Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting this complaint regarding Guardian Protection Plans mishandling of my warranty claim for a Caracole nightstand purchased from ************************** on September 2, 2024.The mirrored top of the nightstand accidentally broke due to a candle being placed on it. I filed my warranty claim with Guardian in June 2025. Throughout this process, I have experienced significant delays, inconsistent instructions, and refusal to provide a fair resolution, despite my repeated attempts to follow the guidance given to me.Guardian initially directed me to contact the retailer to redeem a voucher. The retailer informed me that they no longer carry the nightstand and recommended I return to Guardian for a cash settlement. When I contacted Guardian again, a supervisor informed me that the settlement would only be $500, but I was later told that no settlement would be offered at all.After waiting from June until late October for updates, Guardian suddenly informed me that my 30 days were up, despite the fact that I was following their instructions throughout that entire period.This appears to be a bad-faith handling of a valid warranty claim. The original purchase price of the nightstand was $1,621, and Guardian has failed to honor the warranty in any meaningful or timely way.

  

  Business Response

  Date: 11/24/2025

  To whom it may concern:

  We cannot locate a contract for the name listed in this complaint.

  We will need a contract or VIN # of the covered vehicle to research a claim.

  Thank you,

  *** ****

  Easyare

• Initial Complaint

  Date:11/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting this formal complaint regarding GWC Warranty and their handling of my mechanical breakdown claim under my ******************************* Contract. I believe the company is acting in bad faith by delaying, avoiding, and obstructing the approval of a valid claim for an engine failure that is clearly covered under my policy.GWC Warranty appears to be repeatedly shifting requirements and delaying the claim rather than making a good-faith determination. Despite complete teardown, inspection, and documentation from the certified repair facility, the company continues to insist on identifying the root cause of the bearing failure at a microscopic levelsomething that is often impossible after catastrophic engine failure.The Powertrain Plus coverage clearly lists the engine and its internally lubricated parts as covered components, and the failed rod bearing is unquestionably among those parts. The ongoing delays and excessive requests demonstrate an attempt to avoid paying a legitimate claim.Meanwhile, I have been without my vehicle for nearly a month, incurring significant rental expenses and disruption to my daily life.I respectfully request that the Florida regulatory agency:Investigate GWC Warrantys handling of my claim for bad-***** *****.Require the company to honor the terms of the Powertrain Plus contract and approve the repair without further unreasonable ************ their repeated pattern of requesting redundant or unattainable documentation.Ensure that I am fully reimbursed for rental expenses accumulated due to the companys prolonged investigation.Thank you for your attention to this matter. I am available to provide any supporting documents, communications, contracts, photos, or repair-shop statements upon request.Sincerely,Policy number: GVP6A64FFD03 Vehicle: 2024 **** X3 VIN: *****************

  

  Business Response

  Date: 11/20/2025

  To whom it may concern:

  Thank you for forwarding Ms. ******** comments to us. We will contact Ms. ****** directly to address her concerns.

  *** ****

  GWC

  Customer Answer

  Date: 11/24/2025

   
  Complaint: 24168141
  
  I am rejecting this response because: they didn't contact me.
  
  Sincerely,
  
  Mailay ********* ******

  

  Business Response

  Date: 11/25/2025

  To whom it may concern:

  We are in the process of reviewing Ms. ******** claim and will contact her once we have the review completed.

  Thank you,

  *** ****

  GWC

   

• Initial Complaint

  Date:11/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an extended vehicle service contract for my 2015 ************* S550 to protect myself from major repairs. My engine suffered internal damage and the authorized ************* dealer diagnosed a scratched cylinder and recommended an engine replacement, which is clearly covered under my contract.However, the warranty company denied my claim using reasons that are not supported by the contract. They first said it was due to carbon buildup, which is not listed anywhere as an exclusion. When I asked where in my contract it states that carbon buildup is not covered, they were unable to provide any section or proof. Later, they changed the explanation and claimed it was fuel contamination, again without showing any evidence. The dealer did NOT provide any diagnosis or proof of fuel contamination.I repeatedly requested written documentation explaining their denial, and they refused to provide it. I was told it could take up to 30 business days just to receive an email. Meanwhile, they continue to deny my valid claim without justification.I paid for this warranty to be protected in situations exactly like this. The company is refusing to honor the contract, refusing to provide documentation, and giving explanations that contradict the written terms.I am seeking a full approval of the repair as required under the contract, or reimbursement equivalent to the cost of the engine replacement.

