ComplaintsforNissan of Newnan

• Initial Complaint

  07/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  BBB unable to locate business

  More info

  I intially took my car to Nissan of Newnan 6/28/24 for an oil change, tire rotation and had some warranty issues that i needed to get fixed that was covered under my warranty. I was to get my car back same day but however they ended up needing to keep my car longer said it would be better if i left it there that way they can go ahead an get started on it when the part arrived. On July 5 i reached out to the service advisor for an update which he stated it would be ready on that day July 5 however i was at work. So i went on July 6 Saturday an noticed i still heard a few noises which is what i heard prior to me taking it there so my car ended up staying so that Nissan can resolve that issue with the noises that was covered under my warranty. On July 11th is when they got done with the vehicle. Upon me picking it up, i noticed there was damage to my interior what looks to be melted as if something very very hot was sitting on my interior on the console that was not there prior to me leaving my car. So i pointed it out to them, they took a picture an said they was gone get it over to mgt for approval and order the parts so that they can fix what they messed up. Upon me waiting for Nissan to reach out to me i was informed that Nissan was not going to fix it as they dont feel it was they fault. I have a picture of the damage and the damage was not there prior to me leaving my vehicle to be fixed. I want Nissan to pay for what they messed up inside of my vehicle.

• Initial Complaint

  06/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I wanted to bring to your attention some recent news about Nissan Of Newnan, which was recently acquired by ALM. Unfortunately, ALM has gained a negative reputation when it comes to their vehicles, often sourced from ****** or with branded titles, particularly in the case of used cars. They are also offering a motor trend select warranty for six months at a cost of $1,995, applicable to both new and used vehicles.However, despite this warranty offer, none of the vehicles sold by ALM Nissan Newnan since the takeover have been certified yet. It is concerning that they are selling a warranty that has not been applied to the cars themselves. This raises red flags about the integrity of this company and its practices. It is important to address these issues of fraud within our community and put a stop to them. It is disheartening to think that some customers may have already been affected by this situation.Furthermore, there have been reports that ALM has not been paying their employees, which is completely unacceptable. It is troubling to hear that they are refusing to compensate their hardworking staff. It is crucial that we stand together to address these issues and hold companies like ALM accountable for their actions. Thank you for listening, and let's work towards creating a fair and just community for all.

• Initial Complaint

  06/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  BBB unable to locate business

  More info

  The front sensor on my car was broken due to a manufacturer issue. I took it in back in December to get it fixed and they never contacted me about my vehicle. I drove up there in a rental to see if my vehicle was ready and it was done and just sitting there. It was done for about a week. Fast forward on 4/11/2024 I take my car up there because the sensor is broken again. On 5/13/2024 the technician hits another car while driving my car. Now on 06/14/2024 they tell me that my car was ready for pick up 2 days ago. I never received anything 2 days ago. They fixed the damage to the front of my car without my permission. I asked for photos of the damages and they never took pictures. Now 2 months later after I sent my car in, I am just hearing about my car. They damaged my car and now my car's value has gone down. I believe I should be compensated for the 2 months of them having my vehicle and damaging it and bringing my car's value down. The technician was at fault for the accident.

• Initial Complaint

  06/08/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  The listed on line price for a specific truck after Rebates was listed online as $47,264. I drove over an hour to buy the truck. The sales manager refused to honor the online listed price. I have screen shots with time stamps of what the dealer shows online as the price of the truck and the sales manager refused to honor it. The sales associate was awesome, but the manager refusing to honor the online listed price that shows that exact trucks VIN number is false advertising. I've attached screen shot of the posted price for the truck. It's the black one the left of the image VIN *****************

  Business response

  06/17/2024

  There was an error with the vendor who posted our inventory; it doubled the rebates. We offered to sell him the vehicle at the erroneous price; however, he was paying cash, and the cash price is $2500 higher, which is posted in the ad. 

• Initial Complaint

  02/29/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am reaching out to due to a form of identity theft. This account is not mine. As a consumer, I am aware that if I didnt give permissible purpose for NISSANOFNE to report this ************ was done without my consent & is a form of identity theft per the law. If you fail to delete this account, I will have to proceed to taking further action. This account is not mine & needs to be deleted.Account ************************** - 03/26/2022 Last 4 digit SSN: 7200

  Business response

  03/07/2024

  We have records of this customer in our showroom applying for a Durango, born in 1977 and the same zip code. If the customer feels someone is using their SSN, they should file with the credit bureau.  

