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ComplaintsforNeoxauto
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Complaint Details
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Initial Complaint
01/02/2024
- Complaint Type:
- Delivery Issues
- Status:
- BBB unable to locate business
Placed order 08-08-2023 with Neoxstore.com for 2- 10inch Real view+ UHV Duel Lens Smart Rear-view Mirror. 1- 10ft Hard-wire Kit. 1- Neox 33ft (10m) Rear cam extension cord cable. Received 2- 6inch mirror's without memory cards. Send email 08-25-23 again on 08-31-23. Neox responded on 09-1-23 asking for more info. I responded with info 09-2-23. Last response from Neox was on 09-6-23 say they had to review my claim and will get back to me. I've sent a email every month for three months with no response. Website say 120day returns for exchange. If I was sent the correct item I order there would not be a issue, other than the rear camera stopped work after 1 days. Order# ************** Tracking# *****************Initial Complaint
07/05/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
Bought a (10") dashcam mirror off their website. Was sent the wrong item (6") and it was incomplete of all the items that they claim came with it. (Free GPS Module, Free 32GB TF Card, Free hard wire kit, Free Life time Tech Support, Free Shipping and Handling). Tried to contact them via email, since they don't supply a customer service phone number. They refuse to respond to several attempts to reach them. They claim it ships to you within 2-3 business days, it took a month to receive. I would like the correct item and components but cannot get ahold of them. Found other reviews after the fact of the same issues on the BBB Website. I believe they are a scam. Their website is **************************.Initial Complaint
03/09/2022
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
I ordered a rear view mirror from neoxauto. It never arrived. I've tried to contact them for 2 months and they don't respond. I believe it might be a scam. Want refund of $149 plus shipping.
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Port Wentworth, GA 31407
Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.