Business Profile

Auto Warranty Processing

EasyCare

Complaints

This profile includes complaints for EasyCare's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

172 total complaints in the last 3 years.
82 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/26/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I filed a claim approx 2 mnths ago with EasyCare when my transmission failed unexpectantly on 2019 **** Escape at ******mi - bought at ******mi. Have limited Powerlife warranty. I was informed my dealership having gone out of business would not affect my claim. Since then I have been denied for various reasons that are then reversed. I am told I do not have the right inspections, then I resubmit the same 11 Valvoline rcpts, then they give me another reason. After demanding a denial in writing, the reason was that the Air Filter was changed 3k miles outside of the **** recommended timeframe. I appealed in writing asking for proof that the "late" air filter change caused transm failure. I was then told that the dealership being closed does void my contract. The agent outright refused to give this answer in writing. I found that my closed dealership has a parent owner. The parent dealership said they need approval from EasyCare. I informed them of this request and now they are going back to the air filter denial that I already appealed with no further explanation. The air filter and the dealership denials were given to me after more than a month of going back and forth with people who did not appear to have any idea what my claim was for. It has been horrible and infuriating. It has even been insulting when an agent told me that I was unworthy of my claim because my warranty was "GIVEN" to me and I did not "pay" for it. It was part of the purchase of my vehicle. It feels like every agent I speak with just makes up a reason to deny and argues with me about it. I thought a formal appeal would help, but now I am being "denied" again for the same thing I appealed (air filter) with No formal denial. At first, my only question was whether or not they needed to show that the air filter caused the transmission failure. Now- am I undeserving of written response? Aren't formal Appeals supposed to be answered? I just need my transmission repaired. I wrk full time and have family
Business Response
Date: 12/02/2025
To whom it may concern:
Thank you for forwarding Ms. ********* comments to us.
Ms. ********* limited warranty requires that all required maintenance be performed to keep the limited warranty in effect.
Terms of the LW:
UPON OUR REQUEST must provide proof that all recommended
services have been completed under YOUR VEHICLE Owners
Guide, including verifiable receipts showing date and mileage
of the VEHICLE at the time of such service must be presented in
order to have repairs begun on YOUR VEHICLE. Service within
***** miles and/or 30 days of the recommended service interval
will not void the terms of the service requirements under this LIMITED WARRANTY.
YOU must return to YOUR ISSUING DEALER for a complimentary powertrain inspection at ****** mile intervals beginning at
****** miles on the odometer or at the first ****** mile interval
during which YOU own YOURVEHICLE. Inspections performed
within ***** miles of the required service interval will not void
the terms of this LIMITED WARRANTY.
Unfortunately, all the required maintenance was not performed on Ms. ********* vehicle - thus the claim is denied.
Ms. Miracle can contact our ********************* if she has questions.
*** ****
EasyCare

Customer Answer
Date: 12/02/2025

Complaint: 24199725

I am rejecting this response because:
The Air Filter being changed 3k miles outside of ownership manual recommendation did not cause the transmission failure. It was in no way related. I have so many surrounding maintenance inspection invoices from that timeframe (& all timeframe since owning). None recommend air filter change. The owners manual says recommendation varies based on vehicle environment & usage. Am I wrong that Easycare has to show that the Air filter caused the transmission failure?
Sincerely,

******* *******
Business Response
Date: 12/04/2025
To whom it may concern:
Thank you for forwarding Ms. ********* comments to us.
Ms. ********* limited warranty requires that all required maintenance be performed to keep the limited warranty in effect.
Terms of the LW:
UPON OUR REQUEST must provide proof that all recommended
services have been completed under YOUR VEHICLE Owners
Guide, including verifiable receipts showing date and mileage
of the VEHICLE at the time of such service must be presented in
order to have repairs begun on YOUR VEHICLE.
* Service within ***** miles and/or 30 days of the recommended service interval
will not void the terms of the service requirements under this LIMITED WARRANTY.

