Business ProfileforShaw Air

On 11/28/2023 Shaw Air was contracted out to my home by our home warranty company due to an issue with our heater not working. On 12/8/2023 Shaw Air worker, *********************** came out to our home to access the problem and what it would take to fix the problem. The issue was our heater motor had gone out. The part was still under warranty in which at the time ************ proceeded to order the part through warranty. At that time , *********************** then proceeded with taking our old motor with him stating the process was needed and would return when the new part arrived. Several weeks went by and no communication from the company. My wife and I both called several times as well as texted and sent emails asking for a follow up. When they final responded after 3 weeks we advised them at that time that we were going to use someone else do to the unprofessionalism of their company and advising them of the urgency of the repair due to having a young child in the home and it being extremely cold in the home. The company has refused to return the part needed in order for someone else to be able to properly complete the job due to not having the part to reorder through the warranty. We have had to file a police report against the company for theft. We just want our equipment back along with the part they ordered through our warranty