ComplaintsforAlternacare Weight Loss and Holistic Healthcare
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/30/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I have had no dealings with this company in over a year. Tonight (1/29/24) I got an alert that said Alternacare hit my account for $60. I called and they said it was because I didn't return something and there was a monthly fee of $60. So after a year this monthly fee just starts, with no email and no notification???Initial Complaint
01/30/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
In October/November 2022, I attended an online information session given by the doctor. For $19, I was sent a gadget that was purported to detect health issues. I also paid a $250 deposit that was supposed to be refunded upon the return of the gadget. I mailed it back and have attached tracking. After several times back and forth, I no longer received any help from the business and the $250 was never refunded. I chalked it up to ****** learned. However, on January 29, ****, this business charged my HSA card $60 and I cannot do anything like a credit card dispute through them. I have had no further interactions with this business since November 2022 and I'm requesting the $60 back and no further charges to my card. Thank you.Initial Complaint
07/13/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I attended a webinar for thyroid health and foolishly signed up for a $19 "consultation". They ended up charging me for 11 consultations at almost $200!! They claimed it was "my error" as if I would want 11 consultations for myself but said they would refund the money. They sent me a "receipt" 6/28 claiming that the money was refunded. It is now July 13, and STILL no refund! I contacted my bank and they have no record of it either. This company us clearly out to scam people. Shame on them for taking advantage of people wanting holistic care for their health issues. The "consultation" I had was a joke, too. They spent the entire time just trying to upsell me more products without any real solutions to my issues. They are out to make a quick buck off of unsuspecting people and that's it. They won't provide any *********** for you but boy will they try to sell you some snake oil stuff!! BUYER BEWARE!
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.