ComplaintsforHope Writers
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/02/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I lost my daughters to suicide a few years ago. I was looking at writing a book and was looking at publishing agency. Hope writer came up in a search. They charged me >$400 and put me on auto renewal which I did not know they were going to do. They charged me again >$400 and will not refund my money even though I am not using their servicesBusiness response
06/07/2022
Thank you for bringing this to the attention of our team. First and foremost, may we express our deepest sympathy to you and your family as you endure the loss of your daughter.
We would like to take a moment to bring clarity to this situation and address your concerns:
Our annual membership option is an auto-renewing subscription, in which all members agree to the terms and conditions at the time of checkout. Before the first anniversary of each annual subscription, our team sends two renewal notices, via email, reminding each member of their upcoming charge. However, it seems this communication was not sent to you and for that we apologize.
Our leadership team has reviewed the circumstances of your request and has decided to make an exception to the policy by offering you a full refund in the amount of $479.00.
We hope to reassure you that we take seriously the trust you have placed in us in both your writing goals and finances.
Thank you for allowing us to be a part of your writing journey, if only for a little while. Should you have any further questions, please contact our support team at **********************************.
Wishing you and your family the very best.
Kindly,
The hope*writers team
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.