YOU must return to YOUR ISSUING DEALER for a complimentary powertrain inspection at ****** mile intervals beginning at
****** miles on the odometer or at the first ****** mile interval
during which YOU own YOURVEHICLE. Inspections performed
within ***** miles of the required service interval will not void
the terms of this LIMITED WARRANTY.

Unfortunately, all the required maintenance was not performed on Ms. ********* vehicle within the terms of the warranty - thus the claim is denied.

Ms. Miracle can contact our ********************* if she has questions.

*** ****

EasyCare
Customer Answer
Date: 12/04/2025

Complaint: 24199725

I am rejecting this response because:
The question has not been answered. I formally appealed the air filter denial and provided all the reasons. I request a written response to the appeal that the air filter is not related to the transmission and would require proving that it does to dent the claim. Furthermore, the owners manual that you are referring to states that the exact timeframe for this varies. Can I please just have a direct answer to my diest question and formal appeal?

Sincerely,

******* *******
Initial Complaint
Date:11/25/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing with concerns about the claim I submitted that is not being processed. The car in question is my granddaughters car and I am on the financing and ************* as *********** September she was struck by a large pickup truck. The other driver was at fault and the car was totaled. The primary insurance and repair facility eventually declared the car totaled and non repairable. The primary insurance paid what they determined as value of the car.I called customer service number and was instructed to go on line to submit the claim. On October 20, 2025, I submitted the claim to be completed and to have the remainder of the financing covered as per the insurance we purchased. I submitted all documentation required. I repeatedly emailed the representative asking to verify that she had all necessary documents to complete the claim. To-date I have not received any communication from this company.On November 21, 2025 I called customer service number again. The representative took my information and reviewed the claim. She then told me that there were a couple of documents that she needed, but not to worry about writing down what they were as she would email me the information. She then said it would be within the hour or at end of day.To-date I have not received any communication from this representative regarding what information they need to complete my claim. Meanwhile, we are required to continue to make payments on a car that we no longer have. On November 24, 2025 I sent another email to the assigned representative, Leneesha ****** requesting she communicate with me by end of day. I have not received any reply from any of your representatives.Please review this matter as soon as possible and have someone contact me regarding this claim that can help resolve what is needed to complete the claim. I am very disappointed in the handling of this matter.
Business Response
Date: 11/26/2025
To whom it may concern:
We cannot locate a contract for the name listed in this complaint.
The customer will have to submit the contract or VIN # to us so that we can locate their contract.
Thank you,
*** ****
EasyCare
Customer Answer
Date: 11/26/2025

Complaint: 24193403

I am rejecting this response because: I do have a claim open and have attached photos of the website showing the claim. This includes the *** number and claim information.

Sincerely,

******* *******
Business Response
Date: 12/02/2025
TO whom it may concern:
We are processing Ms. ********* claim now. It appears there are still missing documents needed to process Ms. ********* claim.
Ms. ******* can contact our GAP claims **** for details.
*** ****
National Auto Care

Customer Answer
Date: 12/02/2025

Complaint: 24193403

I am rejecting this response because:
I continue to contact this business through customer service. Today they said they see the claim was started ************************************************* 24 hours. I have submitted all documents and have not received any notification of which documents they are missing no matter how many times I request this information.
Sincerely,