  

  Business Response

  Date: 11/18/2025

  To whom it may concern:

  Thank you for forwarding Mr. ******** comments to us.  We will contact Mr. ******** directly to address his concerns.

  *** ****

  GWC

  Customer Answer

  Date: 11/18/2025

   
  Complaint: 24160746
  
  I am rejecting this response because:
  I reject the business response.
  They did not provide any resolution or explanation regarding my claim denial.
  They simply said they will contact me, but they have not addressed my concerns nor provided proof, justification, or a valid reason for denying my warranty claim.
  I need a clear written explanation, supporting evidence, and a fair review of my warranty coverage as stated in my contract.
  Sincerely,
  
  ***** ********

  

  Business Response

  Date: 11/19/2025

  To whom it may concern:

  Thank you for forwarding Mr. ******** comments to us.  We will contact Mr. ******** directly to address his concerns.

  *** ****

  
  GWC

  Customer Answer

  Date: 11/19/2025

   
  Complaint: 24160746
  
  I am rejecting this response because:
  I do not accept the business response at this time.
  GWC only stated that they will contact me and, by phone, they told me they will reopen my claim, but I have not received any written confirmation, no corrected explanation of the denial, and no approval of coverage yet.
  My engine is still disassembled and I am still without a working car.
  Please keep this complaint open until *** provides a written decision and actually resolves the claim according to the terms of my contract.
  Sincerely,
  
  ***** ********

  

  Business Response

  Date: 11/20/2025

  To whom it may concern:

  We have spoken to Mr. ******** concerning his claim - and we are proceeding with this claim/repair.

  Thank you,

  *** ****

  GWC

  Customer Answer

  Date: 11/20/2025

   
  Complaint: 24160746
  
  I am rejecting this response because:
  I reject the business response at this time because the repair has not yet been approved. The company informed me that they are still working on the claim and need to communicate with my mechanic. Once the repair is officially approved and completed, I will update my response.
  Sincerely,
  
  ***** ********

  Customer Answer

  Date: 11/24/2025

   
  Complaint: 24160746
  
  I am rejecting this response because: 

  I purchased a GWC Warranty contract when I bought my vehicle for approximately $33,000. Since then, I have had over $5,000 in approved repairs through the contract, leaving about $27,000 in remaining coverage according to the contract limits. My engine failed in 2025. ************* has confirmed that the *** engine MSRP is over $48,000. Section D of my warranty clearly states that coverage must follow the manufacturers suggested retail price (MSRP) and the **** Clean Retail Value of the vehicle at the time the contract was purchased. Despite this, *** has only offered a used engine with ****** miles and no documentation, along with a payout of approximately $8,800. This offer does not meet the like kind and quality requirement in the contract, nor does it qualify as a reasonable repair or replacement cost for an engine of this type. Up to this point, every time I have attempted to resolve an issue with ***, they have minimized their responsibility and refused to follow the standards written in their own agreement. Based on their previous behavior, I am concerned they will again refuse to honor the **** and **** value requirements. This situation has caused delays, financial impact, and a lack of good-faith handling from ***. I am requesting BBBs assistance to ensure that *** follows the terms of the contract and applies the remaining coverage limit properly.

  
  
  Sincerely,
  
  ***** ********

  

  Business Response

  Date: 12/01/2025

  To whom it may concern:

  GWC has authorized the amount for this repair as per terms of the contract - $12,348.02.

  The customer can contact our ********************* for additional details.

