Complaints

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  General Movers

  6809 Varkel Ln Lithonia, GA 30058-4627

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  General Movers

  10 Dunnigan Dr Suffern, NY 10901-4101

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/24/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Tuesday, November 12, 2024, we talked with *** ********* with General Movers. We measured every single item going on our truck with him over the phone. He added an additional 5 inches to every item and sent us a worst case scenario (992 cubit foot) of how much we would pay. On moving day, Monday, November 18, 2024, the movers arrived and started loading the furniture only, no boxes and claimed we used 300 cubic feet more than we were quoted. We were not told or advised that we would have to pay for dead space in the truck because they didn't stack anything. When they arrived at the new house, they wouldn't unload the furniture until they were paid in full. Our worst case scenario according to *** ********* was $3472.02 and we ended up paying $4,874.53. We believe this is unethical and we should be reimbursed the difference.

  Business Response

  Date: 11/25/2024

  Yes we do apologize your total did go up to 4690.00.  When it comes to moving just furniture and no boxes there is going to be dead space because we have to make sure your load is secure.  unfortunately we do not know how much more space you will take up in advance.  it all depends on the actual furniture being loaded and what type meaning wood engineered wood ect.... This is something we need to express to the estimators to add extra cubic footage and let the customer know without boxes it will definitely go up..  Please fee; free to contact me directly at ext 700 

  Customer Answer

  Date: 11/25/2024

   
  Complaint: 22598593
  
  I am rejecting this response because:

  We were never told that we had to pay for dead space. We made it clear several times that we didn't have any boxes to move. We even took off of the items, the freezer and the dishwasher.  We had signed contract for $3,724.02 and we want that contract honored.  We didn't even file a complaint on the damage to our furniture.
  
  Sincerely,
  
  *** ******

  Business Response

  Date: 11/25/2024

  i understand what you are saying completely.  your estimator did not know that you have to account for the dead space if no boxes are being shipped.  This is the first we are hearing about damage please send pictures to ******************** so we can address any issues Please

  Customer Answer

  Date: 11/25/2024

   
  Complaint: 22598593
  
  I am rejecting this response because: This extra money was not our fault but the fault of your company.  If you are as reputable as you claim to be then you would honor the contact that we signed and refund our money that you actually stole.  The extra money is your fault, not ours and for you to act like you aren't responsible is unacceptable.
   
  Sincerely,
  
  *** ******

• Initial Complaint

  Date:08/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had them pick up our stuff on 8/15/24 which was the first date we were eligible to be picked up, they also increased our quote by nearly ***** but we didn't complain because we knew we added stuff. We requested delivery on 8/30 and called on Monday to verify delivery and were told it would be between 3 and 4 pm on the 30th which was communicated by ******** from the driver. The 30th comes around and we hear nothing and nobody comes to our house. We call our communication with the company and they say they have no idea and the driver will not answer but they will get back to us. We do not hear anything all night update wise and again check in the next day in the afternoon for an update. The communication person (*****) states she still hasn't heard anything and is having her manger call the owner to get an update. Finally I got a call from ******** to be told that on this holiday weekend they are conveniently broken down, but she can't tell me and doesn't know where, and that it might take 3 or 4 days for us to get our stuff. Conveniently just enough time for the holiday to be over. She also goes on to say after asking for a discount due to the inconvenience that they have up to 17 days to deliver which I was never told. 14 days was max we were ever told and that it should be around 3 to 5 days. I am more upset about the disrespectful customer service from ******** by screaming at a customer and having absolutely no empathy for the situation and being able to answer the questions needed or willing to find out the answers. Just seems like a very weird situation for over a holiday weekend.

  Business Response

  Date: 09/02/2024

  I would like to apologize for any inconvenience as well as customer service not acting professional and we have spoken to her in regards to your delivery issue.  When the guys are on the road there is very little customer service can do it is up to the driver to keep communications update on their progress. that being said we do apologize for the miscommunication between the driver and customer service.  Yes all companies do have  delivery spread and your delivery was suppose to be immediate .  once driver finally communicated back with the office we did find out he had a situation with the truck and did not tell us until we pushed for status. Please contact *************************************** at ext 700 

• Initial Complaint

  Date:07/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Upon delivering my furniture on 6.19.24 there was an item that hit the ceiling and made a small dent and scuff, as well as some other scuffs. the movers then set the edge of my grill down on my screened in porch and damaged my lania that had just been installed after I purchased the home. I repeatedly contacted general movers who is also cross country movers, and they said I am only entitled to 60 cents per pound. I also had a damaged chair which they want to give me a couple bucks for despite it is a 400 dollar chair. i said the damage to my home is not under the goods being moved and I want the repair cost which is 225 dollars in total. they basically said don't contact them again and I can contact a lawyer or pursue litigation. I will be doing both and letting everyone know on every possible website not to deal with such a unreputable company.

  Business Response

  Date: 07/31/2024

  The customer has provided pictures of two smudge marks one on the ceiling and one on the wall as well as a picture of a pinhole in the screen of her lanai which the insurance company as well as everyone here can barely see. the customer did not buy full value coverage. She has 60 cents per lb per article and the insurance company offered ***** for the cost of paint and patch for the screen. We did up to another ***** for a total of ******. The customer is disputing ******* per this ******************** complaint.  We did inform her that we can not give full replacement and she said she will take us to court which is her right to do so.  There is nothing more we can do and we are awaiting info from her lawyer which she said is what she wants to do 

