Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Creative Upgrades Corp. has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforCreative Upgrades Corp.

    Home Improvement
    BBB accredited business

    At-a-glance

    Customer Reviews

    4.79/5stars

    Average of 28 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 7/11/2023

    Years in Business: 14

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Creative Upgrades Corp, based in Metropolitan Atlanta, GA, is an innovative business specializing in providing cutting-edge home improvement solutions for creative enhancement. Their diverse services range from whole home remodel, basement finishing, kitchen and bath remodeling, cabinets, interior and exterior painting, decks, patios, flooring, drywall, roofing, windows, doors and more.

    Products & Services

    This company offers remodeling and replacement services for kitchens, basements, decks, sun and screenrooms; repairs hail and storm damaged roofs.

    Business Details

    Location of This Business
    4448 Austell Powder Springs Rd, Powder Springs, GA 30127-2917
    BBB File Opened:
    3/31/2010
    Years in Business:
    14
    Business Started:
    1/5/2010
    Business Incorporated:
    6/25/2014
    Accredited Since:
    7/11/2023
    Type of Entity:
    Corporation
    Number of Employees:
    10
    Hours of Operation

    Primary

    M:
    9:00 AM - 7:00 PM
    T:
    9:00 AM - 7:00 PM
    W:
    9:00 AM - 7:00 PM
    Th:
    9:00 AM - 7:00 PM
    F:
    9:00 AM - 7:00 PM
    Sa:
    9:00 AM - 4:00 PM
    Su:
    9:00 AM - 4:00 PM
    Business Management
    • Mr. Eugene Hinton, Owner
    Contact Information

    Principal

    • Mr. Eugene Hinton, Owner

    Customer Contact

    • Mr. Eugene Hinton, Owner
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: How to make your next home improvement project a success

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/22/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Creative ******************** came to our house on 2/2/2020 to provide us with a quote on several things. We ended up signing a contract for windows, siding and a deck. We paid $33,950 in total. Siding was put on incorrectly and now is falling off all over the house. The gutter were taken off and put back on incorrectly and now leak. The windows were put in but not capped and are still exposed without trim. The soffit and fascia were done 100% incorrectly and when I approached ******, he acknowledged that they hired painters to to the soffit and fascia. Our house is still not complete and in worse shape than it was before. And now ******, owner, is telling me that they do not do siding anymore. We paid in full and signed a contract. Over the past two years he has just been brushing us off and keeps saying that someone will come this week and no one ever shows. We have had several contractors come out and the estimates to complete the work, not including materials, are around $10-15K depending on the company. In order to fix a lot of what was done wrong and not done at all, they will need to start over.
    Read More

    Customer Reviews

    28 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Steven D

    1 star

    07/19/2024

    Buyer beware, this company did me an injustice. Charged me $1550.00 for a door that was damaged and he purchased from a second hand door manufacturer where he paid $850.00 for it. I ignored several red flags. First tried to sell me a patio door, (reg flag) disconnected my alarm wire and didn't reconnect it. Left paint on my high gloss wood floors. Damaged over the door way, when removing the inside trimming, also put the old trimming from the old door back on the door. They took two days to install the door. They left the job for three hours and had to come back the following day to sand the door that had a dent in it (reg flag). They told me the door was from ********** or lowes, but it was from a door manufacturer ****** and sons they deal with. Don't ignore your instincts or early reg flags. Ironically i found this company through BBB, which gave them a poor rating 1.9. When I question the rating he came up with some excuse (reg flag) and said they no longer are rated by the agency that gave them a poor rating. My experience with this company was nothing short of a nightmare. Lastly, he said he would hold the check I post dated for a day and went ahead and cashed it that night at a local check cash place. They only accept cash/check (reg flag).

    Creative Upgrades Corp. Response

    07/21/2024

    ***************** is a Liar ...We informed him that a front door from with sidelights from ********** or ****** would be a special order because they don't have them in stock ... So we purchased his door from builders surplus which is not a second hand door company.After installing his door he claimed that his door **** didn't work and that the door had a dent in it . My installer informed me that it wasn't his doorbell . It was his bell that wasn't working that had nothing to do with his door .we then purchased a new bell and fixed his dent .we finished his door the same day but he ask if we could come back the next day to pick up his last payment. We finished on a Wednesday and he gave me a check with a date on Friday. His door is beautiful and we finished it in one day. His check didn't clear at my bank so I cashed it at my friend's check cashing spot which they allowed me to do so.

    Local BBB

    BBB Atlanta & NE Georgia

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.