ComplaintsforJeff Smith Chrysler-Dodge-Jeep-Kia

• Initial Complaint

  01/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I contacted this dealer on *** *** **** to inquire about getting a Factory New PCM programmed for a 2013 **** ***** ********* I explained that certain "features", primarily MDS and VVT, had been removed or disabled on the vehicle, and that I just need the PCM programmed, and would take it home and flash the custom tune to it. I only explained this so they wouldn't try and drive the vehicle on the factory tune setting off a bunch of trouble codes. The adviser I spoke to told me that was not a problem and to bring it in the following day at 1:30pm. I showed up the following day at 1:30pm, as instructed, and the advisor I spoke to wasn't available. The advisor that was available was completely unknowledgeable about anything. When I explained what I needed, he went back to the shop foreman. He came back saying that "It can't be done" due to the features that were disabled. This is a 100% false statement, and after 20 minutes of back and forth, he finally went back to the foreman and came back saying "he won't do it because we don't work on cars with aftermarket parts." All I want is the OEM software programmed onto my new PCM so I can use the dang thing.

• Initial Complaint

  08/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I bought a ***** ***** from Jeff Smith. To keep the warranty on the vehicle, I was taking it to them to get serviced. I took the ***** on a Wednesday to have it serviced, and my wife drove the car for a few days. We began to smell oil when stepping out of the car, and I also noticed oil leaking all down our driveway. I looked under the car that Sunday and found that they left the oil filter loose which was causing the car to loose oil. I tightened the filter myself to prevent it from leaking further. I took the car to them the next morning on a Monday, and it didn’t seem to be a priority to get the car seen about by the service manager. They said that we would have to wait for the car to be seen about, and that it should take about an hour to complete a second service. I told the service manager that I didn’t have time to wait on the car given that I had already waited the day that I had the service performed, and that it was not my fault that the oil filter was left loose. They said that instead they could pick the car up the next day from my home. I scheduled a time for them to pick the car up at 8 the next day, and we did not receive the car back until 3:15 that afternoon with no update or phone call about what was going on with the car. They also did not offer a car for us to use while they were fixing a problem that they caused. I stopped by to ask about the car around 2 before they took it back to my house, and I asked the service manager if they checked the car and checked the oil pressure. He said no. I asked how did he know that leaving the oil filter loose did not cause any damage to the engine, and he said that it would have thrown a code. He never apologized for any inconvenience. I also talked with one gentleman up front that a salesman told me to see if I had an issue. I talked to him about the situation, and he said that it would be no different having him talking to them than me, and he recommended that I just talked to them myself.

  Customer response

  08/02/2023

  I just want dealership to be responsible for damage that could have been done. Also would have liked dealership to have offered anything for the inconvenience, instead of stuff happens have a good day.

• Initial Complaint

  01/09/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I purchased a 2021 ***** ******* and I asked the salesman why the car had scratches on it and he told me that one of the managers son was driving this car. But that wasn't true. I found out the car was in an accident on **********. I spoke with the manager that i also spoke with before buying this car and he fail to tell me the car was in an accident, This car has signs of an accident

  Business response

  01/17/2023

  This car was bought 3 months ago...not sure about the scratches. The car has a minor on carfax like the other 80% of the cars on the road. She came in wanting to bring the car back. We don't take cars back. We offered to trade her out and she got on the phone and left. 

  Customer response

  01/17/2023

  
  Complaint: ********
  
  I am rejecting this response because: they're lying about the purchase time and they didn't make any offer to trade me out. I purchased the car on ********
  
  Sincerely,
  
  ******** ****

  Business response

  02/01/2023

  I have attached the As-Is that was signed at the time of the purchase.

• Initial Complaint

  11/30/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased my *** ******* on ********** brand new . On ********** * began having issues with the vehicle. I had the vehicle towed to ***. On this past Saturday I was advised that the vehicle was in the process of been diagnosed. I contacted *** back on Monday and was informed I needed to wait on my service advisor . Spoke with my service advisor today was advised the vehicle was still being diagnosed . After speaking the service manager I was informed the vehicle had been diagnosed and the service code had been removed . I was advised that they could continue test driving the vehicle to see if the service light would come back on . I informed him I had been without a car and was waiting on a rental from them . After I went and picked my car up i went a mile down the road and the service light came back on . I am in the process of waiting again.

  Business response

  02/06/2023

  The car is already fixed and gone...Why are we just now getting this?

