ComplaintsforMizuno USA

• Initial Complaint

  06/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I ordered some cleats and they arrived about a week ago, but I have been trying to return them, but its literally impossible because they dont answer the customer support number

  Business response

  06/25/2024

  Thank you for reaching out.  We are sorry to hear about the customer's experience.  There have been intermittent issues with our phone system as of yesterday morning (Monday 6/24), if the customer tried to reach out to us that way then there might have been issues and we apologize.  Even when phones are not functional the Customer Support team is actively responding to emails and tickets submitted via our web inquiry or to our consumer inbox (*****************************************).  In the future, the customer can try reaching us on those platforms if unable to reach us via phone.

  We can help initiate a return if the customer can provide their order number?

   

• Initial Complaint

  06/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Mizuno Products are underrated, but when it comes to warranty and stuff that that is not the fall of the Consumer other than the workmanship or the craftsmanship My Mizuno MX G2 Wheeled Umpire Gear Bag has been very well taken care of very well stored. Nothing lays on top of it no matter what I take care of it like a newborn child. Im very cautious and overprotective, but the zipper on the main compartment after three maybe four uses of this Umpire equipment back the tab grippers to the zippers have came off very gentle with it and then now the zipper teeth will sometimes zip correctly and sometimes not zip together. I really do take pride and Mizunos products but also a secondary issue is the Mizuno Umpire plate shoes at the time they only had a size 8 and I need a 8 1/2 the reason being is because multiple orthopedic and my sports and medicine orthopedic surgeons said , you need a size bigger shoe no matter what shoe you wear authorized retail store I bought it from is saying sold as is when it comes to the Umpire place shoes. I cant even wear them trying to put my foot in the Umpire shoes causes pain because I have on both of my feet , I will have to have my big toe a full toenail remove and I will have to have Big Toe Fusion surgery im both feet and Mizuno Umpire plate shoes is the only thing I can comfortably wear without it rubbing or crowding and causing aggravating pain that just so darn painful but I did have the receipt electronically, but I do not have that receipt anymore because I no longer do business with the bank and havent for quite some time so Ill transaction history is gone. I went to the store multiple times and asked him I need a copy of the receipt and they said they only keep certain for so long before its no longer in the system so I can back up everything that I just said with a board certified surgeon that is my podiatrist and also a sports medicine board certified orthopedic surgeon. I can explain more details to mizuno USA

  Business response

  06/20/2024

  Thank you for reaching out to Mizuno USA.  We appreciate all feedback regarding Mizuno products.  We are sorry to hear about the consumer's experience with the specified products.  We would certainly consider reviewing the products/purchases for warranty considerations.  However, I am not able to find any previous correspondence with this consumer other than a Chat regarding a different matter as well as a phone call with product questions.  

  If possible, it would be helpful for the consumer to send us images of the mentioned product as well as purchase receipts and/or more information regarding the purchases.  We understand the consumer may not have the receipts, however the name of the Retailer as well as the estimated date of purchase could help us investigate further.

   

   

  Customer response

  06/20/2024

   
  Complaint: 21875771
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************

  I stated above, I have fully detailed everything what you requesting is already been discussed and described, knowing that if I was to describe all of this through the warranty, customer service and all that it would be thank you and goodbye and your SOL so going this route goes directly to the leadership team that can do a lot more approve and more convenient if you may please personally email me so we can have unlimited communication

  Business response

  06/20/2024

  We do understand that the customer is refusing our response and support in this manner and are sorry to hear that this is the case.  As of right now, the customer has not submitted the proper Warranty Claim and is not willing to provide the supporting documentation even through this channel.   Our Warranty Policy and how to obtain support is detailed in the policy below.  Until the supporting documentation can be provided, we will not be able to proceed further.  We will keep the customers contact information on file should they decide to reach out.

