Business ProfileforSouthtowne Motors of Newnan, Inc

We took our 2018 GMC Yukon in for a service check because we were having a problem with it. We paid the $150 diagnostic and was told that there was a problem with the brakes and a broken motor mount which would cost approximately $1500 to repair. They also said we needed a new transmission which would be approximately $6500. We agreed to have the $1500 in repairs done and we would address the transmission later. They said ok. However, the next day, they called and said they found an additional part bad and that would cost an additional $500. We agreed even though we wondered why this additional damaged part didnt turn up before if they did a thorough diagnostic. We picked up our truck the next day and drove it home. We consulted with another mechanic who told us the first thing to do was check the transmission fluid. We did that and discovered that there was NO transmission fluid in our truck. We called back up to Southtowne and asked if anyone had checked the transmission fluid. We were told that it HAD been checked but they left it as it was. If this is the case, then Southtowne knowingly let us drive our truck with no transmission fluid. I can only guess that the reason for doing this is so that we would indeed need a new transmission after all. Nevertheless, we spent $12 on transmission fluid, put it in our truck, and its been running fine since then. We did not need to spend $6500 replacing our transmission. This fact made me skeptical of the entire service call. Did they REALLY find an additional part that needed replacement costing us an additional $500. Did our motor mount REALLY need replacing? Since we cant trust Southtowne to be honest, we will not be getting our vehicles serviced there any longer. We have two GMCs and we will find someone else to service them.

Hello there, my name is *********************** one of the managers at Southtowne. I'm sorry to hear of your frustration, however we often find that once we dig into a repair there may be more issue than we initially diagnose. If there is anything I can do for you going forward, feel free to email me at ********************************** Thank you.