• Initial Complaint

  02/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  *****!!!! If you look ****** or internet, you allegedly would see that two employees was a arrested and charged with customer reports of fraud. If I knew this before taking my car there I would never of taken my car there. Im feeling like they scammed me of saying a parts needed to be replaced. I came in there stating that there was noise in the front driver side. They then went on he nissan website and checked my car. They said it was struts, wheel rods etc. it would cost over $1700. I did asked them are sure that's the issue because over $1700 is a lot of money. They said yes. So let them do the work. I then asked for my old parts backs and the assistant manager ***** stated that it was gone and savaged. Which I found weird because they just took it off. Before that my rotors was done by another nissan with is owned by the same company (Smith). The noise that I originally bought it there was still there and they didnt fixed it. I had bought it to ***** attention. I told him that you replaced parts that I didnt have an issue with or complained about it. he said oh they needed to be done somewhat anyway. I told him some what? I didnt come to this dealership complaining about any other noise but that one. Basically, I've taken my car to another shop before taking it to them and was told that that noise was coming from the rotors not being surfaced correctly. Which I did mention in the beginning to Nissan in Newnan that sound happened when they did the rotors. They said no. The other auto body shopped showed me the rotors and how it wasn't done right and then showed me the other ones. so I did see the big difference on that one rotor that was shown to me. I did show up to Nissan of Newnan and was very upset. The mechanic rode with me in the car and he heard the same sound. I said you messed up. He was nervous I can tell and he knew and knowledge that he messed up. I think everyone forgets that iPhones and phones in general has recording features. I tried to give them a chance to do the right thing and give me back my money. Instead the manager all of sudden comes up with parts saying its my old parts. I told him how do I know those are my parts when *** asked for it and I was told by ***** that it was salvage. the work on my car was done on Friday. They was open Saturday and they didnt want me to come back until Monday. Those parts can be anyone else's parts and you really want me to accept parts that when I've asked for it you stated that it was gone/savaged. Then the manager said oh you're from up north and they have rust of them so they are yours.The cars in the south doesn't have rust in it.There was a lot of rust on it. I was like many cars in Georgia has rust on them.I see them all the time. So stop with the nonsense. People from all over the country move to Georgia has rust in their car.Then ***** said you're right. How gullible or such incompetent statement to make. The manager said that he would put those old parts in my car and take out the new parts then give me back my money. Those parts that he claim is mine he said for me not to touch them and it would stay right in his office. which is odd to because if that was my parts in which I don't believe that they are why wouldn't you let me have them they're not yours that's what the manager is claiming that they're not mine. He didnt pay one ***** for my old parts but demands to keep them in his office. You removed my parts off my car which he could of broke or damaged my parts when removing it and you want to put that part back in my car and put a part that is most likely not mine. He then refused to fix my rotor stating that Nissan in Litia springs is not the same company thats like ********** It's the same company name that owns all four Nissans not a different persons name. You did wrong, you need to give me back my money. You're scamming from me. I felt like your trying to get over and its a form of being a lie and being a con-artist.

  Business response

  02/09/2024

  Vehicle came in with diagnosis from the Nissan ****** Springs store.  We were asked to complete a rear brake job. After doing so the customer paid and came back saying the noise was still there. We found the most prominent noise was coming from the strut mounts, also found play in tie rods which will cause noise. This was backed by a Nissan service bulletin from the factory as to the fix. Replacing the struts and tie rods was approved from the customer and completed. After the customer picked up the vehicle, they returned the following Monday once again complaining about additional noise. This was found to be coming from the front brakes. The knocking noise when turning left and right was repaired properly by the previous repair. At this point the customer was irate, so we offered to repair the front brakes at no cost. Customer requested her money back for the struts. We advised we could reimburse for the struts however we would need to remove the new struts from the vehicle and reinstall her old struts. ******** was not convinced the struts we had were off of her car and declined stating we would hear from their attorney.

  Customer response

  02/11/2024

   
  Complaint: 21251293
  
  I am rejecting this response because:
  He didnt not stated that he would resurface the rotors thats a lie. I have him on tape. Telling me I have to repay him for that and that the other business isnt part of them even though they are the same owner. All entire interact is recorded. They didnt fix the issue. I came to them showing them that noise which was caused by this company failed to surface the brakes correctly. If they did it right the first time I would have never mentioned a noise.  They are wrong. On Friday I was told that the parts was gone and a of sudden on Monday they magically appeared. Those could be anyones parts or like a couple of auto shops has stated when removing a part you can damage them or break it: I had no other issues other than one sound. Im requesting again my money back. 
  Sincerely,
  
  ***********************

  Business response

  02/19/2024

  We stand by our original response. We offered to repair the front brakes at no cost to the customer. Customer requested the money back for the struts. We advised we could reimburse for the struts however we would need to remove the new struts from the vehicle and reinstall the old struts.

