Business ProfileforSilverstone Residential

I began sending requests within 3 1/2 months of moving in about plumbing issues. One plumber came and said there were several cleaning clothes flushed, probably from the cleaners that did a poor job after our final walk through. There was also a leak from the dishwasher and Silverstone said it was the dishwasher itself and not the plubming so we had someone come look at the unit. When he pulled it from the wall the technician described several issues with the plumbing he noticed. I continued sending requests but for over a year they did not respond, even when I put the requests in their portal or emailed them. Now, the leak is causing the floor to have issues and mold is growing under the kitchen sink. We have a 2 year old that is now beginning to cough everyday and my wife has visited a pulmonologist for testing. When I stated that, they finally emailed me and said to send the issue to Quality Builder's Warranty. QBW is now saying this is after the 2 years and won't be covered. I was never told to contact QBW, but only Silverstone. I work in education and the arts so it is surprising how many people I run across that are moving and ask for recommendations; I will not be able to recommend Silverstone as a reputable builder. I have never had these sorts of issues with a product or service of any type. I just want to work with the company and get things taken care of, but they seem to not care. Hopefully QBW will help, if not I am going to the next phase because this is now putting my family's health at stake.