******* *******
Initial Complaint
Date:11/24/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an extended warranty for my 2022 grand design solitude 390 RKR for $5950 in 2023. I tried to make a claim last month for a new refrigerator because my refrigerator compressor quit working and the model is no longer being made and they do not want to pay for the new refrigerator I need. I have had several conversations with them. My refrigerator has been discontinued. They want to pay only for a new compressor no business I have contacted wants to replace the compressor due to the model being discontinued. All I want is to replace the refrigerator but my extended warranty company RV complete will not pay for the refrigerator it is still under extended warranty that I purchased.
Business Response
Date: 11/25/2025
To whom it may concern:
Thank you for forwarding the customers comments to us. We will contact the customer directly to address their concerns.
*** ****
RV Complete
Initial Complaint
Date:11/20/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
**** Fusion 2018 in the shop for more than two months. Claim filled the company keeps asking for different information very time. The shop has shown there is coolant mixed with the oil. Car will not run. Easycare will not approve repair.
Business Response
Date: 11/21/2025
To whom it may concern:
Thank you for forwarding Mr. ******** comments to us. We will contact Mr. ****** directly to address his concerns.
*** ****
EasyCare
Initial Complaint
Date:11/19/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a new car on 10-3-25 trading in this 2018 genesis *** was told to notify ******* finance to cancel nothin as done almost 2 months contacted easy care multiple times still nothing canceled would want easy care plan canceled and a refund submitted to me asap
Business Response
Date: 11/20/2025
To whom it may concern:
We have received ************************** request on 11/14/2025 and is currently being processed.
Please allow ***** business days for processing.
Then customer can contact our ********************* if they have questions.
Thank you,
*** ****
EasyCare
Customer Answer
Date: 11/20/2025

Complaint: 24166728

I am rejecting this response because:

Sincerely,

****** ******* until it is canceled and I am refunded I dont trust anything from this place
Business Response
Date: 11/21/2025
To whom it may concern:
We have received ************************** request on 11/14/2025 and is currently being processed.
Please allow ***** business days for processing.
Then customer can contact our ********************* or if they have questions.
Thank you,
*** ****
EasyCare
Customer Answer
Date: 11/24/2025

Complaint: 24166728

I am rejecting this response because: they still havent canceled this plan and make it impossible to get this canceled havent had the car since 10-3-25

Sincerely,

****** *******
Customer Answer
Date: 11/25/2025

Complaint: 24166728

I am rejecting this response because: I am rejecting this response because: they still havent canceled this plan and make it impossible to get this canceled havent had the car since 10-3-25

Sincerely,

****** *******
Business Response
Date: 12/01/2025
To whom it may concern:
We have received ************************** request on 11/14/2025 and the contract was cancelled on 11/26/2025.
Please allow ***** business days for processing.
Then customer can contact our ********************* if they have questions.
Thank you,
*** ****
EasyCare
Customer Answer
Date: 12/03/2025

Complaint: 24166728

I am rejecting this response because: I am not accepting the response until its cancelled and I get the refund back from the prorated balance because they are sending it to someone else then they will drag their feet about ******* of *********** who I had to file a complaint against also in the beginning they do bad business and it needs to be know

Sincerely,

****** *******
Initial Complaint
Date:11/18/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Im submitting a complaint against EasyCare regarding their continued failure to honor the obligations of my vehicle service contract.I have paid all req'd fees under this agreement and expected the company to fulfill its commitment to approve and cover necessary repairs as stated in the *********** vehicle has been at the repair shop for 2 wks, & yet the warranty comp continues to delay the claim by requesting add'l documents that is not required or mentioned anywhere in the contract. The agreement states that only verifiable receipts are necessary to process a claim, which I have already submitted. Despite complying fully, the company continues demanding additional unspecified receipts and documents, which has prevented the shop from moving forward with repairs. The issue has been professionally diagnosed, and I am simply requesting that repairs be approved so my vehicle can be returned to me.These delays appear to be intentional stalling tactics and constitute a breach of the written warranty agreement. The companys refusal to process the claim properly has created significant hardship for my family. My husband is a 100% disabled veteran, and we rely on our vehicle to attend his essential medical appointments and being w/o transportation for this extended period severely disrupts our daily responsibilities and critical medical needs.Therefore, I am requesting that the BBB assist in ensuring that:The warranty company immediately honors the terms of the contract,Approves the necessary repairs without further unreasonable delay,Reimburses the diagnostic fees I paid out of pocket,Provides an explanation for requesting documentation not required by the contract, and Either completes the authorized repair OR refunds the full amount I paid for the extended warranty if they are unwilling or unable to fulfill their contractual obligations.I am seeking a fair & timely resolution so that my vehicle can be repaired and my family can return to normal daily living ****.
Business Response
Date: 11/18/2025
To whom it may concern:
Thank you for forwarding Ms. ****** comments to us. we will contact Ms. **** directly to address her concerns.
*** ****
EasyCare
Customer Answer
Date: 11/19/2025

Complaint: 24161900

I am rejecting this response because: I still have not been As mentioned from easy care.