  Customer Answer

  Date: 07/31/2024

   
  Complaint: 22066114
  
  I am rejecting this response because:
  Saying you can barely see a hole in the screen when I also sent a video and a picture and the mover told the company damaged the screen means they are liable.  The repair cost was $125 dollars which was already paid.  I also had a damaged chair where the wood on the back of the chair is loose and moving freely under the upholstery.  The agent never told me there were different options for insurance. Again damage to my home is $225 dollars not including the chair, $100 for paint and $125 for the screen.  I have told them this and they refuse to cover the cost of the screen replacement which was damaged with the edge of my grill, I wad right there when it happened and was directions them where to set it down.
  Sincerely,
  
  ***********************

  Business Response

  Date: 07/31/2024

  we did receive the video and we do have it on file and it shows a pin hole as i said we can only offer 60 cents per lb 

  Customer Answer

  Date: 07/31/2024

   
  Complaint: 22066114
  
  I am rejecting this response because:
  Because the 60 cents per pound  doesn't apply to damage to my home. Trying to minimize it as a pin hole doesn't negate the screen needed to be repaired and you are basically deciding that your arent paying the damage because you think it's a pinhole.  Well in ******* you can have a hole of any size! Please see attached cost
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:07/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/3/24 I spoke with General Movers, and obtained an over the phone estimate for an out of state move. I asked about my massage chair and said it was very big and heavy, and was told there was no additional charge. On 5/6/24 they called me to follow up. I asked again and again about extra charges and about my massage chair as well as my washer/ dryer as a bulky item fee was in the fine print. They said the massage chair as well as the washer/ dryer would not have any charges. They never asked for a picture of the chair. They said the down payment was 100% refundable up to 24 hours before the move. The paperwork specifically says it is only refundable if canceled 7 days before. I questioned this and was assured it was 24 hours and they only have a week written on the contract for "business purposes". I paid the down payment and scheduled a day for the move. On 6/10/24 I contacted them to update my delivery address and adjust my move date to 6/29. On 6/27 I was contacted by a very rude person from their company to confirm my move date. Our conversation ended in an argument and him hanging up on me. I contacted them to complain as a lot had happened in that phone call. The person said a manger would call me. Someone called and said my load would be delivered on Sun 6/30, however when the movers came on 6/29 they said delivery would be between 7/2 - 7/5. My husband was present during the move and the movers kept adding charges and making it seem like they were necessary. They charged $200 for tape with no itemization of what was actually used. They charged $150 for the massage chair which I was specifically told would not have the bulk fee. I told the mover that the dish packs on the estimate were not needed, but they still charged me for this. They have refused to refund the amount to me. They damaged my property and offered me a token amount on the claim, but refuse after repeated questions to give me a specific break down of how they came to the amount in question

  Business Response

  Date: 07/27/2024

  customer was booked for a two day pick up window meaning her pick up would be one of her chosen two days. logistics calls the day before her first available day of pick up to confirm which day and time our crew will be there. this is for all customers during peak season it is always a two day window. We do have a **************************** that call 3 days prior to customers first available day of pick up to go over all inventory that is going to see if customer needs to add or take anything off the estimate. ***************** spoke with customer and told her she would get a call they day before between 3-6pm to confirm day and time. We also have a signed contract with the two day pick up window . Only reason she was upset is because she wanted a particular day and was very upset that she could not get that day and was screaming at my logistics manager even though she knew full well her dates.. customer was booked for us to pack two mirrors when we arrived there was only 1 mirror to pack not two Foreman  did not charge for the dish packs. He just left it on the contract because he packed 1 mirror and two marble table tops which is actually should have been more money number 1 because they were marble and there were two of them so the ******* did give her a break on the cost.   **** her husband approved and signed off on it. customer had 3 rolls of your own clear tape and he used 48 rolls of ours and only charged for 40 rolls, which **** her husband also agreed to. And signed off on the changes. Customer has a commercial very heavy and bulky Massage chair which the estimator did not know if there would be a bulky charge for that item and told the customer that would be a decision for the *******,  As far as damages customer was offered ****** for a broken handle on the suitcase , broken screw, missing cord for recliner and a dish pack

  Customer Answer

  Date: 07/29/2024

   
  Complaint: 22052147
  
  I am rejecting this response because it is full of lies.
  