  Thank you,

  *** ****

  GWC

   

  Customer Answer

  Date: 12/01/2025

   
  Complaint: 24160746
  
  I am rejecting this response because:
  This response from GWC Warranty is not satisfactory.
  The company did NOT address any of the issues raised in my complaint.
  GWC simply repeated the same sentence (authorized $12,348.02 per the contract) without explaining:
  How they calculated that amount
  Why they ignored the documented OEM **** of $48,000 from Mercedes-Benz
  Why they claim the **** is only $8,800 when no such **** exists
  Why they previously provided a fake supplier name and contradictory information
  Why they refuse to provide the actual remanufactured engine details or history
  Why they are offering a 95,000-mile engine when the contract requires like kind and quality
  Why they refuse to apply the remaining balance of my coverage ($27,000+) toward the cost of a proper replacement
  Why they refuse to follow page 6, section D of the contract regarding replacement value limits
  Why multiple agents contradicted each other and refused to read or explain the contract
  Why the initial denial was reversed only after I filed complaints (which shows bad faith claim handling).
  Their response does not answer ANY of these points.
  It is a copy-and-paste message that does not justify their actions or their calculation.
  I request that BBB require GWC to provide a detailed explanation addressing EACH of the issues above, with documentation supporting their numbers and their claim decisions.
  Until they provide a real explanation, this complaint remains unresolved.
  Sincerely,
  
  ***** ********

  

  Business Response

  Date: 12/03/2025

  To whom it may concern:

  *** has authorized the amount for this repair as per terms of the contract - $12,348.02.

  The engine supplied by *** is a Like, kind and quality part - with ****** miles on it - which is less than the mileage on the vehicle at the time of this claim(per terms of the contract).

  The labor to install the engine was also authorized on this claim.

  The customer can contact our ********************* for additional details.

  Thank you,

  *** ****

  GWC

  Customer Answer

  Date: 12/03/2025

   
  Complaint: 24160746
  
  I am rejecting this response because:
  The response provided by GWC is incomplete and misleading. I am rejecting their answer for the following reasons:
  1. GWC is withholding critical information and changed their denial reason multiple times.
  They initially denied my valid engine failure claiming carbon buildup. When I asked them to show where this is excluded in the contract, they admitted it is NOT written anywhere. Then they changed the denial to fuel contamination but could not provide any proof, inspection, lab test, or evidence of contamination. My fuel system was never inspected.
  This raises serious concerns of bad-faith handling.
  2. *** is attempting to misrepresent the mileage of the engine they are offering.
  GWC previously told me the used engine had 95k miles, but now in this BBB response they claim it has 94k miles. This inconsistency itself is concerning, but more importantly, I should not be forced to accept an engine with almost identical mileage to the mileage of my vehicle at the time of failure (~****** miles).
  This is not like kind and quality.
  This is simply another used, high-mileage engine that already carries the same wear risks.
  3. The *************************************** has already received and opened my complaint.
  ********** transferred my case to ************, and the PA Attorney General officially opened an investigation into GWCs handling of my claim.
  I will be forwarding GWCs BBB response to the Attorney General because it contains inconsistencies and does not address the core issue:
  GWC denied a valid, covered engine failure without evidence and is trying to force me into accepting a high-mileage used engine near my cars mileage.
  4. I am requesting the only fair and contractually correct solution:
  Since GWC is unable to provide a proper like kind and quality replacement, and given the severity of the internal engine damage and the mishandling of the claim, I request that GWC pay the full maximum limit of my contract ($27,000) so I can obtain a proper replacement engine that meets safety and quality standards.
  GWC must stop delaying, must follow the contract, and must provide an actual resolution instead of vague and inconsistent statements.
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:11/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle with a GWC Warranty that included Powertrain Coverage. My recent repair involved the crankcase ventilation system. Since it is directly connected to the engine's intake and combustion processes, it is considered an integral part of the engine, and by extension, the powertrain. *** denied my claim stating that the repair was not a listed component. However, these parts are integral to the powertrain and should reasonably be covered under any powertrain warranty.This denial contradicts the representation of Powertrain Coverage made in the warranty documentation and dealership sales process. I feel this constitutes misleading advertising and a breach of contract.I am requesting:Reimbursement for the denied repair totaling $1,************* of GWC Warrantys misleading coverage language The point of a powertrain warranty is to protect against costly mechanical failures of the engine, transmission, and related components the very system that failed. GWCs denial feels deceptive and unethical.

  

  Business Response

  Date: 11/11/2025

  To whom it may concern:

  Thank you for forwarding Ms. ********** comments to us.  We will contact Ms. ******** directly to address her concerns.

