![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforStephens Brothers, LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/09/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
On ******* *** 2022 I had my ************* ***** towed by Stephens brothers for repairs. At this point my truck was still running and driving. I had it towed to their shop and was quoted 350 on the phone for the tow. Was charged 550 for the tow. After many calls on repairs of the truck I talked to Allen (who is shop manager) who told me that they reset the codes and tried to drive and regen the truck to see if it would fix the issue. The light on the dash before this said to stop engine and have dpf repairs done. While they were doing the regen they blew the turbo, broke the actuator and damaged the dpf filter, doc filter, scr filter beyond repairs and ended up costing me 41,000 in repairs at a certified mechanic. If they would have diagnosed the problem which is what I paid for they would have kept from blowing the turbo and destroying everything. I am seeking compensation before reaching out to any attorneys. This also caused me to be down for over 2 months losing my income. When they called they said my truck no longer runs and they wanted 19,000 to fix it. I didn't feel like they were competent in repairs and had it taken to a certified mechanic. They also pushed to just delete the dpf system for $4500 saying it would be the easiest fix for the truck. It is illegal in all states to remove the dpf system on any vehicle that came with one from the manufacturer.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.