ComplaintsforPowder Springs Centers for Nursing and Healing
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Complaint Details
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Initial Complaint
06/10/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Billing for services either not received or not authorized. VA paid respite stay billed for charges for a weekly visit from your medical director. **** stated no insurance when facility aware veteran as full VA ********** No explanation of charges of reason for visit believes they are fraudulent charges considering the stay was paid for by the VABusiness response
06/23/2022
Powder Springs uses Wellstar Physician Services for Medical Director and **s- it appears the ** saw this patient during their respite stay. I have reached out to WS to see if they billed the patient or the patient's insurance. I did validate that Powder Springs did NOT **** anyone only accepted payment from VA as agreed upon for the respite stay and services. See attached notice that WS is looking to the matter on their billing side.Initial Complaint
02/07/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
They need to be looked into , my uncle ********************* passed away 3 days after me , telling them they are violating HIPPA laws by putting him in a room with a women !! Nobody signed any paper work allowing this . He also was being very mistreated and neglected. The bed he was sleeping in was broke! He could not lift his head above his shoulders. They lied and said he wasnt eating , but when I went to visit him he cries for food!! So I went to buy him *** and he aint every last bit !!! Im sorry but I believe they killed my uncle. Due to neglect and verbal abuse. He would talk to me and they were such in shock . I miss my uncle and he deserves justice !! They most definitely violated HIPPA Laws . And its more to the story but I think they need to be looked into a little bit more thorough. We are doing our part , I just need help from BBB so they can do theres .Business response
04/20/2022
In review of this record, it notes that this patient was never placed in a room with a female, therefore the allegation of HIPPA violation is not founded. This patient was very ill according to his diagnosis (s) and care plan. It was well documented that patient had episodes of refusing to eat and/or be cared for. His family (not this caller or reporter) but those listed on the face sheet were notified and part of the plan of care. We interviewed the Director of Nursing and she recalls his care and noted that he was declining and the physician had ordered Hospice. We are not able to substantiate abuse, neglect or a HIPPA violation.
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Contact Information
3460 Powder Springs Rd
Powder Springs, GA 30127-2322
Business hours
Today,By Appt. Only
MMonday | By Appt. Only |
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TTuesday | By Appt. Only |
WWednesday | By Appt. Only |
ThThursday | By Appt. Only |
FFriday | By Appt. Only |
SaSaturday | By Appt. Only |
SuSunday | By Appt. Only |
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.