ComplaintsforSouthland Airstream & RV - Atlanta
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Complaint Details
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Initial Complaint
11/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
- Dropped off trailer in April for agreed upon take home price of $60,000. - Renegotiated take home price to $55,000 In Sept. - Attempted to pick up trailer in the same condition it was dropped of in in early Oct. Still waiting on repairs with an unresponsive staff.- This business has stolen and abused my property, and is operating with highly questionable sales practices that disadvantages both consignment sellers and buys. - There is too much that has gone wrong to fit into this space. More explanation is provided in the narrative attached because there is a lot of nuance. Not everyone I've dealt with has been exploitive but the company culture as a whole is very shady.Business response
11/22/2022
Dear *******************,
We are sorry that you did not have a pleasant experience selling your consigned unit with us. We do strive to take care of every customer that comes in. We also tried to help when you had your father call us. We understand that this has not worked well and I received an update that you were coming to pick up your unit next week.
We wish you success in selling your. We take every complaint very seriously and work with each department involved to make sure we learn from every situation to be better the next time.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.