  *** ****

  GWC

• Initial Complaint

  Date:10/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2017 **** Q3 in 6 months ago. In 6 months. Car was leaking oil about 3 months ago, *** did not cover it. Now my car is now burning oil. I gave the repair shop my warranty information and they are asking the repair shop to tear down the engine to failure to identify the cause. The mechanic already told them the cause, which is a covered part, which all lubricated internal parts are. So now the shop is calling all over the globe trying to figure out if there is a way to "prove" the cause of the issue without charging me $1000. The $1000 the shop will need for YOUR satisfaction is the $1000 I have set aside to purchase the headstone for my mother that I recently buried. He's been in business for 20 years and said he's heard anything like this. The whole situation is causing me way more stress than I have the capacity for right now and I regret purchasing this policy. I'm not asking these people to perform any miracles, just cover the repairs as stated in the contract I signed and paid for without hiding behind fine print and loopholes. If anyone has a positive experience with this company, you are a chosen one...use your powers for good. I hope the CEO, *** and other leaders have a great holiday season.

  

  Business Response

  Date: 10/27/2025

  To whom it may concern:

  Thank you for forwarding Ms. ****** comments to us.  We will contact Ms. **** directly to address her concerns.

  *** ****

  GWC

  Customer Answer

  Date: 10/31/2025

   
  Complaint: 24063434
  
  I am rejecting this response because:
  I was never contacted by GWC.
  Sincerely,
  
  Crystal Pack

  

  Business Response

  Date: 11/05/2025

  To whom it may concern:

  We spoke to Ms. **** on 11/4/2025 and reviewed her claim with her.

  *** ****

  EasyCare

• Initial Complaint

  Date:10/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a Ultimate warranty with my used vehicle. No deductible and fully covered power train. 3 year / ****** mile terms At 700 miles transmission went, they charged me $600 for parts they claimed were not covered and refused to cover a bad oil line. At 4000 miles the engine completely blew. After ghosting the repair shop and missing several appointments, they finally sent out a private inspector and said I would need to cover half the cost of repairs. They want me to pay nearly $5000 to cover what should be covered under the warranty I purchased, specifically for this issue.

  

  Business Response

  Date: 10/22/2025

  To whom it may concern:

  The contract attached to this complaint is not 1 of our contracts.

  I also cannot locate a contract using the name of the person on this complaint or the *** # listed on the contract.

  *** ****

  GWC

   

• Initial Complaint

  Date:10/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We recently purchased a 2018 ******** in May and opted for a $1500 extended warranty. However, after noticing the vehicle was running hot, we took it to the Chevy Dealers in ********* for repairs. Despite the warranty covering the issues, the warranty company denied the claim, citing excessive usage, which we dispute. The car has been at the shop for nearly a month with $2700 in repairs, and $2500 more in repairs still needed which is all covered under the warranty we ALREADY PAID FOR!!! . We urge the warranty company to approve the claim and settle this matter **** as we have been with out our car for a month now and still continue to pay for the car and the warrenty and insurance in it. This company is very shady and I urge them to make right on their end or I will see to it that it is shut down and I won't stop until that happens. I don't understand why this company has a A+ Rating with BBB when every single review here is about the same issue we are having. This is not an A+ company given the reviews and numerous complaints. I urge BBB to reconsider their rating of GWC warrenty as it is very misleading.

  

  Business Response

  Date: 10/10/2025

  To whom it may concern.

  Thank you for forwarding Mr. ****** comments to us. We will contact Mr. **** directly to address his concerns.

  *** ****

  GWC

• Initial Complaint

  Date:10/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2018 ***** Accord on September 25, 2025, along with an extended warranty from GWC Warranty. The Carfax report at the time of purchase showed no prior issues or accidents. After about ten days, the vehicle developed a mechanical problem. I took it to ***** of ************, where a claim was submitted to GWC Warranty for repair coverage. The company denied the claim, alleging the issue existed before purchase a statement that is completely false, as verified by the clean Carfax report and initial inspection. Despite providing all documentation, GWC Warranty continues to refuse coverage, causing financial loss and inconvenience. I am attaching the following supporting documents: Carfax report (showing clean history) Extended warranty contract Initial repair estimate from ***** of ************ I request BBB assistance in compelling GW Warranty to honor its contractual obligations under the extended warranty agreement.**** ********** ************ ********************************

  

  Business Response

  Date: 10/08/2025

  To whom it may concern:

  Thank you for forwarding the customers comments to us.  We will contact the customer directly to address their concerns.

