ComplaintsforDDB Enterprise Group LLC
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Complaint Details
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Initial Complaint
03/17/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
On 2/10/23 I went and saw ************************* at DDB Enterprise Group LLC in ********* **, to do My familys income taxes. In between February 11- March 3rd she has been ignoring me. She has called me maybe twice and basically told me that if I had any questions I needed to go and ask my mom since she use to do my taxes. At this point I called the *** what is my refund because I cant get a straight answer from her and they told me $8,278 I told him thank you and they told me that I can report her on their website and they also recommended me calling the BBB and making a complaint. Friday march 10 I got my refund but it was only ******** so Im missing ***** so of course I reached out to her and asked her why she charged me over $1000 to do my taxes no response. I told my husband to call her and tell her that we need receipts for her doing our taxes. She finally sent it early this morning. Saturday, March 11 I got one of my nurses at work to call her and I have it on video of my nurse asking her if shes still doing taxes, she replied yes she asked her. How much does she charge? Shes asked her who is this she told her her name she said she charges $475 and my nurse asked her does it matter how many W-2s you have youll still charge $475 and she said yes! She charge my husband $519.99 and charged me $1,124.99 after her and my nurse got off the phone. I called her and asked her why did she charge me so much and why does she charge my husband the price when she is charging everybody else at a lower price? She did not have an answer for me except yelling at me. I told her that I was going to call the BBB on her and she threatened and told me that if I called you guys that she would get me for fraudulent on my income tax. I told her that nice try but youre not going to scare me when I have done nothing wrong. You are the one that stole my money and you need to give it back. This lady is so unprofessional this year she really got meInitial Complaint
03/13/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
03/29/2022 , I filed my Taxes with ****************** ***** and thought I was receiving my refund and stimulus but somehow I received nothing. She first acted as if she didnt filed my taxes until I sent her documents. Then I was told the refund money comes by her bank and then its comes to my account, Im not sure how the refund and stimulus works but I didnt receive neither of the two. Something is not right about it .
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.