Customer ReviewsforBrown's Pools and Spas

This company installed my pool liner and less than a year later it's already stretching and warping. One of the work crews they sent out told us they measured it wrong and they'd have to reorder it. and another "supervisor" came out and said no and FORCED the liner on. the result is a horrible installation. DO NOT USE THIS COMPANY! their work is sub standard! Now my liner is pulling off the sides of the pool. I have plenty of pictures to prove it.

We moved into a home with an exisiting in-ground pool. To update the equipment we used *******. We have paid roughly $3,000 for services over the past 4 years. We understand repairs will always be required when you own a pool, but recently your service technicians caused a major safety issue and did nothing to fix the problem. On 6/13/23 we needed to replace the pump motor again. The first time it was replaced was on 1/14/21 by your company. We didnt like the fact that the previous pump motor didnt last very long but thats how it goes, I guess.After the new pump motor was installed, the technician stated the pump motor was running too hot and we needed a 2HP rather than the 1.5 HP. A different technician came out about a week later and replaced it with the 2HP pump motor.Shortly after this, we noticed we were getting an electric shock from our shower faucet handle while taking a shower in the house. We were also getting a shock from the pool handrail while getting out of the pool.We notified your company because we didnt have any other work done besides the pump motor when the issue started. We assumed the technician didnt ground the pump motor properly. Another technician came out with an apprentice. He re-attached the ground wire but the shock was still happening. He stated that it could be coming from anywhere. He did no further research as to why this was happening. He did not open the pump motor to see if the wiring was done properly. He was only at the house for about 30 minutes and left without fixing the problem. No follow up from Browns was ever done.We then contacted EMC to see if they would have any insight as to what was going on. They sent a crew to the house and tested all the electrical panels and took amperage measurements. They concluded the problem was caused by the pump motor.We hired an electrician to help us because we have no faith in Browns to adequately repair this dangerous issue. We spent an additional $1000 to fix the motor.

I would give them negative stars if that were an option! They have terrible customer service, terrible at professionalism, terrible at responding back to you, terrible at addressing, owning and rectifying their problems. Would love to attach photos of our 100k+ backyard and pool that is only not quite 2 yrs old and was only functional for one summer so far. Please be aware and I DO not RECOMMEND their business at all to do your pool. Trying to keep things local and in the community to give business to a local establishment has backfired. Shouldve went with our initial gut instincts instead of loyalty.