ComplaintsforPinebrooke Apartments
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Complaint Details
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Initial Complaint
08/10/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Hello My name is *******************... I live at Pinebrook Apartments On *****************. ********* **. I been there since 2012. I had never been late on my rent. Yesterday I got a notice saying I owe nine thousand dollars... Saying I haven't paid rent. I took my receipts up to the office cause I save all my receipts. Everytime I go to pay my rent it's always someone new in the office. They can't keep the same people. My issue is if it wasn't always someone new and know how to do there job this issue won't happen. I put in a work order nobody never comes. I asked can I get everything new in my unit since they fixing up the units. I was told they will look into it. Nobody never gets back with me. I wanted to upgrade to a 4 bedroom I was told I couldn't do that or less I have a good reason. I feel like that unacceptable long as I pay my rent it shouldn't matter why I wanna upgrade. I very dissatisfied with everything. Thank you!! Have a good day!!
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.