  I thoroughly enjoyed reading this work of fiction. Very hilarious. Thank you General movers for confirming to everyone what I already knew. General movers is a company that thrives on scams, lies, deceit, theft,and fraud. It is clear that lying is the company policy and pervasive through all levels. The character limitation of the initial complaint did not allow me to give further information. I am also attaching this as a PDF document in case it gets cut off.
  5/6/24 - I contracted their services and paid the down payment for my out of state move. A lot was discussed in that call including if any extra fees applied,specifically pertaining to my massage chair. I was told the bulky item fee did not apply. I scheduled pick up for 6/24 -6/25. Regarding their response about the massage chair, this is a lie (as usual). I asked about this chair several times and I told her it was very big and heavy, and she never said the movers would decide when they got there. If she was not sure, and I asked about it more than once, she should have asked me to send a picture. I dont know what a commercial massage chair is, but this is a chair they sell for peoples homes. I asked because I did not want any surprise fees.
  6/10 -I gave them my delivery address. I asked if I could switch pick up to 6/29. Told no problem but they need a 2-day window. I gave 6/28 -6/29 and said I would prefer 6/29, if possible, but either day was fine.
  6/24 -sent text to ******, who was the only person I had been dealing with. Asked if they had decided on pick up day and how long it would take to receive my thing.She didn't answer
  6/27 -called by a very rude and obnoxious person who had a very bad attitude from the start of the call. I wont get into all that. He said rudely: so what is this,so you're trying to switch the pickup day again? I was confused. I said I'm not switching anything. I switched from 6/24 to 6/29, but that was some time ago. I was told I needed a 2-day window so asked for 6/28 -29, though I'd prefer 6/29,but I haven't switched anything since. He said, well we prefer 6/29 pick-up. I said perfect, that's actually the day I want. So, obviously there was never any disagreement regarding the pick-up date unlike what they claimed in their response. Again, they thrive on lies. Pick up date was never an issue.
  The rude guy asked when I was planning to be at the destination. I said I'll be there on Sun 6/30. He immediately became annoyed and said: there's no way I can deliver your stuff on Sunday. How do you expect me to pick up in SC and drive all the way to ** to deliver the next day. I can't do that. I was taken aback by the rudeness and attitude in his voice. I said: I didn't ask you to deliver my things the next day, I was merely answering the question you asked me. I said I knew it would take a few days to deliver and I figured it might be the end of the week or early the next week given the upcoming July 4th. He said he could probably do Mon. I said that's OK, but I have things scheduled Mon morning which I can't change, but should definitely be back by 2pm. This annoyed him again and he went into another rant saying: I can't unload in the afternoon. If I unload in the afternoon, how am I supposed to do another pick up that day. I told him I was free on Tues. He went off again saying: I can't keep your things on my truck that long. I need my truck. I have things to do.Don't you know this is a busy season for us, we have a lot of jobs. I said OK,so what do you want me to do? You can't deliver Sun, you can't do Mon afternoon, and you say Tues is too late. He said don't you have someone else who can be there. I said my husband is not leaving SC till Sun afternoon and he's not driving straight to **. He'll drive half way, then leave for CT on Mon,so it still won't be till Mon afternoon. He said why can't my husband just drive straight. I said its over 12 hrs and he's leaving Sun afternoon and doesn't want to. He said why cant my husband just leave a day earlier then. I said we have things to do like cleaning once the place is empty, and a walk through is already scheduled with the landlord on Sun afternoon, so thats not an option. He asked about a number listed in my paperwork, which was my sister's number, and said why can't she be there on Mon. I said my sister works and can't take off work to wait for the delivery. He said if I cant get my things on Mon, then I'll just have to wait till later in the month. He went on again about busy season and needing his truck and more important things to do.It was pretty much at that point that things fell apart and I had enough and told him he was very rude and so much for their customer service. I told him he shouldn't be getting mad at me and blame me because he can't figure out when to deliver my things and that I wasn't going to take that kind of attitude from him. It was pretty much arguing back and forth from then and him telling me to go talk with my husband to decide what to do. At some point he said he'll just have to deliver Sun, and so I kept trying to say if you can come Sun, I'll be there. But he was continuously talking over me and raising his voice, then hung up on me. I immediately text ****** to call me ASAP. She called and I told her what happened. She was very apologetic and said a manager would call me.Someone called me soon after and said they were a manager. I do not recall what she said her name was. She defended the obnoxious dude and said he wasn't being rude and was only trying to schedule delivery. I said I have no idea what he told you, but he was absolutely rude and I proceeded to explain what happened.She was a bit dismissive and responded by telling me it's in my best interest to get my things as soon as possible. I told her I had no problem getting my things. He was the one who initially refused ***, refused Mon afternoon and said **** was too late. She also said **** was late and I wouldn't want my things sitting on the truck that long, and if I didnt pick up soon it would end up being delivered much later. I just thought it was weird that they made it sound as if I did not want to have my things delivered. I told her I have things scheduled at my new job Mon morning and it was not an option. I said he had said towards the end he could do Sun, but was too busy talking over me to listen to me say I could do that. She said hold on, and I'm assuming she was communicating with him because I heard her talking to someone about delivering on Sun. I told her that there would still be an issue with *** because I wasn't planning to get there till the afternoon and I was meeting the landlord at 4pm to pick up the keys, and the guy already told me he can't do afternoon drop offs. She did more talking to whoever it was, relaying the information. She then said it's been settled and they would drop off on Sun. She said they'd probably get there earlier, but it's OK because they know I won't pick up the keys till 4pm and they'll wait for me. She said they would arrive at 6/29 between 8- 10 am to pick up. This was all that was discussed during the phone call.
  6/29 -movers came. I had left SC the day before, but my husband was there.Unfortunately, this contributed to them scamming me. As they kept telling him things as though they were agreed on and convincing him of dubious charges. There were several back-and-forth phone calls that day. After a glance they tried to **** up my cubic footage to 2500 from the 1845 quoted, and I said no way I'm paying that much extra. I called ****** and asked why the estimate is so far off from what they're telling me. She asked if I had gone over my inventory with ********. I asked her who ******** was.  She said she was some sort of quality assurance person who was supposed to go over a final inventory with **** said nobody had ever called me to discuss any final inventory. She apologized and said she would look into it. This is another blatant lie they are telling.Again, this is a company of liars. Nobody ever called me from quality assurance at any point in time. Nobody ever called me to go over a final inventory list.They claim in their response that this is done 3 days before pick up and that someone called me. Well, since they keep call logs, let them check their records to see if anyone called me on 6/25 or 6/26 to discuss this. And nobody ever told me I would be getting a call between 3-6 pm to discuss day and time of pick up. In fact, as noted above when I text ****** on 6/24 to inquire about this, she never responded.
  Then the mover said my massage chair had a bulky fee of $150. I was upset by this and said I was told it didn't have the fee. I text ****** to ask why she told me a fee did not apply, and she said if she had known she would have told me.The mover now said the load was 2200 cf. I asked if he had loaded the truck and that's what he got. He said he hadn't loaded yet. Then he said he can load to 1845 cf and I can decide how to go from there. He didn't do that, but came back and said they loaded everything for an additional $800, and I said fine because I was just tired of them, only to find out $200 was for tape. I also told him that the dish packs listed on the estimate were not needed as I already packed my china myself. He said it would be taken off. They claim in their response that I booked to pack 2 mirrors, but when they came there was only one. Im sorry, but these people are ridiculous. There was only one mirror when they came, because I only have one mirror (on my dresser). It clearly states in the estimate that there were charges for 2 dish packs and a dresser mirror, so what were they confused about? They then claimed that they packed 2 marble tables instead. Im sorry, but I do not own any marble furniture.
