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            Business ProfileRed Roof Inn

            Motels

            Contact Information

            5171 Brook Hollow Pkwy

            Norcross, GA 30071

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            17 complaints closed in last 3 years

            8 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

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            Business Details

            Location of This Business
            5171 Brook Hollow Pkwy, Norcross, GA 30071
            BBB File Opened:
            8/27/2012
            Business Management
            • Danny Patel
            Contact Information

            Principal

            • Danny Patel

            Customer Contact

            • Danny Patel
            Additional Contact Information

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            17 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/18/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I booked a hotel room through Priceline for a 2 queen room. Upon arrival to the hotel the host was extremely rude and nasty when I first walked in the door. She then looked up my room and told me she doesnt see the reservation. So I showed her the confirmation info I received on my email. She then proceeded to tell me that they dont have my reservation and to contact Priceline. I then contacted ********* and they contacted the hotel to confirm the booking and provided the reservation number. The cashier still declined to provide the room even after she received confirmation for the booking. So I drove all the way to ******* and waited over 40 minutes in their parking lot just to get declined the room after I already paid. So my options were to find another room or get a refund that would take at least 2 days to return. I am highly dissatisfied with the service from both parties but especially from the host at the red roof she in no way tried to make accommodation nor did she try to fix the problem. She is very nasty and doesnt need to be working at the front desk at all her customer service is terrible.
            Read More
            Read 16 More Complaints

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Nicole G

            03/04/2022

            ***** (Mgr) is rude & extremely unprofessional, I spoke to him 2/20 about the condition of my room & the property as a whole, he stated he would me back that night he didn't I called him again 2/21 he lied & stated I would receive my refund in 6-7 days. I waited and as of today 3/3 I still haven't received my refund from him. After speaking with him today with no resolution I contactedt bank.This property need to be shut completely down..it is uninhabitable, unsanitary, unsafe & not suitable for business, especially a customer like myself traveling with my 73 old mother w/health challenges. This property is inundated with black mold covered by paint, roaches, faulty lighting in my room (No lights would come on in the room), illegal drug activities, drugs being smoked in and outside of the rooms by guests that created a congestion in the breezeway where you're afraid to go in or come out of your room. This was a terrible and traumatizing experience, after traveling from North Carolina for my Aunts Funeral, only to find this horrible property wasn't up to code to accommodate us. I also contacted Hotels.com who I booked through to advised then of the condition of the property and told them how they should be ashamed of themselves for allowing such a business to attach their name to their company. I no longer do business with hotels.com.Please be aware of this property and stay away!!!

            Local BBB

            BBB Atlanta & NE Georgia

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