  Obtaining Warranty Service
  
  Customer may contact retailer or ********************** Customer Support within the applicable warranty period to obtain warranty service authorization. Dated proof of original purchase from Mizuno or its authorized retailer will be required. Mizuno is not responsible for products received without a warranty service authorization. Repaired or replacement products will be shipped to customer at *********************** expense. Mizuno shall not be responsible for any damages occurring during such shipment. Place of performance for work under warranty shall be Mizunos Customer Support in *****************, *******, ****

  Customer response

  06/20/2024

   
  Complaint: 21875771
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************

  very much of a debacle statement, there is limited going back-and-forth on a BBB complaint, and as I stated in my complaint about the proof of purchase situation, which feels like Mizuno is trying to get me to incriminate myself type of way, but this company has failed to do as I requested which is much more convenient and beneficial on both sides so after I submit this, let the company respond back and allow me to respond back

• Initial Complaint

  03/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Spoke to Mizuno; sent 2 follow up emails; no response. First email below edited for space: Dear Mizuno Customer Support Team,I hope this message finds you well. I'm writing to you regarding a Mizuno golf bag that my son, ******, purchased in September 2022. ****** is captain of the **** Golf Team and bought this bag with his own earnings.Extremely satisfied with quality of the bag, which has been meticulously cared for and remains in excellent condition. Recently encountered an issue from a manufacturing defect: stitching that secures shoulder strap unraveling. Concerning because the bag has limited use, especially during the 2 seasons of winter months when the golf courses are closed in Northeast.Understand that your products come with a 1-year warranty on soft goods. However, I believe our situation is unique. The bag not been subjected to the normal wear one might expect over 18 months. The defect is manufacturing; rest of the bag is in pristine condition. ****** has a medical condition so he does not carry the bag. Instead, always placed on a pull cart, which significantly reduces the wear and tear with constantly lifting and carrying bag.I reached out to customer support and was informed warranty period elapsed and nothing could be done. I am respectfully requesting further review. I believe that customer service, especially in cases of manufacturing flaws, is crucial for maintaining customer trust in a brand like yours.Enclosed are photographs of the bag, which clearly show both the overall condition and the specific issue with the stitching. We value the Mizuno brand, and it would be greatly appreciated if this matter could be reassessed by your team.We are hopeful for a resolution that doesn't involve discarding a bag that my son has invested in and really enjoys. Your understanding and assistance in this matter would be greatly appreciated. I am available for further discussion and can be reached at ************.Order: *********

  Business response

  03/28/2024

  We appreciate the detailed information provided regarding the consumer inquiry.  I did find that the original emails that were submitted regarding the issue with the bag were sent to an unmonitored email box ******************************************** all warranty and consumer inquiries are actively worked from the following email box- ***************************************** .   An email was recovered from this consumer earlier this week and responded to from the ***************************************** email box.  We apologize if there was any confusion on how to contact Mizuno USA support team.

  Regarding the Warranty inquiry, our records indicate (based on details provided by the consumer) the bag was purchased in September 2022.  However, I have not found a receipt indicating or confirming the purchase date. Can that be provided?  Where was the bag purchased?

  As mentioned in previous communications with this consumer our limited warranty covers golf bags purchased within 1 year.  If this bag was purchased in 2022, it is well outside of our warranty periord for coverage.  Our most recent communication that was sent to the consumer on Monday was offering a replacement at reduced pricing.  It does not appear that we received a response as of yet.

   

   

  Customer response

  03/28/2024

   
  Complaint: 21491669
  
  Dear Mizuno Support Team,
  
  Thank you for your response to the Better Business Bureau regarding my inquiry about the Mizuno golf bag purchased by my son, Hunter. I appreciate your efforts to address this matter; however, I must clarify a few points.
  
  Firstly, I have not received any previous correspondence from Mizuno, including the offer mentioned for a replacement bag at a reduced cost. I have diligently checked all my email folders, including the junk/spam folder, and found no such communication.
  
  Regarding the purchase details you requested, the golf bag was purchased directly from the Mizuno website on August 27, 2022. I am attaching a copy of the receipt to this email for your records.
  
  I understand your policy regarding the one-year limited warranty. However, I would like to reiterate that this case seems to be an exception due to a manufacturing flaw, rather than wear and tear. The bag has seen limited use, as reflected in its excellent condition. Moreover, due to ******** medical condition, the bag is not carried around the course, further reducing typical stress and wear; plus the bag has been used on a limited basis as its been 2 winter seasons of unplayable gold since we reside in the northeast.
  
  While I recognize the offer for a replacement bag at a discounted rate, I am inclined to politely decline this proposal. Our primary concern is addressing what we believe is a manufacturing defect. As loyal customers of Mizuno, enjoying your golf and baseball products, we hope for a resolution that acknowledges this unique situation. We provided photographic evidence to support our claim of the bag's condition and the specific issue with the stitching we would be happy to resubmit those images if youd like.
  