  I sent ****** another text telling her about the $200 for tape and I wasn't happy with how the move was going. She never responded. I called General movers and couldn't get a hold of anyone. I got to the customer service voicemail and left a message stating I had several concerns and things weren't right and I'd like to get a call back ASAP. Nobody ever called me back. They told my husband that they would deliver between **** and Fri. I thought that was very interesting.After that manager telling me they would definitely deliver on Sun, and after all the fuss that they made about how they couldn't hold on to my things past Mon, all of a sudden they could deliver Tues - Fri (7/2 - 7/5). Again, this is the problem with this company.
  7/3 -Nobody had been in touch yet to discuss delivery and since the next day was 7/4 and the delivery window was until 7/5, I decided to call that afternoon. I called the same number that the manager had called me from on 6/27 when I had the argument with the obnoxious guy. I said I was inquiring about the delivery date since I was initially told it would be on Sun, but when the movers came,they said Tues Fri, and today is now Wed with a holiday tomorrow and I haven't heard from anyone yet. The lady said there was no way they could have delivered on Sun because they have limits on how far they can drive and can only do 500 miles per day. I said a manager called me and she was the one who confirmed a Sun delivery. I told her I was not requesting next day delivery,but they were the ones who said they could not hold on to my things. The lady said she was the only manager there and had not called me. I said someone definitely called me, but I have no idea what her name was. The lady said she can look it up. She looked it up and said I was called by ********. This clicked in my head and I wondered if it was the same ******** that ****** mentioned to me that was supposed to do the final inventory. I asked why she said she was a manager and said she was misrepresenting herself by claiming to be a manager if she was not. The lady never responded. She said she would try and check on a delivery day. She said a couple of times how tomorrow is July 4th and the guys have to spend time with their families. I said I know and I'm only trying to get an idea of when delivery will be. She was trying to ask someone else, then said someone would call me on Fri to let me know when they would deliver. I asked her about the tape and the $200 cost, and there was no documentation of how much tape was used. She said she would ask him, but I never heard back. I asked about the cf and how they know how much space is actually occupied in the truck as I questioned the actual space occupied. Her response was that the guy is really good and does a good job of packing. Someone later text my husband to say they would deliver on Sat 7/6.
  7/6 -items delivered with some damage and missing parts to a couple of pieces. It was raining that day so I decided not to go out, but my plan had been to look in the truck and verify the cf used.
  7/14 -sent email regarding description of damages/ lost item
  7/16 -sent email with pictures of items in question 
  7/24 -received an email with amount being offered to me for damages. Had questions,main one being how they came to the settlement amount. Since it is 60 cents per lb per item, I inquired what weight they were using and that they should send someone to weigh the items. Received a response ignoring my question and asking something else. I sent a response saying my question wasn't answered and I wanted to know how they made calculations without knowing the weight of the items. About 4 emails were sent from them back-to-back and I didn't see one of them till much later because of how they came in. One response said there was a typo in the amount offered and a different amount was offered to me. I then asked for them to email me a copy of the original estimate as I could not locate the one I had. I then called that manager's number to also request a copy of the estimate and the final contract. I decided to ask her how they get the weights for the items that people are making damage claims on since the person I was emailing refused to answer. She said something along the lines of they look them up. She gave me an example using a 75-inch TV and said she knows the weight of it off head because she's been doing this for a long time. I told her I appreciated it because I had been asking the question and never got a response. She asked me if I had submitted claims and I said I emailed it. She asked if I sent pictures and I said I emailed those as well. I told her my concern was that I asked several times about the weights being used and was never given an answer and wanted to know how they calculated it to make sure it was accurate. She asked me how much was offered and I told her a rough amount since didn't remember in that exact moment, but said another email was sent saying the first one was a typo and sent another amount. She asked how much for the second amount and I said I'd have to pull up the email cos I don't remember. I told her I was concerned about them offering me less than they should since they refused to answer my repeated questions about exactly how they got to that number. She said shes sure they overestimated the amount they gave me and shes sure they offered me more. She said the amount comes from the insurance company, not them.I said I'd like to know how they calculated it. She said: I just told you how we calculate it. I've already explained it to you. I said: you gave me an example using the *** and I appreciate that but I'd like to know how they did mine. They don't know the weight of the items. I asked again and it seemed to irritate her because she said: I can't help you, because I've already told you how we calculate it and you don't want to listen. I explained to her that I appreciate the explanation, but what I'm asking is specifically what weight did they assign to my items. I'd like to see the breakdown of each item's exact weight and how they got to the total. She was already talking over me at this point. She said: so, I now need to calculate this? I said I'm not asking you to calculate it yourself, I'm saying whoever is doing the calculation should be able to provide the information. She said, I'll do a manual calculation. Fine. You need me to do it, I'll do it myself. I said thats not what I was saying, but I can look for the manufacturer's information to look up the weight so you can use that. I said I sent pictures of the specific area of damage, but I can send more pictures if that will help you see the entire item. She said: fine, send the pictures. I'll calculate it and make sure you get all the money you deserve (not said in a nice way).She gave me her email address and was snide as I repeated it to make sure I had it written it correctly. After I got off the phone I started gathering the pictures, then decided not to bother with her because of her attitude towards the end of the call. The issue is not so much about the amount being offered,but the lack of transparency and refusal to show how they got to the amount. The lack of transparency along with all the other lies just makes it look dishonest altogether. They seem to have a hard time grasping that. Why cant they just give an exact breakdown of how they go to the amount? If what theyre doing is legit, this should not be hard.   
  7/26 -I sent one last email to ask for a refund of the dish packs that were never used, to question the cost of tape with no accounting of how much tape was used, and to ask once again for the exact weight that was used to calculate the settlement. The response I received was they used 48 rolls of tape, but only charged me for 40 (I still don't believe it), they packed up 2 marble table tops so this canceled out the dish packs, and they asked me for pictures of my chair, but I never sent them.
  Let me just say, I don't own any furniture with marble, and only had 3 tables in my home (dining,coffee, small kitchen tables) none of which have marble. They're all wood. So I have no idea what marble table they're talking about. As far as the pictures,they did not request them from me. That was my suggestion along with sending the manufacturers info so they could have the dimensions they need since I did not trust anything they were doing and it felt very shady on their part. They want to act as if I had not sent pictures initially or as if they needed the additional pictures to make a settlement. How come they did not ask for additional pictures previously before sending a settlement amount? How come they did not ask why I had not sent the manufacturers info that I said I would look for?
  I still stand on what I said. This is a company of scammers operating via deceit, bait and switch, lies and lack of transparency. By their behavior this is clearly not a new thing for them. For everyone out there, BEWARE!. Do not conduct any business with this company.
  

