ComplaintsforLong Distance Moving & Storage
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/09/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We used this moving company to move from **********, ** to *************, **. **** (I think owner) and ***** (Office Manager?) were both contacts of ours during the process. Once our belongings got to ** the amount of damage was INSANE. Broken furniture, TV, big green egg, torn box springs, broken lamps, boxes completely destroyed - totaling almost $5000. They asked us for an itemized list with pictures, which we provided. And then NO WORD BACK. Won't answer calls - don't know anyone email address or last name. Finally 3 months later get an email from a "gmail" account yesterday from an "****************" (no one will provide last names or a company email / direct phone) saying our claim is denied because we packed it all ourselves and who knows if it was damaged before. We backed our boxes (which they mangled and destroyed) but they packed our furniture, TV, Big Green *** and Lamps that were all destroyed. We have had to replace / fix / toss many items. Further we got a box of someone else's and one of our boxes was missing - and no one cares! Need resolution.Initial Complaint
01/24/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Long Distance Moving & Storage completely damaged my household goods/stuff including furniture.They also charged me extra fees not included, discussed, agreed upon, or disclosed in the Agreement.They delayed in picking up my stuff and in delivering the same. They took way longer than the agreed number of days, causing me a lot of inconveniences and unnecessary costs. I called and emailed them numerous times but all they did was give me runarounds. They finally decided never to answer my calls or emails.I have hired a legal firm to pursue the claims for my damaged stuff. My attorney has made several attempts to contact them but they have never responded to his letters.This moving company has caused delay in this case because they have deliberately refused to respond or communicate.They know that they are at fault; detailed letters, claim forms, and pictures of the damaged goods were submitted to them but they have decided to ignore all my communications.I need your intervention in this matter because they have refused to respond to my attorney.No other consumer needs to do business with this company, they need to be made responsible for their negligence and also be made to stop the moving business, immediately, because of the way they operate and treat innocent and vulnerable consumers!! Please help, thank you!
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.