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Complaint Details
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Initial Complaint
03/11/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
precision garage door has trained all their employees to sell extra products on top of thier higher price services. i had a broken spring issue on one of my doors, *** came in and started talking all kind of nonsense about how this door is goong to fall a part and tried to sell me all the things that he can, i simply declined it. well employee didnt like it and purposely after installing my spring, he told me he will document everything that i wont have any warranties since i didnt do motor service and did not install bottom rubber lols. which has nothing to do with broken spring. and on top of that he didnt do any testing after install and kick the door balancing device,result of that door was not closing i went to his vehicle and told him, he said since i declined warranty, he is not liable for that and my door had issues prior to his visit which is totally lie. i put that leveler back and door was working fine. i want this company to take action against their training and how not to scare clients by keep saying if i dont buy this my warranty wont covered. really really bad practice.
Business response
03/22/2023
Thank you for sharing your feedback with us. We appreciate you for reaching out and informing us on the technician's behavior while at your home. Everyone has bad days and we ensure that management has taken a course of action for future improvement. However, we are happy to hear that we were able to rectify the situation and upgraded your warranty on the first and secondary springs to 5 years. And that we were able to fulfill expectations to your satisfaction. We appreciate your business.Customer response
03/22/2023
Precision door has a practice in place where they trained their employee to push the products, and if they dont buy thise extra recommended things or services they would notoriously void the part that they are replacing that day. so i want them to be updront and atleast honor the warranty for the part that is really needed to be fixed insted of pushing products and scaring customers.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.