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Find a Location

Ackerman Security Systems has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforAckerman Security Systems

    Smoke Alarm Systems
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.48/5stars

    Average of 25 Customer Reviews

    Customer Complaints

    98 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Products & Services

    Home Security Camera, Home Security Systems, Security Monitoring, Home Automation, Business Security, Business Monitoring, Video Surveillance

    Business Details

    Headquarters
    157 Technology Pkwy Ste 650, Peachtree Corners, GA 30092-2986
    BBB File Opened:
    10/9/1998
    Years in Business:
    56
    Business Started:
    10/25/1967
    Business Incorporated:
    10/25/1967
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • Ackerman Security
    Hours of Operation

    Primary

    M:
    8:00 AM - 8:00 PM
    T:
    8:00 AM - 8:00 PM
    W:
    8:00 AM - 8:00 PM
    Th:
    8:00 AM - 8:00 PM
    F:
    8:00 AM - 8:00 PM
    Sa:
    Closed
    Su:
    Closed
    Business Management
    • Mr. Nick Thomas, COO
    • Mr. Tyson Searle, CEO
    Contact Information

    Principal

    • Mr. Nick Thomas, COO

    Customer Contact

    • Mr. Nick Thomas, COO
    • Mr. Tyson Searle, CEO
    Additional Contact Information

    Fax Numbers

    • (866) 517-5569
      Primary Fax
    • (866) 246-1797
      Other Fax

    Email Addresses

    Customer Complaints

    98 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/18/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    Im another Ackerman customer (20+ years) whose account was purchased by ADT. After a recent bad storm event my security system continued to give off false alarms at various zones. I contacted ADT to schedule a service appointment only to be advised they do not service the Ackerman panel and I would have to upgrade to an ADT panel going forward. They also noted in their system the brand panel was Napco and its not, its Aulua. In speaking with the sales person, S.A. To install two panels would cost me roughly $700 and my monthly monitoring fee would increase to $50. While I scheduled an appointment to have an installer appointment I have not agreed nor signed the contract. After reading similar complaints with BBB, I stand with the 120k Ackerman customers who are facing the same challenges with ADT. On today, 6/18/23, I contacted ADT to cancel the appointment and to advise I will not proceed with the change, I could not contact anyone. Apparently, the sales rep ******** my account listing it as a new account blocking me from contacting anyone but the sales department, which is closed. What if I had an emergency?

    Customer Reviews

    25 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Nekolle J

    1 star

    06/28/2024

    This has to be the WORST company Ive ever seen. I signed up for service and when both of my appointments were a no showdue to mishaps on their end, I shouldve took this as a sign to run. Instead, I decided to move forward with new service anyway. Its has been h*** ever since. A new technician that just started the week of install came by to install my service. The system wasnt installed correctly and Ive repeatedly have requested for someone to come out and remove equipment in order for the new company I researched to install. Almost a month later, the equipment is still at my house. Their equipment was removed from around my doors and where the glass break was installed. The equipment left holes around the border of my doors and my wall where the glass break was installed. I paid for someone to come out and repair/paint the areas that were damaged. I reached out to share my concerns and just to inquire if I could be reimbursed $130. I emailed over the receipt reflecting the amount that I paid. I decided to reach out since no one never follow back up. I was told since I had another company to remove my contract was voided. Are you kidding me?? The equipment has been sitting at my house for almost a month now. How ridiculous does this sound. THIS HAS BEEN THE WORST EXPERIENCE EVER. I WILL be seeking legal advice for damages and compensation ye h*** Ive been taken through. I have since tossed all of Ackermans cameras and sensors.

    Local BBB

    BBB Atlanta & NE Georgia

    BBB Reports On

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