  Business Response

  Date: 07/29/2024

  This customer was rude to Dispatch for confirmation of pick up when he tried to confirm date and time she was yelling at dispatch and calling him names and cursing . even the sales manager and estimator had to get involved just confirm  pick up  and she  has not stopped since! You cannot satisfy this customer.  At this point I advise customer to have your lawyer contact us only!  we will not subject any more of our employees to her abuse 

  Customer Answer

  Date: 08/01/2024

   
  Complaint: 22052147
  
  I am rejecting this response the business clearly has no defense for their actions. 

  In my last response I gave a detailed outline of what occurred. You can see from their response they are at fault and cannot back up their claims or deny what I said. They can be rude to customers, but cannot take it when customers give it back to them.

  Once again, I advise everyone to stay clear of this business. DO NOT DO ANY BUSINESS WITH THEM! Their business is run on deceit, lies and scams and they will take advantage of you any way they can.

  I also advise everyone to use a call recording app when dealing with businesses, this way you have proof when they try to deny or act as if things never happened. However, please be aware of your state laws regarding recording phone calls.

  Once again, everyone out there, please, please, please, do not hire this company for anything. Do not utilize their services for anything. They scam, lie, cheat, and get away with it, and have no conscience or remorse because there have been no consequences for their actions. 

  I am glad to be done with them. I don't have to take them to court because they will definitely end up there in the near future due to their behavior. And I'm sure they've been sued many times already.

• Initial Complaint

  Date:07/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1-1-24 we hired General Movers to relocate our household items to MI At the time of the sale of our house, we had no moving date at that time. We sold our home now to close July 8th 2024. We contacted General Movers and was told by **************/R. That no worries Movers will be set for July 6-7th.. today we were notified that's for next year. Then if we can move on 7-9 or 10th. They could get a truck to us. We told them we have to leave on the 8th after closing. But we would see what we can do. She said if you can't we'll return your refund considering it was there fault. After talking to our realtor ,we were told no by the buyers. When we called General Movers back they said they can't return our refund because supposedly we gave them the wrong year. That was there mistake and we shouldn't have to pay for that.

  Business Response

  Date: 07/05/2024

  customers were originally booked i for april 2nd for pick up we received a call on march 29th that they needed to cancel per contract you must cancel 7 business days prior to your first available day of pick up which would only be 3 days in their case. instead of canceling her file and her loosing her deposit  We put her on booked on hold which means she has up to a year to use her deposit towards any move on the eastern boarder.  customer wanted pick up on july 5th and we were unable to do a pick up until july 8th or 9th customer could not be picked up on those dates she had to be out by the 5th.  We do apologize that we could not accommodate those dates as for the holiday and this being peak season .  customer still can use her deposit on any future dates if she wishes too 

  Customer Answer

  Date: 07/05/2024

   
  Complaint: 21940761
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** & *************************

  Business Response

  Date: 07/05/2024

  customer did not mention that they cancelled their move on march 29th and instead of her loosing her deposit because she cancelled her move less than 7 business days prior to pick up date we put it on hold so she could use it with in a year as i said before she can still use her deposit towards a future move  please see a copy of the contract that she signed i also have emails i can provide to you and the signed booked on hold document that states this

   CANCELLATION POLICY-ONCE RESERVATIONS HAVE BEEN MADE WITH General Movers LLC, DEPOSITS ARE REFUNDABLE IF IN WRITING AND MORE THAN SEVEN BUSINESS DAYS PRIOR TO FIRST SCHEDULED PICK UP DATE. TO FINALIZE THE REQUEST YOU NEED TO CONTACT OUR CANCELLATION MANAGER. 
  I agree to pay the total charges for moving services to be provided by General Movers LLC(the "Company"). I understand that my deposit/fee represents only a portion of my total estimated service charges. For scheduling and routing purposes my deposit/fee is not refundable, unless I notify the Company at **************  of my intent to cancel the estimate, change my pick up date, or place the move on hold, at least 7 business days (Saturday, Sundays and Holidays not included) prior to the pack or load date (whichever comes first) listed above. I understand that if I cancel my move less than7 days prior to the scheduled pack or load date and the truck has not arrived at the pick-up location than I am only entitled to receive a credit of my deposit for future interstate moving services to be used by the cardholder within a 12 month period from the date of cancellation. If I cancel my move less than 2 days prior to the scheduled pick-up or load date and the truck has arrived to attempt services then I am not entitled to a refund or a credit of my deposit/fee. All credit card refunds will be processed on my next billing statement.

