ComplaintsforHC Cable OPCO
Cable Installation
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Complaint Details
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Initial Complaint
01/19/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On the early morning of Sunday the 9th, someone inside this business stole money off my credit card. I woke up to find a charge of ****** cents charged to my card. I had NOT spoken with anyone at that company on 1/8/22 and/or any recent two weeks of that date. I NEVER gave permission for this charge. I also did not sign up for automated debit. I submitted a BBB Online complaint on Sunday. I also looked for a response in my email and there was none. On yesterday 1/10/22, I spoke with my credit card company and they disputed this charge. However, they told me there was additional charge that Nu Link took off my card of $50.00. I said, "what!"The rep told me someone at that business went back a 2nd time and took money off my credit card. The most I owed this business for Internet-Only was ***** that was due on 1/2/22. Still I plan to pay that by calling in and/or going into the business. Who and how did they just take money off a credit card I've previously used to pay a **** and how did they pick a arbitrary date and dollar amount over $150.00 I keep having unethical issues come up with this business and they're employees attempt to abuse my account and overcharge and now just simply steal/take money a 2nd time.Initial Complaint
10/12/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
We have internet and phone and cable with Nulink as our provider. The internet and phone has been down for almost a month now. We can not get through to them by phone and they have closed their office down. I try to get service with other company and they have declined releasing my phone number to the new company I have sent email and they are not responding. I work from home and about to loose my job Not sure what to do. Maybe you can help. Thank youBusiness response
11/19/2021
Consumer Response /* (2000, 16, 2021/10/29) */ Case resolved with company. Company came and fix the problemInitial Complaint
10/07/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have been without internet service since 10/01/2021. Several others in my area have had the same issue. I, nor anyone I have corresponded with, in person or on social media, have been able to reach customer service to solve the problem. I have, due to my current work arrangement, had to have another company, AT&T, install internet service at my home. I have sent several emails and waited on long holds to reach customer service to no avail. Please reach out to this business to rectify the issue as I cannot myself.Business response
12/01/2021
Business Response /* (1000, 15, 2021/10/26) */ Customer was contacted on 10/18/2021 and a disconnect order was placed on the account per the customer's request. Consumer Response /* (3000, 17, 2021/10/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) My service has yet to be disconnected and I have continued to receive requests for payment. Business Response /* (4000, 21, 2021/11/12) */ Customer's bill was stopped as of 9/29/2021. The bill he received was already mailed out to him prior to his conversation he had with us on 10/18/2021. ********' ****Initial Complaint
10/07/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
We are trying to get our NuLink service canceled, due to many outages, and no resolution the cable/internet issues. We have since moved providers due to NuLink unable to resolve our issues. We started calling October 2 and was on hold then disconnected, October 4 and was on hold for 4 hours and was disconnect and October 5 5 for 3 hours and was disconnect. There is no option to leave a voicemail. my husband emailed them October 4th and received a message that he would be contacted back within 24/48 hours, which never happened. We were going to physically go to the office in Newnan, but it states on their website they are no longer accepting in walk-in to the office. Also, our bill was delayed one week, which is the 2nd time. I'm sending a letter to their office as a last resort to see if they will contact me to cancel as well as one with our bill, due to no longer being able to pay over the phone. If we could get some assistance from you all, it would be greatly appreciated. - ***Business response
11/01/2021
Business Response /* (1000, 8, 2021/10/18) */ Customer was able to contact our office on 10/7/2021. Her account has been INA'd and she was advised why the and was advised on what her final bill would be.Initial Complaint
10/05/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Hello All, I have been trying to get in contact with the company for the past two days and no one has answered the phone nor have they replied to me by email. Their physical location is currently closed to the public as well. I have not had any internet service for the past three days and they are trying to increase my plan from 29.99 a month to 69.70. I have been trying to contact someone before the bill is due to cancel the contract completely and no one has tried to contact me back. I physically went to the location as well and no one answered the door, nor have they answered the phone after being on hold for 3 hours. Multiple people are without internet service, phone service, or cable and they have not tried to contact anyone back. I am also one of the individuals who is currently without internet and this is the third time this has happened this year.Business response