  In light of these circumstances, I kindly request a reassessment of our situation, considering the manufacturing flaw and the limited use of the bag. We value the Mizuno brand and hope to find a resolution that reflects the fairness and customer commitment that ********************** is known for.
  
  Thank you for your time and attention to this matter. I look forward to your response and am available for any further discussion that *** be necessary.
  
  Warm regards,
  *************************

  Business response

  04/04/2024

  We appreciate the consumer providing more information regarding the purchase of the bag.  Given the circumstances the purchase is still outside of our limited Warranty policy coverage.  Also there is no way to effectively assess the bags usage and wear condition without physical inspection.  If the consumer is willing to send us the bag for further inspection we can make a better determination from there and then we can decide if an exception can be made.

  The offer for a discounted replacement still stands and we would be happy to forward any previous correspondence regarding those communications.  For further communication with the team it is still recommended to use the ***************************************** email address instead of the one used by the consumer.

   

  Customer response

  04/04/2024

   
  Complaint: 21491669
  
  Dear Mizuno Customer Support,
  
  I appreciate your recent response regarding the issue with my sons golf bag. However, I must express my profound disappointment with the stance Mizuno has taken in this matter.
  
  The suggestion that a physical inspection is the only effective way to assess the bag's usage and wear condition is not acceptable in our situation. We have provided detailed photographs and a comprehensive account of the bag's usage, clearly demonstrating the issue with the stitching and the excellent condition of the bag. These images unambiguously show the bag's condition and the specific manufacturing flaw we are concerned about.
  
  It is unreasonable to expect us to incur additional expenses to ship the bag for inspection, especially when the evidence of the defect and the bag's condition has been thoroughly documented and communicated. This approach not only imposes an undue financial burden on us as consumers but also disregards the detailed information already provided. I am willing to send additional pictures and even a video to further clarify the issue, but sending the bag at our expense is not a fair or viable option. 
  
  
  As loyal customers who have supported Mizuno products across various sports, it is disheartening to encounter such an unaccommodating stance.
  
  
  We have always valued Mizuno for its quality and customer service. However, this experience has significantly impacted our perception of the brand. The insistence on a physical inspection at the customer's expense, especially when ample evidence has been provided, is simply unacceptable.
  
  
  I urge Mizuno to reconsider its position and offer a more reasonable resolution that acknowledges the clear evidence we have presented. The proposed offer for a discounted replacement is not a satisfactory solution, given the circumstances of this case. We seek a resolution that fairly addresses the manufacturing flaw without imposing additional costs on us.
  
  
  Thank you for your attention to this matter. 
  
  
  Sincerely,
  *************************
  
  

• Initial Complaint

  02/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a set of Mizuno JPX irons several years ago and I continue to experience the heads coming off the shafts. I like the clubs however it is dangerous and there have been several occasions where the heads have hit other players. I have contacted Mizuno several times with no response. I would like to purchase another set of Mizuno irons but would like to receive some compensation for the 5 heads I needed to have remounted, so far.

  Business response

  02/21/2024

  We are sorry to learn of the customer's experience with their clubs.  However, I am unable to find any previous correspondence with this consumer.  Can we have more information regarding the complaint-

  
  1) Do the clubs have a serial # ?  This will allow us to find the exact specs of the set.

  
  2) Can the customer provide a purchase receipt and images of the clubs?  This will allow us to determine warranty eligibilty.

  
  2)  Can the customer provide more details regarding their interactions with our support team?  Was the contact email, chat, phone, etc?  This will allow us to review how support was previously handled.

  
  Once we have some more information we can further review the situation and respond.

  
  Thank you.

• Initial Complaint

  12/14/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  my order # ********* we bought a baseball glove back on aug 21st 2023 several months later lacing was coming apart, he actually only used glove for about one and half months, on 11/20/23 sent and email to the custurmer service got a response from, **** said that under warrenty they could replace glove wth another glove ,and he showed two different choices but they no longer have size that we got, i responded and told him that those sizes wouldnt work, i would like a refund he responded saying understood i will start the refund return process and will send me a email with return# and return instructions, well since i thought i was getting a refund we saw the exact same glove exact size on amazon so i bought it now on 12/13 /23 i chatted to find out why i didnt get return # or email i chatted with **** i gave him request # used for email ***** he said couldnt find anything i asked to speak to a superviser he refused to get one, those files i included basically show **** sending me about replacing glove but not having right size then me requesting a refund and **** saying understood he did not say i could not get refund he said would set it up also i would have gladly exchanged for exact same glove but they didnt have. and when i chatted with **** he said could have exchange for another ****** glove which its to late i already bought the exact mizuno glove we had. on amazon we also are asking for a prepaid label to send glove back for all this crazy back and fourth

  Business response

  12/15/2023

  I reviewed the details of the complaint as well as all correspondence regarding the defective glove.  Typical procedure for defective merchandise is to replace with same or similar product.  However, in this circumstance since the product was purchased directly from our website we have offered the concession of refunding customer when product is returned.  A prepaid label was sent to the customer this morning.  Refund will be issued upon product receipt.

