ComplaintsforSimply Kitchens

• Initial Complaint

  01/09/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I've had absolutely the worst experiences with this company. I paid over $22,000 for kitchen cabinets and 7 months later, they still have not finished the job. I originally placed my order with Woodstone Cabinetry in February 2022. Woodstone got acquired by Simply Kitchens shortly thereafter. I worked with ***************************** and the design and ordering process went well but after that, it's all been terrible. There are several missing or damaged parts. Emails, phone calls have gone unanswered. The contact information for ***************************** is: ********************************************** ************. I want them to finish the job as well as reimburse me for crown molding that was not used for the project that was returned to them.

  Business response

  01/10/2023

  We have been in contact with ****** on several occasions and have made her aware that her parts have arrived.  We are working on finalizing the schedule to get the original installer back on the property.  We will be in touch this week with some possible dates.

• Initial Complaint

  09/19/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  -Jan 2022 My husband and I purchased cabinets (kitchen, main floor family room, laundry room, owner's bathroom, 4 secondary bathrooms, basement family room, and basement bar) for our custom built home from Woodstone Cabinetry (now know as Simply Kitchen-SK) -5/23 Initial cabinet installation was scheduled but installers only delivered cabinets to homesite without performing any installation. Three secondary bathroom vanities had the sink opening on the wrong side so new ones had to be reordered -6/7 Installers were scheduled to return to complete install but didn't show nor call to state they wouldn't be onsite to complete the install -6/7 - 6/19 - We made numerous phone calls and sent numerous emails/text messages asking for the installers to complete the cabinet install because other areas of the home build was being impacted or delayed due to the cabinet work and placement of the shoe molding for the cabinets not being completed -6/20 Installers installed some cabinets and damaged the door to the kitchen pantry entrance. Crown molding for kitchen cabinets were discolored in some areas and many other defective issues related to the install were documented -6/29-30 Installers returned and damaged the front of multiple drawers by pre-drilling holes for the incorrect hardware to be placed -7/14 SK reps ***************************** and *********************** performed an onsite visit to assess the status of our cabinet install and took photos to document the many issues we had encountered with our cabinet install 8/15-16 Installers returned to complete the cabinet installation but still left a number of issues unresolved 8/30 Installer returned to adjust one kitchen cabinet to allow for stove to fit properly. Installer was to return the week of 9/12 to address outstanding cabinet issues and finalize the overall install 9/19 Cabinet install remains incomplete. We have received no correspondence from SK management regarding a plan to complete our cabinet install

  Business response

  09/27/2022

  We are aware of the issues with *************** project.  We are in the process of getting her on the schedule asap to get these items resolved.  We will be in contact with her shortly.

  Customer response

  09/27/2022

   
  Complaint: 18010690
  
  I am rejecting this response because:

  This is the same blanket response that Simply Kitchens have provided to me over the past 3 months. They have been aware of the outstanding issues with my cabinet since June 30th which was the last time the installers were onsite at my home and have done nothing to resolve my issues. At this point I would like for them to provide a definitive date to complete e following asap:

  * Replacement cabinet doors and drawer facings for the ones their installers damaged

  * Crown molding for cabinets in laundry room, owner's bathroom, and breakfast bar

  * Cabinet fill-ins for the sides of the bank of drawers in owner's bathroom and between microwave drawer and kitchen sink

  * Remove 3 extra bathroom vanities from the house which had the sink opening on the wrong side and weren't installed

  * Refund for shoe molding and the cost of installation that was paid for but I had to purchase separately and have installed as not to delay the completion of my new home construction. I had to purchase and pay for shoe molding to be installed for the cabinets in the kitchen, family room, and the basement family room and bar area.

  Sincerely,
  
  ***************************

  Business response

  10/06/2022

  We were in the home on yesterday working to complete the project and have to make 1 final trip to finish up.  This trip is scheduled for beginning of next week.