  Customer Answer

  Date: 07/05/2024

   
  Complaint: 21940761
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** & **********************; The problem is when we called ****** to tell her we sold our home and needed movers by July 6 or 7th 2024 . she told us we got you no worries, she repeated the dates and was excited for us. we call 2 weeks prior to give her our dates. she must of typed in the wrong year. but who would ever get a moving company a year in advance? they even told us it was there mistake and we could get our refund if we could not stay until the 9 or 10th. of July. which we tried but the new owners want to stay in the house the day of closing. there was no mix up with the date or year on our part and they know that. they told us several times that this was there mistake.        ***** and ************************* ..... PS when we talked to ****** the day they changed things up about the refund she told us let me see what she could do to get out refund back. 

• Initial Complaint

  Date:06/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally lodge a complaint regarding our recent move with General Movers (US DOT: *******) on May 10, 2024. Initially, we were quoted $9,278, but we ended up paying $15,240 despite not using their storage services or requiring furniture assembly.Underestimated Initial Quote: The cubic ft for our move was grossly underestimated, leading to a huge price increase once the truck was loaded. We were informed that the cost would rise once our belongings were in the truck. If we did not want to pay the increased amount, they would charge an hourly rate to remove items and return them to our house.A practice of low initial quotes followed by high increases mirrors many online complaints.Poor Communication: While we received many calls to secure the sale, there was a severe lack of follow-up and support after the contract was signed. Inadequate Service: The truck provided was insufficient for our belongings, forcing us to leave several items behind. Additionally, our mattress was exposed to the elements.Company Response: General Movers informed us that they would not adjust the cost, claiming the price difference was our fault. They have not responded to subsequent emails requesting a discount or a split of the cost difference.BBB Profile: General Movers is not accredited by the BBB. They have had 15 complaints closed in the last three years, with 7 in the past 12 months? (BBB)Common Complaints: significant cost increases, poor communication, and damage to items without adequate compensation? (BBB)Company Values: The values on General Movers' website claim exceptional customer service and transparent pricing, which we found to be untrue.We believe General Movers' practices are deceptive and their customer service inadequate. We request the BBB's intervention to obtain a fair resolution. Specifically, we seek an adjustment or credit for the additional expenses and inconvenience incurred.

  Business Response

  Date: 06/11/2024

  We Truly tried our best to help this customer and get her price down .  When she originally spoke wit her estimator and they did a inventory she was Estimated at 2257 cft worth of space in our truck. which included 192 pieces and 63 pieces that she said will not go on that truck.  Customer called back in and had estimator take off items that she did not want to take which brought her estimated cft down to 2093 and only 185  pieces in total that she wanted moved.  when we arrived customer had not finished packing at all.  there was alot to still be packed and  they will be charged for the extra space  they would take up on the truck.  They were overwhelmed . Her husband even told the head ******* on the day of the move that he didn't realize how much stuff he had and that he did need to downsize.. We cannot take loose items on the truck they must be packed into boxes and we told customer if those items need to go on the truck that they need to be in a box and there would be a charge for packing.  My ******* saw how overwhelmed they were and only charged them for the labor to pack her boxes which is a 1/3 of the cost we would normally charge.  Once we were finished packing everything customer ended up with 317 pieces not 185 pieces . they went from 2093 cft to an additional; 1200 cft ! on top of that.  They told my ******* to load everything because they needed to be out of the house they had no choice , which is what my ******* did ! Then after it was loaded onto the truck properly they wanted us to take items off  to lower their cost . which we could have done that but we informed them they would be charged for the extra labor .and they did not want to pay the extra labor cost to do that . We Truly tried our best to help this customer and get her price down but at the end of the day it is totally up to our customers discretion on how much we load .  

• Initial Complaint

  Date:05/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told that Id be paying 3100 for moving from ************ to ***********. I was told it would take 3 days to get everything to CT. I needed my items to be picked up- Tuesday 5/14 they agreed and told me I would receive my items on - Friday 5/17. They assured me.When movers arrived on Wednesday, 5/15 to pick up, I was told theres absolutely no way that theyll be able to get my items to me on Friday and that I might receive it on Monday or Tuesday. They also arrived in a truck where they restricted the space to a very small amount and proceeded to charge me an additional $700 for the space that I used in the truck. When I called to complain about this I was told that everything is written in the contract and that I was already told it would take 7 to 13 days and that they make multiple stops on the way to my destination. I wouldn't proceed knowing that. I tried to contact them and I was told to call back the first person that I initially spoke to and take it up with them.I was also told that Ill be contacted prior to the movers arriving for both pick up and drop off. The movers arrived on Sunday 5/19, out of the blue without calling me and letting me know that they were arriving. The movers then charged another $300 because there are stairs in the building or because they had to use an elevator. I was already charged an elevator fee. They also delivered two of my dressers destroyed. One of them completely unable to be used. They have an insurance policy that apparently doesnt even cover my broken items. I need some kind of compensation for this nonsense that *** had to deal with. I am out of a lot of money right now and it is a completely unfair situation not only did they add on $1000 worth of fees. They also broke my property and refuse to compensate me in anyway, plus I had to miss a week of work because of the false information they gave me. They knew from the start that they couldn't deliver in 3 days and took my money and assure doe any way.