Sincerely,

***** ****
Business Response
Date: 11/20/2025
To whom it may concern:
Thank you for forwarding Ms. ****** comments to us. We will attempt to contact Ms. **** to address her concerns.
We called Mr. **** on 11/19/2025 and left her a message to call us back to review her claim details.
*** ****
EasyCare
Customer Answer
Date: 11/24/2025

Complaint: 24161900

I am rejecting this response because:
There has not been any progress with this claim and we are now on week three we have submitted the records requested and have not gotten any sort payment reimbursement for services that were required
Sincerely,

***** ****
Customer Answer
Date: 11/25/2025

Complaint: 24161900

I am rejecting this response because: There has not been any progress with this claim and we are now on week three we have submitted the records requested and have not gotten any sort payment reimbursement for services that were required

Sincerely,

***** ****
Business Response
Date: 11/25/2025
To whom it may concern:
Per our records, the repair facility has not fully diagnosed a failure to Ms. ****** vehicle. Once a full diagnosis has been submitted to EasyCare, we can review the information and make a decision on how to proceed with Ms. ****** claim.
*** ****
EasyCare
Initial Complaint
Date:11/13/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a customer with an ********************** contract. My car broke down over a week ago and I took it to a *** dealership as I was instructed to do when I got my warranty. The warranty company has refused to send someone out to investigate despite me only having owned the car for a few months. The damage to my engine is extensive and is clearly not due to neglect over a few months but is a car issue itself. The **** has made this repeatedly clear that this is not something that I caused and they themselves have said that my warranty is supposed to cover. I called easy care to try and get things moving but the company refused to allow me to speak to my adjuster despite the fact that it is my contract, my vehicle. The issue with this is that the customer service line I was speaking to kept telling me the adjuster is the one holding everything up and customer service was unable to actually do anything, only the adjuster could actually do anything. I also have rental coverage per my contract which the company has not covered. I need easy care to actually fully investigate my claim, as of right now I have no vehicle and my vehicle is not being repaired because the Kia **** has told me that I need a new engine, which my contract should cover but no progress is being made due to easy care not actually investigating my claim and not allowing me to speak to my adjuster.
Business Response
Date: 11/13/2025
To whom it may concern:
Thank you for forwarding Ms. ********** comments to us. We will contact Ms. ******** directly to address her concerns.
*** ****
Easycare
Customer Answer
Date: 11/13/2025

Complaint: 24142249

I am rejecting this response because:
You have not made any attempt to reach out to me directly and resolve this issue. If you would like to reach out to me directly then do so immediately.
Sincerely,

******** Holmberg
Business Response
Date: 11/13/2025
To whom it may concern:
Someone will contact the customer today or tomorrow to review her claim.
*** ****
National Auto Care
Customer Answer
Date: 11/13/2025

Complaint: 24142249

I am rejecting this response because:
You are not giving an exact time or plan to resolve this issue. I work today at 3pm and tomorrow at 11am. You need to specify when you will be reaching out. Also who will be reaching out because it needs to be my adjuster your customer service line has no ability to do anything.
Sincerely,

******** Holmberg ********
Business Response
Date: 11/14/2025
To whom it may concern:
We have called the customer and if a message was left, we would have given her a name and number to call back to.
We will attempt to call the customer again now - and we will continue calling her until contact is made.
*** ****
EasyCare
Customer Answer
Date: 11/14/2025

Complaint: 24142249

I am rejecting this response because: you have not made any attempt to call me. I have zero missed calls. Please check that you are reaching out to the correct number. Otherwise I will assume you are lying about calling at all.

