ComplaintsforJCB Manufacturing, Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Purchased a new JCB 407 Wheel Loader. Current machine has factory defective issues that JCB is fully aware of and fully under warranty but will not repair. 4 months of payments on a machine I can not use.Business response
05/24/2024
To Whom it may concern:
Acknowledging receipt. Have reached out to JCB field staff who are based in ******* to investigate. **** respond further once I have an update.
Regards,
*******************************
Vice ********** ***********
Customer response
06/03/2024
Issues hasn't been resolved. Case does not need to be closed. I do not accept there responseCustomer response
06/04/2024
Issues hasn't been resolved. Case does not need to be closed. I do not accept there responseBusiness response
06/17/2024
To whom it may concern:
Had reached out to the JCB dealer (******) back in May and they had advised at that time that the matter had been referred to legal. Have received a similar update today, indicating that ****** legal are currently engaged with ****************** legal representatives.
As such, we will defer to the lawyers between the customer and the dealer.
Regards,
*******************************
Customer response
06/20/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: 21732627
I am rejecting this response because: Everyone agreed to Dealer repairing the machine in writing from both attorneys. Dealer never reach out to complete repairs. 2 months later machine is still not fixed. I am done I will repair machine out of my pocket but can promise you I will inform everyone I come in contact with for the rest of my life my experience with JCB !! I have done nothing but pay for a machine that has issues from the factory and per Dealer mechanic machine should have never left factory !! Sad times we live in.
Regards,
*************************
Initial Complaint
07/16/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I purchased new equipment from a JCB North America dealer on December 8, 2022. The machine is a 2022 JCB 270T and has a damaged door that is covered under warranty. The dealer has tried extensively to obtain a replacement door, but so far JCB has not provided a replacement door.Business response
07/26/2023
** *******:
I received your letter in the mail on Monday, 24 Jul regarding *** ******* complaint. Can confirmed the following:
1. A replacement 270T door was dispatched to the dealer via fed ex (tracking no. **** **** ****) and arrived at our local dealer today. Installation is planned for this Friday on *** ******* machine (door will be prepped for installation tomorrow by the local dealer).
2. Previously, the order was escalated to a VOR order ("vehicle off road") to ensure it received highest priority.
3. The dealer continues to maintain communication with the customer and will ensure he is aware of the current status.
4. I've asked our local JCB service representative to reach out to ** ******* separately to ensure he is fully satisfied and we will help remedy any further concern he may have (within reason).
Please feel free to contact me directly if you should have further questions.Regards,
***** **********
Vice President, Product
JCB, Inc.
**************
Customer response
08/01/2023
I finally heard from the manufacturer. They are now working to correct the issue. Thank you!
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.