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Business Profile

VoIP Phones

American Customer Service (ACS)

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in VoIP Phones.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/23/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Started working for them, but after 3 days of training i quit. So much computer, web sites, etc. I was told the pay was $11.50 and hour. Not a lot but it was work from home. Save wear and tear on car, gas, etc.I got my pay for the 3 days and it was listed as $7.25 an hour. Was not told this or was it in if the paperwork that I read. What can be done?

  • Initial Complaint

    Date:02/13/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ACS is the insurance carrier for our order placed through OFFICE DEPOT. We purchased a shredder online via Office Depot; opting into their warranty program offered through ACS. Once the shredder became inoperable, we filed our claim with ACS. The claim was filed November 20, 2023. ******* advised us the new order was placed and we should receive our replacement in 7-10 days. After waiting for ONE MONTH, we reached out to them again and was advised the shredder had been backordered and not shipped after all. THREE MONTHS later, we still have NO REPLACEMENT and cannot get a call back from the company regarding the situation.

  • Initial Complaint

    Date:01/17/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Defective Heater TQH06 ********* HEATER Burned up the plug and my 10 gage $200.00 extension cord and could have set fire to my home.

  • Initial Complaint

    Date:10/17/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Refund for 2 defective recliners I received from Grand Patio and a call tag to pick up the chairs I have been storing on my patio for over a week. The number on the website is **************. After I was having an issue with my products did i find out the email address and physical address is in *****, The website is very misleading. It leads you to believe that it's a collaboration of small businesses in the US.1-800acs is acting on the company's behalf so they should be able to help me with my issue. i have only been getting the run around. Below is the seller's info:Seller info Grand Patio Invoice ID *****************

  • Initial Complaint

    Date:06/19/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 12th, 2023, a ***** delivery driver left a very heavy package at my front door. The package was addressed to me so I had someone help me drag it just inside the door since I could not lift it. Inside, I found the bottom part of what appears to be a medical lift chair. This is not something I was expecting, and it is of no use to me whatsoever.We rolled it back inside the box as best we could, where it now remains, occupying a large span of floor-space in the middle of the living room. I am not able to re-package this or transport it anywhere due to my back/spine/nephropathy issues.I need this package and it's contents removed from my rental property immediately and at no cost or inconvenience to me.

  • Initial Complaint

    Date:04/28/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I requested a part that was under warranty for a log splinter I purchased. I was told by their representative that the part would be shipped on 2/28/2023. Not only have I not received it, but they will not respond to any of my emails and their telephone number is out of service. Please see the last email I received from ACS.

  • Initial Complaint

    Date:08/31/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Newport Steel Cushioned Stationary Rocker from ********* The box came looking like it had been through a war - I opened the box and one of the bags that contain parts to assemble the furniture was ripped and its contents loose in the box - and one of them was missing. Unfortunately it is a critical part for the stability and safety of the chair. I assembled one and called today as directed by the directions, and gave them the stock #BHS136157386006 and the part that I was missing (iron sheet) and I was told that the part is out of order and there in no information on when it will be available. The chair is now totally unusable - the customer service rep told me that I could disassemble the one that I put together and ******** and return it to ******** I do not have the ability to do any of that. This is the worst company - the worst product and I am now stuck with 1 chair and a bunch of useless parts to another - not what I paid for.

American Customer Service (ACS) is NOT a BBB Accredited Business.

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