ComplaintsforCustom Combat Trucks LLC

• Initial Complaint

  07/08/2022

  Complaint Type:

  Product Issues

  Status:

  BBB unable to locate business

  More info

  I gave Custom Combat Trucks (Matt ****** a $30,000.00 deposit in October 20, 2021 to build a Humvee truck. The deposit was made with invoice #****. The funds were sent via electronic payment. Since then they do not reply to my phone calls, texts, emails or written correspondence. In November 2021, I received a QuickBooks generated invoice via email requesting an additional $7,500.00 - which I did not pay. To the best of my knowledge they never even started to build the truck. In May 2022, I set a certified letter requesting an update on the status. The certified letter was signed for by *** Speed as received on May 10, 2022. They never replied. I still cannot reach anyone at Custom Combat Trucks. After some online research, it appears as though the person I originally dealt with, Matt ****** may have passed away.

• Initial Complaint

  11/26/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  BBB unable to locate business

  More info

  I bought a **** M1123 Humvee from Custom Combat trucks, an paid $25,000 in full in June 2020. I was told by the company owner **** I would be receiving a completely refurbished truck. I also paid for an over the hood brush guard, full soft and half hard doors, a backup camera and added a magnitude of other equipment to be installed as well as custom Stencils. I tried multiple times to get them to send me an invoice for the extra things added after purchase. I was quoted 4-6 week delivery time after they received the base truck. **** gave me no less than 4 delivery dates that were missed, all of them I had to call him and see if we were still on schedule for the next day, only to find out that no, I would not be getting my truck. **** told me they would take care of shipping because of the delay. **** had excuse after excuse of why I was not getting my truck. A lot of the excuses did not add up. 11 months later I was delivered a M1097A2 (with 4 man conversion) truck that took 15 minutes to barely start to get off the flat bed, and then never started again until I put 40+ hours of work and over $600 into it. It had also not been test driven after "Completion". The truck had 2 more miles on it since they got the truck in July. They did not, nor ever send me my full doors (stating because they had to pay for shipping, which they had already agreed too), it had a standard brush guard installed, not the over the hood, no equipment other than a dog house, radio (that has since stopped working) and a light bar. The truck was delivered in May 2021, it is now late November 2021. The starter has gone bad, the wiring was incorrect, the batteries needed 4 new terminals, they were never secured down either, causing arcing on the battery box. The truck was wired with 2 switches that do nothing, fuel injector is leaking on the exhaust manifold, oil pan is leaking, it never even had the oil changed. The entire gauge

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