   

  Customer response

  12/16/2023

   
  Complaint: 21007834
  
  I am rejecting this response because: THEY TOLD ME THEY SENT ME A PREPAID LABEL. WHERE DID THEY SEND PREPAID LABEL ,ITS NOT IN MY EMAIL ********************* I CHECKED MY SPAM I CHECKED TRASH i did not get the prepaid label thank you
  
  Sincerely,
  
  ***********************

  Business response

  12/18/2023

  We apologize if the return label was missed and not received by the customer.  We just issued a new one today to the email address the customer has been using.  Details are attached.

   

• Initial Complaint

  08/18/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Mizuno put out an alleged illegal coupon for 50% of their website. Myself as well as others used said coupon to purchase golf equipment at a discounted price. My order was cancelled stating there was no inventory. However, people placing order after me successfully not only placed but are receiving their orders. Mizuno stated the ones that got the coupon were lucky and we will not be honoring it for you. This is an act of discrimination! I have attempted to reach a resolution with them multiple times and am experiencing rude and condescending feedback for my request. This is unacceptable that you honor it for some and not others.

  Business response

  08/22/2023

  I reviewed the complaint and attached correspondence.  The discount in question was intended for employees of a vendor/partner of Mizuno USA and was not meant for public distribution.  The discount code was compromised and shared on social media circuits. When this was discovered, the discount was canceled as well as any orders that were on backorder. 

  We are sorry to hear about the experience this customer had with the purchase and cancelation of the mentioned order.  However, upon a thorough review of the complaint and our records, it has come to our attention that there was indeed an oversight in internal communication and the application of the discount code to the order. While ineligible orders were fulfilled, our team was unable to fulfill all orders without verifying the eligibility on this order. Eligibility requirement would be an email address or other verification that this consumer is employed by our vendor.  We will be requiring the same verification for use of the discount for any orders going forward.

  Given the circumstances of this particular order though, we do understand that there was an oversight in communication and that some of the items were not actually on backorder.  We will extend a 50% discount offer to this consumer for one time use.  I will email the consumer outside of this complaint with the discount code and details regarding the use of the code.

  We apologize for any miscommunication or oversight that was made in this matter and will work with this consumer so that they can receive the discount.

   

  Customer response

  08/22/2023

   
  Complaint: 20491991
  
  I am rejecting this response because: The way the customer service agents **** and Supervisor ****** treated me was borderline abusive! I was verbatim told I am s*** out of luck and constantly referred to as dude by your employees. This is not how a reputable company that has been in ***************** or any business period should be treating long standing clients. I understand now that the code was for internal use but how it got leaked was not something I am privy to. However, that does not give them the right to treat me like I am below their employees with their language. 50% off the clubs is what would have sufficed if I was treated humanely. I would kindly ask that the rectification be revisited.
  
  Sincerely,
  
  *****************

  Business response

  08/22/2023

  We are certainly sorry to hear that the consumer has rejected our response and that he is unhappy the way he was treated by Mizuno Support staff.  I have reviewed Chat Scrips and not finding anything condescending or derogatory from the Mizuno support team.  We were very limited on support we could provide regarding the compromised discount code and the orders we could not fulfill. 

  I would like to review the calls though to understand some of the statements made in the rejection response from the consumer.  They statements made certainly do not meat the standards of Mizuno USA customer service.  I am not able to find any calls from the phone number provided in BBB complaint.  Can the consumer please provide the phone number they called from, or the exact date and time of the calls so that we can narrow down the search?  Otherwise it may take some time to find the interactions.  

   

  Customer response

  08/22/2023

   
  Complaint: 20491991
  
  I am rejecting this response because:

  I would rather not wait. For your reference these calls were made between Tuesday and Thursday of last week. Multiple calls were made. Individual spoken to were ***** from **** who was the only helpful person. From mizuno it was a gentleman named **** as well a Supervisor by the name of ******. Let me know if you need anything else from my end. At this point we have agreed the 50% off should be honored. I am not asking to be given the clubs for free. Due to the lack of empathy for the situation as well the overarching rudeness I just request an additional 10-15% as well as expedited delivery.

