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ComplaintsforTrena's Liquidation
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Complaint Details
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Initial Complaint
03/12/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I returned a microwave purchased for $370.99 and I was charged a re-stocking fee of $244.99 or 70% of purchase price which seems to me not a fair business practice given it was almost the entire purchase price. see below._______________Hello,We're writing to let you know we processed your refund of $94.43 for your Order 114-2955722-2367453 from Trena's Liquidation LLC.This refund is for the following item(s): Item: GE PES7227SLSS Microwave Oven Quantity: 1 ASIN: B076JFZQYZ Reason for refund: Customer return Here's the breakdown of your refund for this item: Item Refund: $349.99 Item Tax Refund: $21.00 Return Shipping Fee Refund Deduction: ($31.57) Restocking Fee Refund Deduction: ($244.99)We'll apply your refund to the following payment method(s):MasterCard Credit Card [expiring on 11/2027]: $94.43 We've processed a refund for the above order in the amount of $94.43. The refund should appear on your account in 2-3 days if issued to a credit card.Refunds issued to a bank account typically take 7-10 days to reflect on the account balance.Have questions about our refund policy?Visit our Help section for more information:***************************** We look forward to seeing you again soon.Sincerely,Amazon.com We're Building Earth's Most ************************Business response
05/02/2024
Customer was charged a restocking fee as item returned was damaged and not the original item shipped. It is our company policy that we will accept returns for items purchased on Amazon within ************************************************* original condition. This customer was very rude and aggressive. Customer called ****** and start calling me a b**** I explained to the customer to call back within business hours and we will try and resolve the issue. Customer continued to be verbally aggressive.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.