Business ProfileforRetail Direct LLC

TERRIBLE! LIARS! Our daughter ordered a Husqvarna riding mower for her Dad and I for Christmas from ****** in *************** OH at the begonning of December. It was supposed to be delivered December 26th. Our daughter reced a text verifying it was going to be delivered, it was not. The man at ****** said that it was delivered to the store on the 26th and they had to put it together, then it would be delivered to us on January 2nd. Our daughter received a text the night before and said it would be delivered between 1 -5. It was not. She never received any notice saying differently. We called delivery yet again and the lady said that the day was switched to Jan. 5th. I asked to speak to a manager. The manager at ****** refused to speak to me, but a salesperson spoke to me, apologized, and guaranteed that it would be delivered on Friday the 5th. He also said they would give our daughter back 15% for the frustration. It came on the 5th, dead on arrival. We decided to return it. They said that they could not pick it up until the next day. Our daughter got a text saying that they would be here between 9:30&1:30. They did not come. My husband called and the lady at ****** in ******* said that it would be picked up between 2:30& 6:30. My husband asked how we could believe her and she gave him Retail LLC #. He called LLC who said that it was rescheduled for 4:30-8:30. This has been a nightmare. I'm not sure why ****** choose this company, but this company is terrible. They do not do what they say and do not come when they say they will come. Do not order anything from ****** that needs to be delivered. It won't get to you. They are very unhelpful and they lie. I would give them a 0 if I could. It's definitely not worth the frustration. Get your stuff through another company that uses their own people to deliver.