  Customer response

  02/06/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  09/28/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Complaint as a result of vehicle service done on ********** First time at this dealership. Vehicle being serviced is a 2020 ***** with 11,500 miles on it, having an oil change & tires rotated. Service manager, Tom, overselling & not thoroughly explaining service details. Vehicle has 11,500 miles & uses 89 octane gasoline, so I was oversold on a "gold package" that included an oil fortifier, ethanol fuel treatment (did not mention that it was an extra $25.95) & never received any documentation or check off sheet to show what the service status included. But the biggest complaint is as simple as making sure the tire pressure is accurate to manufacturer specifications. The front psi should be 33 & rear psi should be 36, this needs to be adjusted when rotating tires. The service manager, Tom, proceeded to argue this point, saying driving will adjust the psi, that the sensors are not accurate & just flat out being out of line to the customer. I drove home, about 11-12 miles, and not only did the psi sensors show 36 lbs on all 4 tires, but actually went to 37 lbs. Had to physically discharge air from the front tires. The treatment of us as customers was unprofessional & argumentative & is not how customers should be treated.

  Business response

  10/14/2022

  Business Response /* (1000, 5, 2022/09/28) */ 1. We apologize if the facts were not communicated properly. 2. These are the facts: Air temperature does affect tire pressure. The slower you go the lower the tire pressure...the faster you go the higher the tire pressure.. Colder weather vs warmer weather affects tire pressure...we have been having cool mornings and hot afternoons...hard to gauge tire pressure.... 3. As far as chemical treatments or any charges over and above requested services...You cannot get your keys from us without a break down of all charges and a signature stating that you understand each one. 4. Please bring the vehicle back and we will reset all tire pressure sensors and set them to your desired pressure, but please understand that the weather may make these change after we have done so. Consumer Response /* (3000, 7, 2022/09/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) Anyone who drives a car knows that psi fluctuates, so patronizing the customer is not good. Why bother putting psi on the door frame if it is not followed. Also, I received no check-list to indicate what was inspected during this maintenance visit. Additionally, the service manager told me my car needed a throttle cleaning. At 11,500 miles I highly doubt it. Service was flat out lazy, sloppy & unprofessional.

• Initial Complaint

  05/24/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Bought a jeep from them upstanding was use but was told they did a pen point inspection well a week after driving the front end feel apart told to then to be told it be lot of money to repair well being use we got a warranty to pay for anything repair well they say they fixed and I pay the deductible ok well still have same problem and now they said cost 4000 for repairs that they was supposed to do the first time I will never do any business with this crooked company again

  Business response

  06/30/2022

  Business Response /* (1000, 5, 2022/05/26) */ This case has been resolved with the customer Consumer Response /* (450, 9, 2022/06/03) */ You may close case they have honor what we agreed on

• Initial Complaint

  05/02/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Called made an appoint to have header bolt fixed under warranty. Took the truck on 4/ ******* and spoke with justin in service. He was professional and courteous while getting my info. Once he go my mileage he stated that the issue was not covered under warranty with ram that it expired at 60,000. the truck has 70,000 mile on it and was in there at 57,000 miles for the repair and was asked to look at both sides and they didnt. They have a 100,000 powertrain warranty and i asked about that and was told it doesnt cover the issue. What is the point of the warranty if nothing is covered under it and didn't seem to care about it since the warranty was up. did'nt take time to talk to any manager since they didnt look at both sides the first time .

  Business response

  08/15/2022

  Business Response /* (1000, 11, 2022/05/24) */ This vehicle was repaired on***** and covered under the powertrain coverage.

• Initial Complaint

  05/02/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My car was brought in for engine issues and was serviced under warranty. My car was at the dealership almost two months before the repair was conducted. They performed a full engine replacement. After the replacement I noticed that my car was either leaking coolant or it had drained out from sitting for so long. They claimed a full inspection was done before returning the car to me. Now they are trying to charge me $400+ To replace the coolant. I spoke with the manager Austin and he wasn't very professional at all he just stated "i guess it leaked out, i don't know".

  Business response

  08/15/2022

  Business Response /* (1000, 8, 2022/05/17) */ We cannot find this record for **** *****. Is the car under another name? Can you provide a vin? Consumer Response /* (3000, 10, 2022/05/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) The car is registered to **** *****, but it may show ***** ***** as the customer Business Response /* (4000, 12, 2022/05/24) */ The vehicle was here for 2 months due to a shortage of new engines and a back log in the shop. Just about every dealer in the country has these types of problems. They did not see coolant because that comes from the radiator and engine. The problem was Freon from the air conditioner which you cant see. The leak from the AC has NOTHING to do with the engine replacement so we are not responsible for the AC not working. The vehicle with the new motor left our store on ********** with 45,237 miles and it was brought back on ******** with 56,665 miles. We told him he would pay a diagnosis fee if it was not covered. He did not allow us to diagnose the vehicle and got angry and left. What do you really expect us to do?

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