ComplaintsforWhistle Express Car Wash
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Complaint Details
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Initial Complaint
01/02/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
in October I applied for a monthly subscription car wash for 1 first month and 40 each following month. I cancelled a week before the first month was up to avoid the further monthly charges. The website I cancelled through does not list the Beaufort location as a contact option. I believe it got lost in the works as I am still being charged monthly, for OCT,NOV,DEC. Please cancel and refund charges.I have left several emails and phone messages and had no luck at all. Please unsubscribe me, stop charging me and update your website.Initial Complaint
11/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I was at entry gate for n July 5 2023. Employee was working on gate. Another car entered car wash through right lane. The entry arm in right lane detached, fell, and landed on the hood of my truck. I went into office where we started the insurance process (so they say) and manager came and took photos. I got the estimate and sent it to the email I was given. Next time I heard from anyone was august when a new manager called to say she would take care of the issue. I have called and emailed. And heard no response. I even sent the dash cam video of incident and NOTHING. They can’t treat paying customers like this when the business has something go wrong that damages the property of a customerInitial Complaint
08/09/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have a fraudulent charge to my account from the car wash company made on August 3, 2023 in the amount of $20. I had used the car wash on July 3, 2023 when I visited family member in Port Wentworth area. As I am checking my account tonight, I notice the charge, which I did not make as I live over 4 hours away and was at home on that day. Someone at the business, charged my card.
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Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.