  
  Sincerely,
  
  *****************

  Business response

  08/25/2023

  We are sorry to hear that the consumer has rejected our offer of 50% discount.  I have been listening to calls regarding the incident and unfortunately am not finding anything to indicate that the ** team was out of line.  I am sorry if the consumer feels differently, we will continue to work with and coach the teams so we are better prepared going forward.
  
  
  

  Customer response

  08/26/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is not exactly satisfactory to me. However, it seems that at this time it is all I can probably get. It is really sad that big businesses can just push the consumer around at their will and we cannot do anything about it. I guess thats just how things have become.
  
  Sincerely,
  
  *****************

• Initial Complaint

  07/27/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a brand new set of Mizuno golf irons. After hitting only 6 ***** with a few of the clubs, the faces have scratches and nicks all over them. At first I emailed Mizuno and they responded saying I can have the clubs inspected for a refund through an authorized Mizuno retailer (response attached). I then contacted the retailer in which I purchased the clubs from about a refund or warranty work, and the response from Mizuno was this is "normal" and "expected" wear and they will not do anything (attached is that response). I have had 5 top end sets of golf irons and I have never experienced this sort of wear after thousands of ball hits. My current golf clubs are at top end tour forged blades from Callaway and they have thousands of hits on them, and they look better than these Mizuno irons after 6 *****. What will these clubs look like after 100 balls? 500 balls? I have never seen this with any golf irons and Mizuno is wrong with their statement provided. Mizuno is false in their statements of this being normal wear and is not backing their products and quality under warranty. Mizuno is also giving conflicting direction and information as a company. I would like a full refund on these golf clubs.

  Business response

  08/06/2023

  The original BBB complaint was not correctly routed to us so this is the first time I am reviewing the details.  It was not our intention to not provide a response to this complaint.  

  I have reveiwed the details of the complaint and do find that the details provided by the consumer are correct and consistent.  We have offered to inspect the clubs given the wear on the set.  However, we would not be able to issue a refund of any kind since the set of clubs were not purchased directly from us.  Referring the consumer to retailer is the correct course of action.

  A retailer has placed a new order for this consumer so the retailer is handling the consumer complaint as expected.  This being the case, we are under the impression the matter is resolved.

• Initial Complaint

  05/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I called Mizuno to say wrong shoes. I spoken with *****. He could not send mailing label. I did reyurnnto sender. **** have shoes and money.

• Initial Complaint

  09/13/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased Women's Wave Horizon 5 sneakers on the Mizuno USA website for $120 (total cost $127.62 with tax) on 9/4/22. Upon receipt of the sneakers, I immediately noticed that they were not new and had been used. There were seeds and plant matter in between the treads and the treads were dirty. I called the Mizuno USA phone number provided with the order to ask about returning the sneakers and was immediately treated as if I had done something wrong. I was told to send pictures of the sneakers and the "distribution center would review." I emailed the pictures as requested. I did not hear back after sending the pictures on Saturday so called again on Monday afternoon and was told it may take another day. I questioned what I was waiting for since I just wanted to return the sneakers and get a new pair. I received an email today that the distribution center would not send me a return label, they don't ship used sneakers and if I had a problem to call the distribution center and "ask for *****."

  Business response

  09/14/2022

  I am reviewing the details of this Consumer's Order as well as the correspondence with the **************** team.  It is unfortunate that the complaint regarding the shoes was not resolved or reviewed thoroughly.  We are issuing a Return Label immediately and will issue a replacement or refund as soon as the shoes are received.

  The Consumer should receive a Return Label shortly.

   

  Customer response

  09/21/2022

  Mizuno sent a return ***** label to return the shoes.  Attached is confirmation that the package was received by Mizuno on 9/20/22.

  Awaiting advice on refund or replacement as the business response was not clear as to their next steps.

  I would prefer a replacement with new shoes.

  Thanks,

  ******

  Business response

  09/21/2022

  The shoe have been received and inspected.  A replacement order has been entered and is processing.  The order should ship no later than tomorrow.  Order # for reference is 7019505SW.

  We appreciate you working with us and apologize for the initial response to the shipment claim.