Sincerely,

******** Holmberg
Business Response
Date: 11/20/2025
To whom it may concern:
We spoke to Ms. ******** on 11/14/2025 and reviewed her claim details with her and left a name and direct phone number for her to call back if she has questions.
We have scheduled and inspection to verify the cause of failure on her vehicle.
Once the inspection is completed and the failure is verified, Easycare will contact the repair facility with our decision on coverage.
Thank you,
*** ****
EasyCare
Initial Complaint
Date:11/11/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased this VSC (policy #EST1997BCB) when I bought my used vehicle (2018 **** Explorer) from an Executive *** dealership in June of 2021. I have taken my car to the dealership regularly for scheduled maintenance. Recently, my water pump failed and needs to be replaced. On 10/28/2025, my claim (No. ******) for the water pump replacement was denied based on maintenance records. The reasoning was that there was a 17 month gap between oil changes. The car was only driven ***** miles in that 17 month gap and the manufacturer's scheduled maintenance interval specifically states to change the oil "up to one year OR ****** miles." In subsequent service appointments, the oil has been changed multiple times since this gap and has had multi-point Inspections that revealed no concerns or failures. I immediately filed a formal, written appeal citing the *** contract and the ********-**** Act. The company needs to prove that the lack of maintenance CAUSED the mechanical failure. I requested a final, written determination within 10 business days (by 11/11/2025). The company failed to acknowledge or respond to the substance of my appeal by the deadline, and on 11/11/2025, they sent a confusing email referring only to the original denial. Due to their failure to communicate or follow due process, I was forced to escalate the matter by filing a formal complaint with the ******************************** (***) on 11/11/2025. I seek immediate authorization for the covered repair including all parts and labor.
Business Response
Date: 11/12/2025
To whom it may concern:
Thank you for forwarding Ms. ********* comments to us. We will contact Ms. ******* directly to address her concerns.
*** Ross
EasyCare
Customer Answer
Date: 11/13/2025

Complaint: 24136118

I am rejecting this response because the company has not reached out to me.

Sincerely,

****** ****
Business Response
Date: 11/13/2025
To whom it may concern:
Thank you for forwarding Ms. ********* comments to us.
We have contacted Ms. ********* repair facility to authorize the replacement of the Water Pump - the Timing Chain concern will be addressed once the repair facility removes the Timing Cover and can verify failure to the Timing Chains and they notify EasyCare.
*** ****
EasyCare
Initial Complaint
Date:11/06/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchases my vehicle in January of this year. At the time of purchase I elected to add an aftermarket warranty to protect the vehicle as it is pre-owned. Despite my vehicle being fully covered by the warranty, Easy Care denied a claim for damage done to the engine as a result of a failed cooling component. The dealership acknowledged the root cause and even paid to replace the radiator and thermostat. It is unclear why Easy Care is refusing to cover the extensive damage caused by the faulty radiator.I owned the vehicle for less than 6 months when the first issue occured.I am 75 years old and have no means of covering out of pocket expenses as I am on a fixed income. Learning the major repair is not covered regardless of having a full service contract is a devastating blow.
Business Response
Date: 11/07/2025

Thank you for forwarding Ms. ****** comments to us.
We will contact Ms. **** directly to address her concerns.
*** ****
EasyCare
Customer Answer
Date: 11/13/2025

Complaint: 24116783

I am rejecting this response because: The warranty company is not being helpful in resolving the issue. Each representative that I have spoken to has been less than helpful. I do not believe I will receive a reasonable solution without BBB involvement.