  Business Response

  Date: 06/01/2024

  *************** was contracted for pick up dates of  may 14th or 15th. We like all carriers have a two day pick up window .  What this means it could be one of the two days which is stated on her contract. *************** was a last minute booking she Booked with us on may 11th and at time of booking her estimator had to get permission to book her for the 14th or 15th to make sure we had availability she did prefer the 14th and we could not guarantee the 14th of a one day pick up. ******************** it would no later than the 15th for pickup and she signed the contract agreeing to that two day window.  She was picked up on the 15 h and delivered 4 days later . We picked her up in ******* and delivered to *********** which is 1074 miles per regulations we can only drive 500 miles a day that is a min of 3days.  All carrier have delivery spreads which for *************** is up to 10 business days.  *************** was delivered with in her spread.. Her piece of furniture that was damaged is not real wood it is pressed wood and insurance companies will never insure pressed wood which is also stated on her contract.  We still tried to push through insurance but ws rejected. I can provide a picture on that piece of furniture if you would like 

  Exemptions to carrier liability:
  I, the shipper, am tendering furniture constructed from pressboard, particleboard, and/or engineered wood furniture as a part of my move. I understand that any claim for damage to pressboard, particleboard, and or engineered wood furniture will be denied due to the inherent susceptibility to damage..

   

  Customer Answer

  Date: 06/01/2024

   
  Complaint: 21787733
  
  I am rejecting this response because: I lost a lot of money because of this service and i need some form of compensation. 
  
  Sincerely,
  
  *************************

  Business Response

  Date: 06/01/2024

  Ms ***********;

  I understand you would like compensation for your chest of draws and knowing it is pressed wood we did try to push through to insurance and was rejected .  Are you saying it is not pressed wood or engineered wood? The pictures you provided states otherwise

  Customer Answer

  Date: 06/01/2024

   
  Complaint: 21787733
  
  I am rejecting this response because:

  What are you guys offering me for destroying my items? Regardless of the material that it is, it is destroyed now. And it was destroyed while in your company possession. What is my compensation for my destroyed items that I can no longer use? That is what you should be offering me. 
  

  You guys charged me an additional thousand dollars over what I was quoted, and my items are now destroyed. I need some form of compensation for your company carelessly and negligently handling my items. I paid you guys to move my household goods not to destroy them.

   

   

  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:02/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, We would like a file a complaint against this company, General Movers, and seek some compensation, based on our summary below:We were originally quoted for our move of a 4 bedroom, 2.5 bathroom (***** sqft) home along with a shed, at 943 cu. ft. for $4,573.55 Upon General Movers arrival for loading on 11/7/23, their team loaded the truck (loosely), which they claimed it has now exceeded an extra 622 cu ft., thus, adding an extra $3,016.70 along with some extra chargers on delivery.oWe contacted General Movers after this news to understand why this massive jump in price and they claimed that they will investigate the upcharge and get back to us. We have not heard from them and upon delivery, they stood by their upcharge and demanded that we pay in full, otherwise they wouldnt unload the truck. We reluctantly paid the additional amount and after everything was unloaded, we discovered damages to a lot of our items. We shared this information with them to which they said to just collect all the damaged items into a list and that theyre insurance will cover all the damages. We waited to hear back and when we did, they said that theres nothing that they can do and offered a fraction of what we were seeking for damages. We have email communications and photos that we can provide, however, the file size was too large to attach to this form. We can send a ZIP file containing our documentations via email but we'll need to know what email address to send to if this will help our case. Thank you,***

  Business Response

  Date: 02/07/2024

  the cft of this job did go up from the original estimate that is correct. furniture pieces that could be disassembled without being damaged was disassembled correctly and loaded with protective pads. the pieces that were not disassembled was due to the fact that furniture piece may have been damaged in doing so. resulting in extra space taken on the truck. the dinning table is a solid piece and the scratches on the table were sent to the insurance company along with the scratch on the wood chair ********************* which had a tare in it and the white cabinet which had the top corner piece damage the only other piece in consideration would be the vanity .  I did take a look at the pictures provided of how the truck was loaded and they did load the truck correctly.  if we loaded loosely there would have been a lot of breakage to the furniture and the cft was verified .. the  insurance customer has is 60 cents per lb per article the wood furniture pieces have scratches which can be fixed with wood stain per insurance response they offered ****** originally and we added an additional ***** mainly for the tear on *********************. Please feel free to contact me directly and I can see what else i can do for you 

  *********** xt 700 

  Customer Answer

  Date: 02/16/2024

   
  Complaint: 21257491
  
  I am rejecting this response because: I would like the business to provide us the name of the insurance company they have filed their insurance claim with and what that claim number was?  Or the written statement from their insurance company where it states: "...insurance response they offered 150.00.".

   

  
  Sincerely,
  
  *****************

  Business Response

  Date: 02/16/2024

  your customer claims number is your job number and I understand you would like to speak with out insurance company but that is not how it works. You are requesting full value replacement at new and you did not purchase full value protection.  you have basic liability coverage of 60 cents per lb per article .  if you would you can contact me directly and I can revisit this claim just know it does not qualify for full value replacement on scratches if in fact you did purchase full value please contact me directly *****************

  Customer Answer

  Date: 02/22/2024

   
  Complaint: 21257491
  
  I am rejecting this response because:  in the attached email, they said that they were going to file our damages through their insurance, however, I don't believe that they did. 
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:01/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm disappointed with General Movers LLC. I used them to move from ************** To ********** in August 2023. Initially, they gave a quote, but upon delivery, they added a $200 charge, claiming a miscalculation. They also demanded an extra $800 (that we refused to pay) to shuttle our things from another location, although our location is easily accessible being that we share a parking lot with a shopping center that frequents trucks multiple times a day. After negotiating, they reluctantly gave a $150 discount. Our belongings arrived damaged! My 60" TV, which we boxed as per their rules was completely shattered & our brand new washer dryer set arrived with a huge dent in the side. The compensation offered for damages was insultingly low at $225. The manager, ********** and customer service **** ********* lacked empathy and professionalism. I'm unsatisfied with their practices and plan to share my experience with the Better Business Bureau and potential customers.

