Business Profile
Financial Services
Credigy Solutions, Inc.This business is NOT BBB Accredited.
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Complaints
Customer Complaints Summary
- 9 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/07/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I applied for a business cc thru ****** and it was denied. When I called I was told that I had an outstanding credit card balance from 2009 that was charged off and went to Credigy Solutions, when I called them, they would not even tell me the name of the business until they were able to pull up an account. When I explained everything she said that she was not able to pull up or find my name or account anywhere. I asked what do I need to do to get this taken care of and off my record. She had no idea other than to email customer service. This sounds like a very fishy company and not helpful at all! I want this removed from my record!Business Response
Date: 01/08/2025
Please accept this response of Main Street Acquisition Corp. (Main Street) to BBB complaint #*************** Main Streets records indicate that it acquired the **************** *********** credit card account ending in 4982 and belonging to Ms. ****** in January 2011. A consent judgment related to the account was entered in favor of Main Street and against Ms. ****** in November 2012,the matter was subsequently resolved via settled, and a satisfaction of judgment was filed with the court in October 2013. As a result, the account is permanently closed in Main Streets system of record and there is no outstanding balance due. A letter reciting the preceding will be generated and mailed to Ms. *************Initial Complaint
Date:01/16/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I filed bankruptcy in 2014. Its over and all debts have been fulfilled. I need my lien release for my home 732 gasman and we keep getting the runaround on the phone. It is holding up the sale of our house. No way to contact them!Business Response
Date: 01/17/2024
Please accept this response of NCEP, LLC to BBB Complaint ID ********. The subject judgment account was permanently closed in our system of record as a result of ******************* bankruptcy discharge and subsequently de-identified due to its age pursuant to company policy. If ****************** could have a lien release prepared by his title company or another representative and submit it to NCEP, LLC via this BBB complaint or an email to ****************************************** we would be happy to sign the document and mail the original to **************************************************************Initial Complaint
Date:12/28/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They are saying I had a account with them but I have never heard of themBusiness Response
Date: 12/29/2023
We would be happy to investigate this matter for ************* However, we would request that she provide additional information (original creditor, account number, any co-obligors, etc.) to aid our search, as using her name and address has not yielded any results. Thank you.Initial Complaint
Date:11/29/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I filed chapter 13 bankruptcy in 2018. Its over and all debts have been fulfilled. I need my lien release for my 2015 Chrysler and they will not answer their phone. No way to contact them!Business Response
Date: 12/01/2023
Please accept this as ******* Acquisitions, LLCs response to BBB Complaint ID ********. A lien release was previously mailed and returned by Federal Express due to an address issue, so we apologize for the delay. The lien release is being sent to the address provided in this complaint.Initial Complaint
Date:10/31/2023
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I filed for bankruptcy years ago under Santander and everything was completely paid in full. I have been trying to retrieve my car title but there is still a lien on it. When I contacted ********* they informed me that in 2016 my information was sent to NCEP LLC. It is almost impossible to get in contact with them. When you do get someone on the phone they are not much help and they have a really bad disposition and they hang up. They wont give much information to you even after youve verified that you are in fact the one in which the account belongs to. I need the car title or release of lien form sent to my address or sent through email (preferably) so that I am able to move forward in my current process with my insurance.Business Response
Date: 11/07/2023
Please accept this response of ******* Acquisitions, LLC to BBB Complaint ID ********. We apologize for any frustration experienced in addressing this matter. We can send the consumer the title for the subject vehicle. Please confirm that the title should be mailed to ************************************************** and we will be happy to send it via Federal Express.Customer Answer
Date: 11/07/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The address listed is a good address to send the information: ************************************************************
Sincerely,
*******************Initial Complaint
Date:05/15/2023
Type:Sales and Advertising IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently completed my Chapter 13 bankruptcy plan. Initially, my vehicle loan was with Santander Consumer, but transferred to NCEP, LLC. Final payment was made to this creditor on 9/1/22. Once my car loan was paid in full under the completion of my bankruptcy plan, I expected to receive the title for my car (2010 ****** Altima). I am unable to find a contact number for NCEP, LLC in order to resolve this. I would like for them to issue a my car title or advise of what is needed in order for me to obtain this as quickly as possible.Business Response
Date: 05/18/2023
Please accept this response to BBB Complaint ID ********. NCEP, LLC delivered vehicle title documents to **************** at **** Mancha Street,*******, ** ***** on January 18, 2023 via ***** tracking number 393514871099. Please advise if this package can be located.Customer Answer
Date: 05/18/2023
The title was sent to an address of the home that was sold in November 2021. I did not receive the package nor am I able to retrieve it. Please resend the title to my current address at ********************************************************************Business Response
Date: 05/19/2023
As further response to this complaint from NCEP, LLC (NCEP), the issue appears to be that the customer never received the Fed-x package that contained the original title. Unfortunately, NCEP cannot recreate that original title. As a result of this, NCEP has only one remedy available and that is to provide the customer with a Release of Lien that she can take to her DMV and obtain a new title free and clear of the prior lien. NCEP is in the process of doing that and will have it sent, when prepared, by Fed-x to the now known correct address for this customer.Customer Answer
