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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/02/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Refund on purchases not receivedBusiness response
03/14/2024
Based on our documentation, the customer obtained multiple refunds exceeding $30 in June 2023, which marked the final month of activity on his account.Customer response
03/14/2024
Complaint: 21238394
I am rejecting this response because:This DOESNT show the actual refund to my account, as for the invoices CANNOT view it (wouldnt open). This sounds let another excuse to prolong this issue. It shouldnt take this long.
Sincerely,
*******************************Business response
04/26/2024
To better assist with this inquiry, we kindly request the user's email address, the relevant receipt number, and any LOT ID's that could be involved in this matter.Initial Complaint
01/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a refrigerator from Deal Badger last week. The item was listed as open box. No defects were listed. I paid more than $800 for the item. I then paid a moving and installation crew another $480 to move the refrigerator into my home. I plugged in the refrigerator and left it to cool overnight. It didn't cool, but would turn on. I thought it may be a problem with not turning it on properly. I eventually called a refrigerator repair person who told me that the refrigerator is leaking refrigerant. I believe Deal Badger knew 100% that they were selling a broken item, but did not disclose it to me. My refrigerator repair man is telling me that the refrigerator can't even be fixed! This is absolutely insane and unethical. I will be spreading the word everywhere I can. I want another working refrigerator or my money back! Preferably my money back and no further dealings with this company!Business response
01/17/2024
Hello,
Thank you for reaching out through our BBB website. Can you please email all of this information to ******************************* and our ************* team will look into it?
Thank you.
Customer response
01/19/2024
Complaint: 21136406
I am rejecting this response because I received an email letting me know that the refrigerator I purchased was incorrectly labeled as an open box when it should have been labeled as a scratch and dent item. I didnt receive this information until Wednesday January 17th. The scratch and dent warranty from Deal Badger states that items can be returned within 14 days for a full refund with no questions asked. The 14 days is from the date purchased. This is completely unacceptable as I did not have this information on the day I realized the item was a lemon.Further, I had a representative from GE appliances come to my daycare center to look at the refrigerator. They confirmed that the item could not be repaired as it had a cut line that was leaking refrigerant. There is no way Deal Badger did not know this when agreeing to sale the item. You all have a duty to test items if you are selling to the public. Because of your negligence I am out nearly $1500. In addition to the purchase price of more than $830 I paid $160 twice to have the item moved and another $340 to have the item serviced. This is unacceptable and I do plan to seek compensatory action to recover all funds paid. I would like a full refund plus damages or a new working refrigerator equal to the total damages due to Deal Badger negligence.
Sincerely,
*****************************
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Contact Information
6563 Warren Dr
Norcross, GA 30093-1116
Business hours
Today,Closed
MMonday | Closed |
---|---|
TTuesday | 12:00 PM - 6:00 PM |
WWednesday | 12:00 PM - 6:00 PM |
ThThursday | 12:00 PM - 6:00 PM |
FFriday | 12:00 PM - 6:00 PM |
SaSaturday | 9:00 AM - 12:00 PM |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.