Sincerely,

********* Peak
Business Response
Date: 11/14/2025
To whom it may concern:
We have contacted the customer and explained our position on this claim.
The vehicles engine block is cracked from over-heating. Over-heat damage is excluded per terms on their service contract.
The water pump, radiator, and thermostat were replaced on previous claims - these items failing would cause the engine to over-heat, causing the engine block to crack.

*** ****
EasyCare

Customer Answer
Date: 11/14/2025

Complaint: 24116783

I am rejecting this response because: Per the attached service contract, the warranty
Covers all major components of the **** system. The warranty company has not contacted me to discuss the issue since submitting the appeal.
I dont understand how the failed components are covered but the damaged caused by the failure are not?
At the first sign of failure, the vehicle was towed to a repair facility. The damage done to the engine occured instantaneously.
At this point, I feel the warrantly company is being predatory by not honoring the service contract.
If the warranty company continues to reject the engine repair they could at least cover the cost of the tear down required for diagnosing the problem
($3100)
Sincerely,

********* Peak
Business Response
Date: 11/20/2025
To whom it may concern:
We have reviewed this claim with Ms. **** on 11/6/2025 and explained why the claim was denied.
The engine damage/engine block cracked was caused by the engine over-heating. Over-heat damage is excluded per terms of the contract.
*** ****
Easycare
Initial Complaint
Date:10/29/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
10/27/25 - We have made a claim for the replacement of our engine due to internal failure which was recommended by the repair shop and the third-party assessor that Easy Care sent over to review the damage. Even after these recommendations from both mechanics to replace the engine they are trying to deny that there is a need for replacement. Even after I have made multiple calls into them where customer service and a claims representative have agreed that having metal shavings throughout the engine would continue to cause issues in the future. They are still insisting that they are only going to authorize repairs and let us take the loss later when the engine fails again! Also, the shop has told them there would be NO WARRANTY on this repair as it is NOT RECOMMENDED. We are very unhappy with their handling of this issue and we have now been without a vehicle for over a week while they continue to give us the run around on a resolution, saying that we need to pay to have this damaged engine tore down even more to give more proof than what was already provided by both our shop and their assessor, even though we discussed this with them multiple times over the phone and with them agreeing that there will be continued issues moving forward. It is ridiculous that they are trying to leave us hanging on a major component which is the primary reason for purchasing the extended warranty in the first place!
Business Response
Date: 10/30/2025
To whom it may concern:

Thank you for forwarding Mr. ************ comments to us. We appreciate the opportunity to review the matter and will contact the customer directly to address his concerns.

Thank you,
EasyCare Claims Department
Customer Answer
Date: 10/31/2025

Complaint: 24081370

I am rejecting this response because:
There has been no attempt made to contact me about this issue. Myself, my mechanic, and my wife have all called to get this resolved and still not given any acceptable resolution. We had to call them multiple times and we were given the run around on each phone call. Finally my wife was able to wait on hold until they finally got a claims manager on the line, ******** finally answered. She told my wife she would call back then upon leaving us a voicemail she stated that we would be required to pay the shop to breakdown our engine further just to prove the damage, which they have agreed is there, even though they continue to agree that the metal shavings in our engine would cause more issues as stated multiple times over the phone and with their independent inspection. This is ridiculous at this point!
They are actively working to NOT cover the main component of the vehicle properly as their contract states. This was an internal part of the engine that caused damage to the internal system as they agreed. Yet they want us and our mechanic to be out even more time and money to some how prove this more than the many pictures we have submitted or their independent inspector submitted!! They are not acting reasonable or professional in the way their customer service has been and they have already wasted over a week playing these games to avoid fixing the issue. They are actively s******* us over as a customer and only offering a repair with no warranty! We have 7k miles left on their supposed coverage but after this interaction we don't feel confident in the coverage or their service.
Sincerely,

***** **********
Business Response
Date: 11/04/2025
To whom it may concern:
Thank you for forwarding Mr. ************ comments to us. We spoke to Mrs. ********** on 10/31/25 and reviewed the claim with her.
*** ****
Easycare

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