  Business Response

  Date: 01/12/2024

  We provided services to customer with free storage and redelivery .  the customers only extra charge was at delivery because they could not fit the truck into the area for delivery .  the driver explained to the customer what needed to happen as per contract if they cannot fit into the area they would have to get a shuttle which the driver pays for and has to unload the semi and reload the shuttle and then unload and reassemble furniture this is a labor charge that goes directly to the driver .  The last thing he wants to do is rent a shuttle because of the added labor in doing so if he could have safely been able to get in to residence he would have.  customer and driver discussed the situation and agreed upon a price . per contract it states shuttle fee if needed would be **** a cft customer had 798 cft and driver only charged a portion of that.  

  customer was offered ****** for damage to the washing machine and the tv .  As per contract if customer packs their own tv the insurance company will not pay for damages unless we professionally pack and show insurance company that we did charge for packing of tv.  We did not pack customers TV  so inf act customer was offered the 225 for the washer .  General Movers has worked with this customer above what was contracted .

   

• Initial Complaint

  Date:09/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The amount of damage is too difficult to describe in full. Furniture damaged. Armoire door torn in half. Table saw foot ripped off now uneven. Second table handle torn off. Stationary bike piece missing. Dishes, artifacts smashed. The coffee table gouged and scratched .Apparently someone was trying to take the middle out of the coffee table off with a tool. It is part of the table and does not come off. End tables corners smashed off. Casters missing or damaged on a suitcase and office chair.Patio furniture taped when attempting to remove took the paint off the patio furniture.All hardware is missing. When attempting to put furniture back together, the worker from the moving company was taping the foot board to the bed. No hardware.A metal rod in the dining room hutch was severed off. This was what held the glass shelf. A statue of a golfer made of bronze was severed in half. A buddha oil holder, smashed. Christmas decorations smashed. A crystal **** from Salem pitted as though it was rolled on a rough service. Apparently no respect for any religious items. Items from ****** and other countries smashed. A new custom rug torn. It looks like it was cut with a knife. Too much damage to describe.This company took approximately 11 days to deliver the furniture from ************ to **************. I had to keep calling them to find out where the furniture was. We had to stay in hotels and finally moved into the house and slept on the floor. Since my fiance' and I are in our 70's this was no easy feat. I reported the damage to the company and they offered us 250.00$ for the damage stating 60c per pound. Although they never weighed anything. Not sure how they arrived at the figure. The owner said he would go up to $400.00. This company apparently loads and unloads your furniture and boxes multiple times. Apparently they drove through ************** to Georgia but couldn't deliver the furniture. Also what they quote you will not be what they charge.

  Business Response

  Date: 09/22/2023

  customer was picked up dec of 2022 complaint came in January of 2023 .  Customer packed all of her own boxes which the insurance company will not pay on due to packed properly.  insurance company offered 60 cents pr lb per article of furniture damaged of ****** We then went to the owner and we officially offered ****** she said she would let us know whether she accepts or she will take us to court .  We have not heard from her since may 2023 .  We can only offer what is stated in the contract of 60 cents per lb and we offered above that amount please contact us immediately if you would like to revisit 

  Customer Answer

  Date: 09/22/2023

   
  Complaint: 20641342
  
  I am rejecting this response because: The damage that occurred was loaded by General Movers . An armoire of solid wood ,door torn in half, an exercise bike ,which I paid extra for as a bulky item pieces missing.( extra ******) Office chair caster wheel missing. Suitcase wheel smashed. Table leg broken off. Dining room hutch metal rod completely broken off that held a glass shelf. Scratches and damage to coffee table and end tables. Four end tables damaged and a solid oak table made from a solid log piece gouged off. Table saw missing pieces and broken handle .Unable to level the table. Saw horses pieces missing. Most of the  hardware missing. The mover attempted to tape the foot board of a bed to the frame because he had no hardware. Roll top desk damaged. Two TVs not working that were packed in TV boxes. Nothing was assembled when they left. None of the items above and many more were packed by us. Every box that was packed perfectly had items broken and smashed. Including a wooden duck that had its head torn off. How it was packed had nothing to do with their negligence in handling all of the items moved to **************. It took them more than 10 days to deliver the furniture per contract ( 10 days ). We were sleeping on the floor in the house. I begged them to find my furniture. How many times did they load an unload the furniture and boxes. They were responsible for every item which they moved. This is clear negligence in the handling of all our precious items. Dishes, religious artifacts. Everything that was packed and checked by them and was taped again by them. Including items that did not need to be put in boxes. This increased the square footage increasing the cost. They offered us ****** which is an insult and clearly an attempt to disregard their incompetence . Why do they destroy everything they move and dismiss it .

   

  
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 09/22/2023

  Once again we have submitted claim to insurance and they are only allowing ****** we override the offer at ****** customer said she would get back to us and let us know if she accepts or she will take us to court.  ****** is the most we can. Offer which is above what the insurance has offered per contract

  Customer Answer

  Date: 09/23/2023

   
  Complaint: 20641342
  
  I am rejecting this response because: This was too much damage to be incidental. Everything of my most precious items was damaged or destroyed. We trusted you to get everything to ************** safely.

  The contract was was for an incidental issue not everything you moved! That is pure malice .   It appears your company is noted for this as I see many other complaints for the same thing.

  This is pure negligence to destroy everything you moved. your offer is an insult and indicative of your dishonesty. It never should have taken more than 10 days to get to our house. How many times did you load and unload everything on the truck 

  60 cents a pound ******. You never weighed anything that is your standing offer regardless of weight. That load is ****s of pounds . Once again indicative of a scam!

  You went through ************** to Georgia Why?
  Sincerely,
  
  *****************************

  Customer Answer

  Date: 09/27/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID .********, , and find that Mediation is necessary.

  Regards,

  *****************************

  Business Response

  Date: 09/28/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID .********, , and find that Mediation is necessary.

  Regards,

  *****************************