• Initial Complaint

  08/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In December so 2021, I signed a contract withSimply Kitchens aka Cabinet Corps to purchase and install custom cabinets for 12K+. The work was supposed to begin 2/17/22 by a licensed, insured contractor. The contractor didnt begin work until 2/22/22 and caused several damages to my home including puncturing a water main and damaging my new cabinet, lawn damage by driving their van onto my lawn after repeatedly being asked not to and damaging my house alarm monitor in my kitchen. I had to pay for all of these damages up front but was told by Simply Kitchens that their contractor was insured. After contacting three separate insurance companies (the previous ones denied insuring the contractor), I was finally told that the contractor was NOT INSURED the day they began work in my home. In addition, the job is STILL INCOMPLETE with remaining product pieces still in my kitchen/living room. Repeated attempts to contact the sales manager or anyone at Cabinet Corps are now being ignored. My last email to them was 6/24/2022 and they havent responded or returned any calls since then.

  Business response

  09/01/2022

  The customer is correct that we were scheduled to install her project on said date, she then would not let the installer continue the install because she said the cabinets were the wrong color.  We rushed to the property to address the issue and she took the cabinets outside in the light and said oh, I guess they are the correct color.  The installer was not able to come back that day due to time so she had to be rescheduled.  She advised us during this visit about the installer backing his van up onto the grass.  We took pictures of the complaint and advised her that the installer was insured and she can file with his insurance.  It is my understanding that the insurance did cover the installer accidentally drilling a s**** into her covered water pipe.  All repairs for this instance were covered.  The customer did not give us a chance to come up with a resolution for the lawn, she simply had her lawn person sod and mulch her property.  

  We have been in contact the customer in getting her project completed.  We had a service tech on her property last week and he advised to fix the outstanding issue of nails around her double oven we need to have the oven removed so that he can fix it properly.  He stated he could not move the oven so we have an appliance tech ready to go to the house on 9/6/22 to remove the oven and allow the installer to work.  The pieces left on site are left in the event they are needed to complete the home.  This is a basement home, so a garage is not an option and they cannot be left outside.

  We offered the customer $600 for the lawn repair which is the estimate we received $120.00 for mulch is excessive for an area that could have been raked back restoration.  The customer is unhappy with with the $600 concession and had refused to let us back on the property to complete the work until she receives full compensation.  

  We never received any ADT invoice for moving a motion sensor, and the installer should have never been asked to move it.  With the layout the sensor would have to be moved regardless for the cabinetry to work correctly.

  We are still prepared to go to job site next week to make repair but we need an update from customer if they would like us to come out.  We have talked to the customer as recent as yesterday so are on constant communication with customer.

  Recap:

  We were not given opportunity to repair lawn

  leak issue was covered by installers insurance

  told we were not able to complete work until we paid her $1200.00

  Still in constant communication with customer 

• Initial Complaint

  04/15/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  My Wife and I decided to give Simply Kitchen an opportunity to assist with the remodel of our Kitchen. We invested thousands of dollars to what has become one of the worst investment decisions and most horrible experience.It has been over 3 weeks since their install sub-contractors attempted to install the cabinets that had been delivered 3 weeks prior on 3/4/22. We were assured by their delivery contractor that ALL of the cabinets had been hand counted 3 times prior to the completion of delivery.The installers had informed us that there are cabinets missing and that Simply Kitchen had prior knowledge of this matter but had failed to communicate that info with us. This has halted the install and has left us with no kitchen only to resort to having to eat out every day breakfast, lunch and dinner(family of 6) in addition, to having a total mess in our home for over a month.The communication with **** and his boss have been like pulling teeth just to get any updates on this matter. I would highly suggest to STAY AWAY from these folks and find a reputable designer/contractor to assist with your project.4/5 UPDATE: I wish we had one! Another week down and still no updates. This is RIDICULOUS!

  Business response

  11/08/2022

  In answer to the below complaint, we definitely understand the frustration. However, we completed all services to the customers satisfaction and received a sign off on her job. We were told that she would remove the complaint with the BBB.

  Customer response

  11/08/2022

   
  Complaint: 17048825
  
  I am rejecting this response because this response is false. Simply Kitchen has failed to adequately respond to the fact that there still exists defective cabinet doors and poor workmanship on the trim work that needs to be remedied. They are fully aware of this matter and we have proof of the constant email correspondence requesting updates on completion with their sales representative. 

  Sincerely,
  
  *************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