  Customer response

  02/19/2024

   
  Complaint: 21251293
  
  I am rejecting this response because:
  Thats a lie. The service manager told me to repay him to resurface the rotors. Comparing sites to ********* You replaced parts that didnt need to be replaced. I came into this business with one complain with one noise no other symptoms but that noise which the noise was still there after the replacement of the struts. You stated you went into the Nissan portal and stated that was in the issue ensuring me that it was. Ive asked multiple times are you sure because it was large amount of money and I want that issue resolved. The portal can indicate an issue with other Nissan rogues that doesnt mean that what those vehicles was having was mine. Which it wasnt. Youre job has a shop is to find the issue that a customer is having not randomly pick something from a Nissan portal that you think is. This is how you do business. Then you want to take random parts stating that its mine. First of all, when you remove a part you cause damage to it. Secondly, the parts are tossed around then thrown into a dumpster. Thirdly, putting parts that are already damaged when those things happen can cause a Liabilitythat would be against this company. Your company messed up period. Acting the way you do isnt exactly a good Image for this company it bring business down and reputation down. You have other shops saying this is poor customer service and indeed it is like they said refund my money. The noise that Ive complaint about and stated was right after the rotator was surface and not done correctly. 

  Sincerely,
  
  ***********************

• Initial Complaint

  11/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  The date of transaction was Saturday Nov. 4, 2023. I gave deposit for them to hold a car that I didnt test drive or inspect yet. I didnt sign a contract because I had a pre-approved loan from Navy Federal The date of transaction was Saturday Nov. 4, 2023. I gave deposit for them to hold a car that I didnt test drive or inspect yet. I didnt sign a contract because I had a pre-approved loan from Navy ********************* Left because I needed paperwork to waive sales taxes because I am 100% disabled veteran. At no time did they say the deposit was non refundable if I didnt return Monday Nov. 7, 2023. Sunday I went to another Nissan dealer and the same truck completely loaded for $3000 less. On Monday Nov. 6, 2023 i called the salesperson, *************************** at Newnan Nissan and informed her I purchased a car from another dealer and I wanted them to release my $500 deposit. She stated that she was going to talk to her finance manager because I didnt sign a contract. I never heard from Newnan Nissan or seen at transaction my credit union.

  Business response

  11/09/2023

  Refund was issued to customer on 11/6/2023.

  Customer response

  11/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  07/03/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Purchased a vehicle from Nissan of Newnan and the dealership took money from me to transfer my registration from my existing plates but never made the transfer. I want refund for my transfer fees and I have also incurred a $240 DMV fee because the dealership took so long and never processed my transaction.

  Business response

  07/05/2023

  We have spoken to the customer and all concerns have been handled.

  Customer response

  07/05/2023

  Dealership has made contact with me and is working to resolve my new vehicle registration issues. Will update once registration process has been completed and my new vehicle has valid *** vehicle registration 

• Initial Complaint

  12/15/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Recent discovery of forged signatures and powerbooking after 2 years of fighting dealership that sold a lemon. pulled financial records for legal action to discover forged signatures and claims of features that the vehicle did NOT have.

  Business response

  12/21/2022

  We have met with the customer and all issues are resolved. 

• Initial Complaint

  12/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 2018 **** Truck F150 XLT on 11/30/2021. The vehicle was advertised at $37,000.00 and I was told that I was purchasing the vehicle at that price until it was time to sign the paperwork. As I was getting ready to sign, the dealer told me that the vehicle was actually going to be $41,000.00 because they had put an after market lift kit on it and new tires and rims. They also added a service warranty program onto the price in the amount of $3500.00. I asked them to remove the service warranty as I would not be having my vehicle serviced through them. They asked me to go ahead and sign and that they would adjust the price off. This was never taken off. I did reach out to them and request that they cancel the service warranty and I was told that it would take up to 4 weeks. It has been almost a year and this was never taken off and never reimbursed to me. Also, the dealer submitted this vehicle to the financial institution as a 2018 **** Truck F150 Crew Cab Platinum 4WD valued at $55,425 with my vin number, when the actual vehicle that was sold to me was only valued at $41,745.00 and lacked many of the amenities that were submitted to the bank. The amenities lacking are as follows: B&O Play Stereo System, Blind Spot monitor, Cooled front seats, Drivers seat memory, FX4 Off-Road package, Heated front and rear seats, Lane departure warning, Navigation, Passive keyless entry, Parking aid, Remote engine starter, Universal garage door opener. I would like to be reimbursed for my service contract that I had already requested be removed and for the difference between what I actually purchased vs. what the bank is under the impression that I purchased. I have been in contact with the manager at the facility and they stated that what they did was legal and laughed me out of the dealership.

  Business response

  12/08/2022

  We have been in contact with the customer and we are working on a mutual resolution. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