ComplaintsforRobins Family Housing

• Initial Complaint

  07/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  ON **** ** ****, I PUT A WORK ORDER IN FOR OUR CAR PORT SCREEN DOOR BECAUSE I NOTICE THE SCREEN WAS HANGING OUT. ON **** *******, I PUT A SECOND REQUEST IN FOR THE SAME WORK ORDER LISTED ABOVE. ON **** *******, I WENT TO THE FRONT OFFICE AND LET THEM KNOW THAT MY SCREEN DOOR STILL HASN'T BEEN FIXED. ON **** *******, I WENT TO THE FRONT OFFICE AGAIN AND LET THEM KNOW THAT MY SCREEN DOOR STILL HASN'T BEEN FIXED. TODAY DATE IS **** ****** AND MY SCREEN DOOR STILL HASN'T BEEN FIXED.

  Business response

  07/17/2023

  Thank you for contacting Huntington Village. We strive to meet all customer service needs in a timely manner. An appointment has been scheduled with Mr. ****** to repair his screen door on **** following Mr. ****** elevating to our companies leadership. This is outside of the standard in which we expect a repair of this nature to be completed and we are working diligently to ensure this is remedied for Mr. ****** and his family to their satisfaction. 

• Initial Complaint

  12/09/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  On **** **, 2022 when I moved in to the unit on the property, ********** ******* ***** ******** ********** provided my family with a housing unit that was not completely turned over properly. There we cabinet doors and screens out of windows missing. Later found during our time a month later in the unit that the Master Bedroom closet rack was broken from previous renter and fell down, washer machine connections were not working and very bad bugs and lizard infestation in the unit. We also discovered that the garbage had been clogged and would not drain and took their maintenance unit over two weeks to respond. This all occurred in ********* 2022. There were several attempts to resolve the existing issues plus new ones found from the previous renter but not resolve until getting the community director involved. Had a bad terrible experience with their higher ups in management not wanting to compensate or push their maintenance group to fix items. Was able to finally get the director on the phone after several missed and avoided meetings in late October and November. In November, spoke with the Regional Director and was able to get some resolution for compensation but found out that they did not follow through by putting on account. No one with **** Communities and ********** ******* follow up or follow through with anything. They are completely aloof of all issues and are very slow to react to any complaints or issues.

• Initial Complaint

  05/02/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  The consumer leased an apartment with this community and they were given a list of certain amenities would be available to them but they are not. Also there have been delays in repairs that were promised, some that even resulting in calling code enforcement and having them come out twice. The consumer is waiting for grab bars in the bathrooms to be installed because they are both handicap. They also need for the draft around their windows to be stopped.

  Business response

  08/19/2022

  Business Response /* (1000, 11, 2022/05/27) */ Robins Family Housing has been actively working with the consumer to resolve all issues identified within the complaint in a timely manner. The consumer states that they were given a list of "certain amenities" that are not available. The amenities referenced are actually a list of reasons to reside at the community. The list includes the property's proximity to schools, restaurants, and access to sport courts and walking trails. The consumer indicated that they "never see" courtesy officers or the neighborhood watch program. Both programs remain active in the community. Finally, the consumer states that the "gated community" is "always broken." The gated community is intact, however, the actual gate does require routine maintenance. The consumer came into the office and reported a list of items he wanted repaired within his unit. All of the nearly ten requests were completed within a month of when the initial request was made. The consumer also requested the installation of grab bars in the bathroom as well as outside of the front and rear of the home. Robins Family Housing is working to get the grab bar installation scheduled with a qualified vendor. It has been 6 weeks since the request for grab bars was made. The consumer called the city's code enforcement to inspect the home. One minor issue was identified and it was immediately fixed by Robins Family Housing. The consumer called the city's code enforcement for a second time and no additional violations were found. If the consumer has an additional maintenance request regarding a draft near a window, the consumer is encouraged to submit a report to the office so that it may be addressed in a similar manner as all other requests he has made. The consumer was given a one-month rent concession for their inconvenience. The consumer's request for a permanent rent adjustment is inappropriate. All maintenance requests have been completed within one month of the request. The grab bars will be installed once a vendor is available to ensure their proper installation. Robins Family Housing welcomes any additional maintenance requests through the proper intake process via the front office.

• Initial Complaint

  09/08/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  My son and I leased housing from this organization. I moved my son out on **** to take him to ******** meaning we were breaking the lease early. Agreed to meet Adriene **** for the final walk through on ******** She did NOT SHOW, nor did she call me to let me know she wasn't coming. I waited an hour and in the meantime, cleaned and pushed trash can to street. I texted AND called Ms. **** to make sure she was okay since she didn't show. An hour later, I received a call from a man at Hunt Family Housing stating he had seen my appt. on the ofc.calendar and "Ms. **** was out with possible ******" He and I rescheduled FINAL WlkThru for two days later****** Again, our scheduled appt. was a no show. Because I have ***************, I paid a college student to clean. She was unable to vacuum because elec. had been turned off. Place had some damage, but also had carpet damage from leaky wtr heater. Because I still haven't had walkthru, they say I'm racking up more rent/damage charges. Now $2045.

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