  *** ****

  GWC

  Customer Answer

  Date: 10/08/2025

   

  Thank you for your update regarding my complaint against GW Warranty.
  

  I would like to inform you that I am being charged daily storage and delay fees by ***** *********** because the vehicle has been waiting too long for repair authorization.
  Since GW Warranty has delayed and refused to cover the repair so far, I have no choice but to proceed with the repair to stop further financial loss.
  I will keep all receipts and intend to seek reimbursement from GW Warranty for all repair costs paid to ***** ***********, as the delay and related charges are a direct result of their actions.
  Furthermore, I reserve my full legal right to pursue all paid costs and appropriate compensation through legal channels, including damages resulting from the delay.
  
  
  Thank you for your continued assistance.
  Complaint: 23984442
  
  I am rejecting this response because:
  
  Sincerely,
  
  **** **********

  

  Business Response

  Date: 10/09/2025

  To whom it may concern:

  We have spoken to the customer and explained to them why the claim was denied.

  There is nothing else we can do in this matter.

  *** ****

  GWC

  Customer Answer

  Date: 10/09/2025

   
  Complaint: 23984442
  
  I am rejecting this response because:
  

  GWC Warranty did contact me following my complaint. However, the issue has not been resolved, as they have not provided any factual or practical evidence to justify their refusal to cover the repair.
  All supporting documents including the Carfax report, warranty contract, and ***** Palm Harbor repair estimate were already submitted with my original complaint and clearly show that the issue occurred after purchase.
  I am therefore not satisfied with their response, and I reserve my full legal rights to pursue reimbursement and compensation for all costs and damages resulting from their delay and denial.
  
  
  Sincerely,
  
  **** **********

• Initial Complaint

  Date:09/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** denied my warranty claim on a false report. I took my GT350 into a **** dealership due to a misfire code, was told I had scoring on cylinder 6 and that they needed to replace the engine. I went on a back-and-forth with the warranty company, waiting 3 weeks. *** stated that they needed a complete engine tear-down to find the "root cause" of the cylinder damage. Ok, engine teardown occurs and they send out an inspector to take pictures and file a report. Fast forward another week, the warranty company denies my claim due to an overspeed code stored in the **** The warranty company blamed the overspeed code for causing a "bent valve" and "top piston contact damage". Here's where it gets interesting. My certified Ford technician reached out to me and told me that *** was completely fabricating the damage. He stated that there is no bent valve or piston contact. Then, he told me that he requested pictures of the damage that the inspector stated was there, *** denied the request because there were no pictures. My technician then called them out for this, asking how they could deny the claim based on a bent valve and piston damage caused by an over *** code, WHEN THERE WASN'T EITHER??! The Ford technician then requested another inspector come out, and that request was also denied. Now *** simply said the claim is denied and there is nothing they can do to help the dealership repair the car. So to summarize, GWC makes me wait 3 weeks, then requests an engine tear-down to find the "root-cause", then FALSIFIES damage to blame it as then"root cause". They cannot solely deny the claim because of the overspeed code, that code can appear due to numerous reasons. But falsifying damage to link it to the over *** code is INSANE.

  

  Business Response

  Date: 10/03/2025

  To whom it may concern:

  Thank you for forwarding Mr. ********** comments. We will contact Mr. ******** directly to address his concerns.

  *** ****

  GWC

• Initial Complaint

  Date:09/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Car was brought into ************ car dealer, where it was bought used. We purchased gwc warranty for power train with the car. Transmission went out as soon as auto was purchased . After disputes the transmission was covered. Now two years later still under warranty the trans goes out again. Car was in shop 5 weeks while arguing with warranty company about repairs. They wont cover items that had to be replaced due to the transmission issue. I finally paid and picked up car. Looking for reimbursement. These items would still be on the auto if we did not have to replace this transmission again. They claim there is no cause of failure. The failed transmission they supplied is the cause of failure.

  

  Business Response

  Date: 09/30/2025

  To whom it may concern:

  Thank you for forwarding Ms. ******** comments to us.  We will contact Ms. ****** directly to address her concerns.

  *** ****

  GWC