ComplaintsforHound Haulers Pet Transport
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Complaint Details
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Initial Complaint
07/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This company agreed to move my 10 dogs from my home near San Antonio, TX to my new home in Wasilla, AK. The trip was to cost $10250, paid in two weekly installments of $5125, and take approximately 6-7 days. I was assured to have a newer transport van in good working condition with 2 drivers to optimize care for my pets. The transport was set to arrive on June 24th but arrived instead on the evening of June 27th. Instead of a newer transport van, it was a recently purchased modified RV with no crates secured inside. Along the route, the solo driver (also the CEO) was pulled over & detained in Moab, UTAH, leaving my dogs to potentially go to a local animal control if not resolved. The solo driver/CEO handed off the transport to another solo driver in Blaine, Washington to which she finished the remaining drive to my home in Alaska. Upon arrival, the transport smelled badly of urine & the dogs were badly soiled. Upon closer inspection. two of my dogs had what appeared to be bed sores from being crated for such a time. The transport arrived on the evening of July 4th & the trip was considered finished & paid in full. On July 5th, I noticed an unauthorized charge of $2317 from the same business. I called the office & texted the manager/CEO and was promised that it was a mistake & would take 7-10 business days to resolve. I contacted each via email, phone call, & text but got no response & the charge is still outstanding. This company does not operate via transport standards, is generally dishonest, & practices poor business. I would not only request that I receive a refund for the unauthorized charge of $2317 but also a partial refund of the whole amount due to the issues (jail & maintenance) encountered on the route & the condition of my dogs upon delivery.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.