ComplaintsforFlying Monkey US LLC
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Complaint Details
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Initial Complaint
02/04/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Ordered 3 disposable vapes from the company and had one dead on arrival, followed the steps they have on the website on how to do an exchange and followed up with several emails with no answer. Since then a second vape quit working after 3 days of use. They sell junk with zero customer service. Too bad too because I liked the vape when it worked but the wont get any more of my businessInitial Complaint
09/16/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I bought a vape from them and when i opened the box it had all leaked out and was totally empty. I followed all their directions about filing a claim. Such as sending pictures. Order number and name. I have sent about 10 emails over the course of 2 weeks and i get no reply. I was a loyal customer as i had ordered from them multiple times. Stay away from them. Horrible horrible customer serviveInitial Complaint
04/05/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased one of their products. A vape device. It was in a sealed unopened box you cant see in. Upon later inspection when I opened the box the device was completely empty having never been filled. The products are supposed to come full and ready to use. I sent two emails and sent two contact requests through their website over the course of a couple days with no response what so ever.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.