ComplaintsforCool Experts, LLC
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Complaint Details
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Initial Complaint
12/12/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On February 9th 2022 we hired *********************, Owner of Cool Experts LLC, to install a new 3 unit system in our new home. After the units were installed we began having problems with them not maintaining temperature in our home. We made several attempts to reach the *********************/Cool Experts however, they would not return our calls and when they did they did not show up for the appt they set. This went on for several weeks until we were forced to hire another contractor to inspect the systems that were not functioning properly. It was at that time we were informed the units we paid Cool Experts for were not what was installed. We paid for two 2 1/2 ton and one 1 1/2 ton units, these sizes were determined to be the proper fit for our home based off of a load calculation test which uses many factors. What we received were two 2 ton units and one 3 ton unit. We were also informed the return air ductwork that was installed is not the proper size for the units installed, which will eventually cause a problem and a malfunction with our units as well as increased humidity leading to mold. ********************* or Cool Experts have not returned any of our calls to correct this matter or to give us what we paid for. We are unable to move onto our new home without heat. He does not follow through with promises to fox the situation. Furthermore, we were also charged $250 for a permit to install the system. However, the county states call experts never filed for a permit through the county. All in all, not only did we not get what we paid for, but we were also charged for other things that we did not get.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.