![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforGeorgia Restoration Company
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/29/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
Paid 50% with order and 50% upon completion. Contractoe did NOT pay subs, of which i was lied to. Was told they had their own crew. Subs filed and executed a lien on my house as they were not paid at all. Also they deliberately tried to deliver and install lesser expensive shingles than ordered. I took pictures of what they attempted to deliver.Initial Complaint
10/17/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On or about 26 JUN 2022, I contacted Georgia Restoration Company (GRC) to perform work to repair our wood frame stucco chimney that has been leaking causing drywall dame on the interior. On or about 27 JUN, *********************** (GRC Salesman - no longer employed by GRC) and **** (?) (Project Manager - no longer employed by GRC) came by our home to assess the damage and provided the insurance adjuster, *****************, scope of work. A few days afterward, ************ and **** (PM) along with the subcontractor, **** (?), came by to assess. On or about 6 JUL, I contacted ************ for an update. ****************, ****, the subcontractor, backed out of the job but ************ wanted to meet to sign the contract and obtain half of the insurance money as a deposit...we settled on 13 JUL. We met, signed the contract, gave him the deposit. Per ************, **** (?) was to come by to assess. I contacted ************ on 14 and 16 JUL to ask about **** because we haven't seen him to which he responded that he will "get ahold of him". On 20 JUL, I sent **** a lengthy txt about communication because almost all contact for update was initiated by us. On 21 JUL, he responded that he has **** lined up to "get in touch with us". We never spoke to **** and never heard from ************ again. On or about the week of ***** JUL, *********************************, stucco guy, came by to assess...never heard from him again. On 8 AUG, I contacted ************ for *****'s cell number...never received a reply. On 13 SEP, *********************, called asking if we needed stucco work. I told him that before he can do his job, the framers need to do theirs and for him to contact GRC...never heard from him again. My wife ************** to *************************, office mgr for GRC, that they have til the end of the month to complete the job or we will demand a refund of our deposit. She stated that their subcontractor, *****, would contact us. On 19 SEP, ***** txt ******* that ***** never contacted us. On 3 OCT, we demanded our refund. After 2 attempts, nothing.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.