Business ProfileforBlk Pod Collective LLC

I subscribed for a membership in February 2023 on this website because it was advertised as a community to help black podcasters. I never received any community updates so I reached out via their online contact form to request that they cancel my membership. Please note that there is absolutely no way to cancel your membership, delete your account or remove your payment information from their website. I never received a response back when I reached out in May. I reached out again a few weeks later in June via the same contact form to request that my membership be cancelled. I received a response asking to confirm the name of my podcast. I responded back and never heard anything back. I then reached out again a few weeks after that and still no response. This company is still charging me a monthly fee of $20 for a membership that I do NOT want. Since all of my attempts for contact have been unsuccessful, I called my bank on June 28 to dispute the $20 membership fees for ***** My bank submitted my dispute, cancelled my debit card, and sent me a new card. After I received my new card, I got an email on July 9th that Blk Pod Collective was unsuccessful in collecting a monthly payment for July - which was expected given that I had a new card. Then on July 18, I received another email from Blk Pod Collective with a receipt stating that my payment was successfully processed. I went online to see that this website now had access to my new card number. I'm not sure how this happened but this should be illegal especially given the fact that this company does not have a privacy policy on their website which is required by law. I am requesting a refund from May-July 2023 (total $60). I am also requesting that ALL of my information be deleted from their website immediately. I finally found their email address online and I emailed them directly on July 20 to request a refund and for my information to be removed for their site. I still have not received a response.