10/22/2021
Business Response /* (1000, 5, 2021/10/12) */ Contacted customer via cell phone and there was no answer. Will try to contact customer later today. Placed customer back in promotion effective when it was removed for one year making her internet today being $29.99Initial Complaint
10/04/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Since the beginning of Oct 1 my internet has been out. It's is now 11pm on Oct 3 and still no internet. I have called multiple times being on hold for over an hour each time before giving up. I was able to speak to an after hours person and they said someone would contact me withing 24 hours. That time came and went with no response. As someone that works from home this has been very detrimental to me.Business response
10/22/2021
Business Response /* (1000, 5, 2021/10/12) */ We completed a digital transition and an upgrade to the network that did effect some customers internet. Customer has already placed a disconnect on the account because he could not get in touch with anyone.Initial Complaint
10/02/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I've had this company for internet service. Among having multiple issues with billing and customer service, the service they say you're receiving you do not get. Out of no where, with zero notification, my bill went from 50.00 to 95.00. I called 4 times to have the issue resolved while the were still auto drafting my account for an amount I did not approve. They never offered any kind of reimbursement for the previous 3 months that I called to have the issue resolved. With this pandemic, many of us are working from home so I have to depend on internet service to perform my job requirements that have not been met several times due to service. Again, I wake up with no service and call and they state service will be back up within the hour. That did not happen. I missed work today, say on HOLD for over 7 hours through many calls with no one ever picking up. I have call recordings and screen shots. At this point, with work and the funds invested in service that I don't get is over 700.00Business response
11/01/2021
Business Response /* (1000, 9, 2021/10/18) */ Spoke with Ms. ******* on 10/15 and she wanted me to know that her internet went out on October 1st and she had friends who told her their internet went down on the same day and could not get us out to check it before she lost 2 days of work she decided to disconnect the service. I verified the service was disconnected and I advised her that I would make sure she would not be charged for her internet since 10/1/2021. She thanked me for the follow up.Initial Complaint
08/30/2021
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I have tried to contact Nulink many times by phone and email with no response about very slow internet. In March a tornado affected internet and as of August it is so slow my child cannot even do her school work. They want me to connect to the modem to do a speed test, but I have nothing that I can connect with, everything in my house is wireless with no connections to hook up. Speed was great until March. I ask them to check the speed. I have spent money to install a new router with no help. I would like to have a credit for service not received from March.Business response
09/20/2021
Business Response /* (1000, 16, 2021/09/20) */ I spoke with customer today 9/20. Technical Supervisor went out on 9/13 and did not see any issues in the home with the internet. See notes. Contacted customer and he said he has had issues ever since the tornado has come through. Has been talking to Brad also. Advised that I would increase his speed for a couple of days for free to see if he noticed a change. If not then he would try the WHWF. I will contact the customer this Wednesday and get an update on how the service is working. Radeidre' Hill 9/20/2021 Consumer Response /* (2000, 18, 2021/09/22) */ (The consumer indicated he/she ACCEPTED the response from the business.)Initial Complaint
08/28/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I signed up for Nulink internet and cable services. I had an appointment for a service technician to come between 5-8pm on Tuesday August XX XXXX. I finally got customer service on the phone that evening and they said the technician had come by, knocked and called with no answer. This is a lie, no technician showed up. They are now supposed to come between 8-11am today Saturday August 28. I have been on hold for 30 minutes making sure they are coming with no answer. I have already made a $200 payment for initial services and have still received no service. I need them to come set up my internet/cable nowBusiness response
09/23/2021
Business Response /* (1000, 5, 2021/09/03) */ Customer was installed on 8/28/2021. Called the customer and apologized for the delay in getting installed and advised that I would credit $30.00 off of the installation he paid when his install order was set up. Customer thanked me for the call. Radeidre' Hill
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Customer Complaints Summary
10 total complaints in the last 3 years.
0 complaints closed in the last 12 months.