ComplaintsforAircraft Spruce & Specialty Co. East
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Complaint Details
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Initial Complaint
08/25/2022
- Complaint Type:
- Order Issues
- Status:
- Resolved
I ordered from this company and the items came damaged and they are very rude I'm trying to send them back but they are giving me a hard timeBusiness response
08/29/2022
Thank you for informing us of this customer's complaint to the ********************. His statement that we are "giving him a hard time" is not true. We have told the customer that we need him to return the product that he alleges is defective to us in order for us to be able to issue a refund to PayPal. Thus far he has refused to do so and has berated our staff with a continuing stream of profanity. We will no longer respond to his abusive messages, but we will refund him when the headsets are returned and we can confirm that they are defective.
*****************
President
Aircraft Spruce
Customer response
08/31/2022
I have stated to them numerous times that the items were shipped back and they will still refuse to help me
Complaint: 17770545
I am rejecting this response because:
Sincerely,
************************Business response
09/01/2022
This customer's allegation that we have refused to help him is not true. We have told him several times that when the headsets are returned to our ******* facility they will be inspected and if they are in new condition a full refund will be issued. Our requests have generally been responded to with profanity. The headsets arrived in Georgia today and we are processing a full refund to PayPal for the return. Our business dealings with this customer are concluded.
*****************
President
Aircraft Spruce
Customer response
09/01/2022
This is all after the fact it took me harassing the. To get my refund not the way business is done
Complaint: 17770545
I am rejecting this response because:
Sincerely,
************************Customer response
09/02/2022
This is all after the fact it took me harassing the. To get my refund not the way business is doneInitial Complaint
04/08/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
In May of 2021, I ordered a helmet from Aircraft ************************************************ I paid $578.45 which included expedited shipping. After ten months of being lied to and put off, I cancelled my order. The company has assured me that I will receive my refund, minus a 15% restocking fee. In other words, they are keeping their commission without honouring the sale. I have waited a month so far, and still have not received my refund. I am getting put off and lied to just as before.Business response
04/25/2022
I have informed the customer that we have refunded him in full for the deposit he made on the cancelled order and apologized for the delay. This matter should be fully resolved at this time.
Customer response
04/26/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is probably the best I can hope for. The company still kept appriximately 8.5 percent for doing absolutely nothing.
Sincerely,
*****************************
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Contact Information
452 Dividend Dr
Peachtree City, GA 30269
Business hours
Today,Open 24 Hours
| MMonday | Open 24 Hours |
|---|---|
| TTuesday | Open 24 Hours |
| WWednesday | Open 24 Hours |
| ThThursday | Open 24 Hours |
| FFriday | Open 24 Hours |
| SaSaturday | Open 24 Hours |
| SuSunday | Open 24 Hours |
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.