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ComplaintsforFig House Vintage
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Complaint Details
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Initial Complaint
03/14/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
2/14/22- Ordered Red Neoclassical Acanthus Leaf Chairs via Chairish 3/1/22- Received text from shipper that seller has not paid for shipping and requesting payment directly from me. I advised that shipping was paid to the seller and provided a text from Chairish supporting this.3/14/22- Received a text from shipper that seller has refused to pay for shipping charges and chairs will not be delivered to me. Advised that item was damaged during shipping and that I should request a refund.3/14/22- Contacted Chairish support regarding this issue (via mail and phone)- no repose. Contacted Seller (via email) that item has not been delivered - no response.3/14/22- Received email notification that item was delivered today. Emailed Chairish again - that item has not been received. Also notified credit card company that merchant has not delivered goods.Initial Complaint
01/10/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I have paid in full ($1,430 USD which includes shipping and taxes) on November 5, 2021 for a ****s Contemporary Wooden Guayasamin ***************** Table and was promised delivery to my home in ************, shortly thereafter. I have been in continual contact with the owner, ********* Fig and her shipper *********************** - getting one story after another. I am pretty certain that they do not intend to honor their commitment to send me the coffee table.I am shocked by their dishonesty. Please help me.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.