• Initial Complaint

  08/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Purchased a pair of Mizuno Men's Rider Waveknit 3 Running Shoes, Size 13, Moroccan Blue-Black (MB90) from authorized retailer Fleet Feet sports on 6/11/2020 (See receipt attached). Shoe fell apart within 1 year due to a manufacturers defect on the outer sole. Due to Covid and health issues could not return. Would like a replacement and/or refund.

  Business response

  08/05/2022

  We are sorry to hear about the potential issue with the Rider Waveknit Running shoes.  Since the purchase was not made directly with Mizuno USA we would be unable to issue a refund or billing correction.  Refund would have to come from Fleet Feet and would be subject to their policies for return or refund.  While the shoes are outside of our Limited Warranty period of 1 year we could possibly consider a replacement.  However, we do need the purchase receipt as well as an image of the product.  I did not see anything attached to the original customer submission even though a receipt is mentioned.  If these items can be provided we will be able to proceed further with a Warranty consideration.

  Customer response

  08/05/2022

   
  Complaint: 17670770
  
  I am rejecting this response because:

  I have attached my receipt.

  Will also proceed with filing a report against Mizuno to FTC as product had a defect within first year of purchase and company is refusing replacement which is breach of contract per ***** small claims law.

  Product was purchased from an AUTHORIZED RETAILER.

  Contact info is below.

  Sincerely,
  
  *****************************

  ************

  ******************

  Business response

  08/06/2022

  We now have visibilty to the purchase receipt this is certainly helpful for Warranty consideration.  Our policy also requires examination of the product that was purchased.  Can images be provided?  Or if it is easier we can provide an address where the shoes can be returned for examination.

   

  Customer response

  08/06/2022

   
  Complaint: 17670770
  
  I am rejecting this response because:

   

  Please see pictures attached.
  
  Sincerely,
  
  *****************************

  Business response

  08/12/2022

  We received the image, and can see visbile damage but are unable to determine whether it is eligble for Defective Warranty consideration.  Is it possible to receive full image of the shoe as well as the product code from the tongue of the shoe.  If this is not possible, shoes can be sent back for inspection.

  Appreciate the understanding.  As of right now we do not have sufficient information to consider for Warranty Claim.

  Customer response

  08/13/2022

   
  Complaint: 17670770
  
  I am rejecting this response because:

  Manufacturer does not provide a shipping label for return of defective shoe and is in violation of their warranty agreement. Shoe clearly displays defective damage on the polymer material through uninform extrusion process. Report has been filed with FTC for consumer fraud.
  
  Sincerely,
  
  *****************************

  Business response

  08/15/2022

  We will be happy to provide a Shipping Label but the request was not made.  If an email address and address can be provided we will send a label and further review the Warranty Claim.

   

  Customer response

  08/15/2022

   
  Complaint: 17670770
  
  I am rejecting this response because:

   

  Your prior email insinuates the consumer must ship at their expense for a defective product manufactured by your company.
  

   

  Email: ******************

   

  Address:

  6823 ***************

  ******* ** 77021

  
  Sincerely,
  
  *****************************

  Business response

  08/16/2022

  Address information received.  Consumer will receive a prepaid Fed Ex Return label this afternoon.

  Shoes will be examined once they are received for Warranty consideration even though they were purchased outside the time frame of our Warranty Policy.

  Customer response

  08/17/2022

   
  Complaint: 17670770
  
  I am rejecting this response because:

  
  

  Shoes will be shipped out tomorrow 8/17. Please note, manufacturing defect occurred within the warranty timeframe.

  
  

  A denial for replacement will be considered warranty fraud.
  
  Sincerely,
  
  *****************************

  Business response

  08/17/2022

  The communication regarding consumer's shoes being shipped to Mizuno USA for Warranty Review has been noted.  We will be able to provide further correspondence at that time.

  Appreciate the understanding and compliance of Mizuno USA Warranty Policy regarding defectives.

  Business response

  08/25/2022

  Good afternoon, yes, the shoes have been received.  We sent the below message to the consumer yesterday (8/24).  Mizuno USA explained his Warranty claim was rejected due to the age and wear on the shoe.  However, we have offered to send him a One-Time replacement.  The consumer accepted our offer and we will be shipping shoes to the consumer in the next couple days.

  ********************, I am reaching out regarding your recent BBB complaint.  While we would have preferred to continue the correspondence on the public platform, we received notification from BBB that your Complaint has been closed due to no response from you.
  
  
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