Date: 05/25/2023
Please advise when this has been sent and a tracking number if available. Thank you!Business Response
Date: 05/30/2023
NCEP is sending the necessary Release of Lien document to *************************************************************; ***** by Fed-x tracking number ************ with delivery on June 1st. NCEP hopes that this resolves this issue for this customer.Customer Answer
Date: 05/30/2023
Thank you! I will advise when this has been received.Business Response
Date: 05/31/2023
You are welcome.Customer Answer
Date: 06/02/2023
I received the document via Fed Ex and have requested a replacement title to be mailed to my current address. Thank you so much for your assistance with this!Business Response
Date: 06/02/2023
You're welcome.Customer Answer
Date: 06/02/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************** (******)Initial Complaint
Date:08/15/2022
Type:Sales and Advertising IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was recently discharged from ch. 13 bankruptcy. My vehicle loan was thru Santander Consumer, but was then transferred to NCEP, LLC, who received the final payment on 6/29/22. Since my car loan was paid in full under the completion of my bankruptcy, I should have received the title of my car (2007 Jeep Compass). I have found no contact information for NCEP, LLC in order to resolve this. I would like for them to issue a release of lien to the Indiana BMV so I can receive my title.Business Response
Date: 08/16/2022
Please accept this as the response of NCEP, LLC ("NCEP") to this complaint. NCEP is a passive account owner and all servicing is done by third parties. In this case, the servicer sent the referenced title by Fed-x with tracking number ************ delivered on 7/18/2022 at 5:22 p.m. to the address: ************************************************** 46032. We assume that this address was provided to our third party servicer by the customer or her representative but we do see that the address reflected in this complaint is different. Please try to retrieve this title. If this is not an address that the customer can access and obtain the title, please advise.Customer Answer
Date: 08/16/2022
Any mail was suppose to be forwarded from that address (277 pokagon) to my new address (listed below). The package from ***** was never forwarded. Please send another copy of the title to the following address:
1372 ***********
*********, ** 46040
Thank you
Business Response
Date: 09/06/2022
We are sending the requested Release of Lien to *************************************** at ***************************************************** ** 46040. This will be sent by Fed-x with tracking number **** **** **** **** so please look for the delivery.Customer Answer
Date: 09/07/2022
Hello,
I tried the ***** tracking number (**** **** **** ****) multiples times, but the website states there is no record of it.
Please confirm the correct tracking number for my release of lien. Thank you.
Business Response
Date: 09/09/2022
Enter **** **** **** on the ***** website to obtain tracking information for the package. The package was delivered on 9/8/22 at 1:50pm and signed for by C. Ryder.Customer Answer
Date: 09/09/2022
Better Business Bureau:
I have received the package from the company.
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************************Initial Complaint
Date:06/23/2022
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had a car loan with Sandtander Consumer USA which was sold to NCEP. I am attempting to obtain my car title. The car note was paid in full with my Chapter 13 BK filing. I contacted Santander Consumer USA - they gave me NCEP name and phone number. I called the number and a recording came on the line stating that they would not reopen until October 20. Please assist me in getting my car title. Thank you.Business Response
Date: 06/24/2022
Please accept this as the response of ******* Acquisitions, LLC ("*******") to this complaint. The customer makes reference to "**********************" which is an affiliate ******* of ******* but ******* is the actual account owner. Please be advised that the referenced title was mailed to the customer on or about October 7, 2019 per instructions to the attention of one "*************************" at ****************************************************************************** 89128. If this title was lost, then the only thing we can do is start the process of a Lien Release for that the customer will be able to take to the local DMV to obtain a new title clear of the lien. Please let us know if the title that was sent can be retrieved or if the Release of Lien is going to be necessary.
Customer Answer
Date: 06/24/2022
Thank you - the original title was lost in the mail between myself and my BK attorney in 2019. I am requesting that a Lien Release process be started so that I can obtain the Title. Please note my address has changed since 2019 - it is now ************************************************, ** 89145.
Thank you.
Business Response
Date: 06/30/2022
A release of lien was delivered to ****************** at 101 ************ #***, *********, ** ***** on 6/28/22 via ***** tracking number 777235166599. Please advise if any further assistance is needed.Customer Answer
Date: 06/30/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:05/16/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On April 20th ****** Spivok and *******, LLC (hired by NCEP LLC) received a check to pay off a debt they were collecting This was confirmed by a "paralegal" by the name of ***************************. My bank accounts and the money being held in them were supposed to be released, this was also confirmed by ****************. I followed up weekly. The company never sent the paperwork to the courts confirming the debt was paid in full and therefore the money from my account was never released and instead was sent to NCEP LLC. I have a copy of the check sent to them from my credit union. They have made no effort to refund the money. They have over $300 above the amount due to satisfy the debt.Business Response
Date: 05/20/2022
NCEP, LLC (NCEP) is filing this response to Complaint ID ********. ************************* submitted payment for the subject account on or about April 18, 2022 and a satisfaction of judgment was subsequently filed with the court. After the satisfaction of judgment was filed, the court received a garnishment check for $333.00 on or about May 13, 2022. Those funds have not been forwarded to NCEP. The satisfaction of judgment was again submitted to the court and, now that the court recognizes that the judgment is resolved, our understanding is that the court will return the garnished funds to the garnishee.
Credigy Solutions, Inc. is NOT a BBB Accredited Business.
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