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ComplaintsforUnited Lawnscape, Inc.
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Complaint Details
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Initial Complaint
09/15/2021
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
We have been a customer since 2018. On 10/30/2020, we paid in advance for a 2021 lawn care program to take advantage of a 15% discount being offered. In late June/early July 2021, they stopped showing up at their promised 4-6 week cadence. They did come out on 7/13 after we called and inquired when they were coming out because our weeds were getting bad. We ran into the same issue at the end of August/early September. On 9/2/21, I called in and spoke with Regina (*****'s wife) and asked to be put on the schedule. They hadn't shown up by 9/13/21 so I called and requested we be reimbursed for the remainder of the treatments as our weeds were out of control and they weren't coming out as outlined in their program. They emailed 9/14 and said they were coming out that day to do treatments 6&7 which we found to be unacceptable. ***** informed us there were no refunds for pre-paid programs but is offering to send us a check for a fraction of the remainder. The numbers don't add up.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.