Business ProfileforHurley Roberts Service Co.

We are sorry about the issues with our communications.

It was entirely unexpected that our system upgrade caused the issues that it did and we are and have been working our best to resolve them.

Also in regards to your family member who went to our old location we no longer have a storefront for walk-ins due to security reasons the same as the factory service center in ***********

The primary delay in the repair of your watch was a back order of part.

This is not uncommon for a 22 year old watch.

It would actually be more likely that the parts have been discontinued being that Citizen Watch typically discontinues parts for their watches after about 10 years from the date of manufacture.

This would mean parts in the most part would have stopped being made around 12 years ago.

With that being said and as you were informed we were able to obtain the parts we needed for the repair and service of your watch despite this due to our continuous efforts and perseverance.

The repairs will take about 3 weeks as mentioned but of course we will try and complete them sooner if at all possible.

Then your watch will go through a brief quality control, and should it pass it will ship soon after.

When it ships you will automatically get an email with tracking information.

As an official Citizen Watch service center we pride ourselves on still servicing these older Citizen dive watches and getting them back to dive ready standards as is required.

I hope we have addressed your concerns and hope you have a nice day.