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ComplaintsforTrunow
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/06/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I requested a payout June 17th, 2023, for $13.20. As of today, that balance is still pending. The Contact Us portion of the app doesnt work, and they havent updated their social media in a very long time. I think they took users information and ran.Initial Complaint
05/26/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I have an account with ********************** (Member ID ******* and submitted a payment request to have funds deposited into my PayPal account back on 05/17/2023, however the payment request continues to indicate "Pending". I have attempted to reach out to them to clear up the issue but with no response.Initial Complaint
05/26/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have claimed receipts and it shows they owe me $5. Its been in a pending status for over a month. The contact us section has been inoperable. $5 is not a big deal, but its the point behind it. They are ripping people off.Initial Complaint
01/07/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Trunow is a cash-back (on gas) app. I have earned **** cash-back dollars for 2 years (if cashing out via Paypal).I chose to cash out **** dollars on December 25, 2022, but the status in Trunow is always pending. I have contacted Paypal and they told me no money was received from Trunow. I have tried to contact Trunow 4 times but no reply at all! I tried emails, and ********* and no replies from either.I think Trunow is a fraud because the cash out is not realized.Initial Complaint
10/29/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
****** rejected a receipt as they stated that *** used more than 5 payment methods. This requirement is not stated in their terms. *** followed up multiple times for a correction to all rejected receipts on my account without response.Initial Complaint
07/13/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Trunow owes me $12.62, which I attempted to withdraw after submitting dozens and dozens of receipts for credit, and my submission is in perpetual pending status. Numerous attempts to resolve with trunow have been unanswered.Initial Complaint
06/20/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Member ID: ******, ***************** I am seeking your help retrieving funds owed. They are not responding to request to transfer $27.07 to my PayPal account as per the programs rules.They lead you to believe that you will earn a certain percentage for allowing them to mine data on your gas purchases. What you quickly find out is that you only earn half of the stated amount if the gas station is an in-network one. Then in order to use your rewards, it has to be with an in-network store. If there are no participating stores available to you, then your only option is to cash out by having it transferred to PayPal. By doing so, your reward amount is reduced by half again. If I had access to a in-network store, but chose to use PayPal of my own will, then I could understand the rules. They have been promising to acquirer participating partners near me for three years.I feel that they did not live up to expectations. Another practice I feel is wrong, when I made a purchase of $115.00, they rejected it saying that they do not give rewards for purchases over $100.00 with that vendor. I understand, but shouldn't the first $99.99 still count towards my rewards? All that being said, all I want is what has been agreed to based upon their rules, and I can't even get them to transfer the funds after going back and forth for over two weeks. they never return my calls, and only responded twice through email.Initial Complaint
05/12/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I used this app for 5 years savings up all my rewards. My phone died and I got a new phone but there are no logins on trunow. So my account doesnt transfer over. I contacted trunow countless times to get my rewards or to access my account. They keep sending me the same things and doesnt even sound like its coming from someone in the U.S. based on their vocabulary. I have not been able to reach a resolution in being paid out the rewards I have accrued using their rewards app for the past 5 yearsInitial Complaint
09/05/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
On 5/8/21 I attempted to redeem $5.66 of rewards at what appeared to be an in-network Shell station (they are still listed under "Redemption Retailers"). I searched for how to redeem rewards at a gas station but was unable to locate any instructions. I clicked "Redeem rewards for instant cash!" hoping it would give directions on the screen, made a purchase, and then went inside to speak to a Shell employee about getting the $5.66 applied to my purchase since it looked from the pump like my credit card was charged for the full amount of fuel. The manager said they stopped participating in the Trunow network about a year ago and to contact you to get back the rewards that show redeemed. Before leaving the station I clicked on an option to cancel the redemption within an hour (confirmation # H*************** attached). I have sent Trunow 6 emails about this since (see attached) but haven't received any reply, and the $5.66 still hasn't been returned to my rewards balance. ID: ******
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Contact Information
3295 River Exchange Dr
Suite 376
Norcross, GA 30092-4241
Customer Complaints Summary
9 total complaints in the last 3 years.
0 complaints closed in the last 12 months.