ComplaintsforDeaton Truck & Tire Service, Inc.
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Complaint Details
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Initial Complaint
12/29/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
My trucking company name is usmart I had a breakdown in cedar town on 12-20-2021 I called the roadside company named deaton fleet solution ph number 8773328660 my trailer air bag was broken the agent told me the technician will bring 5 different air bags and he will charge for the parts whichever is needed we will charge you two hours at least we both agreed on that then technician arrived with no parts and told me that we can fix that in the morning I had to made a delivery then they charged me and left then I called another roadside assistance they fixed my truck right away kindly resolve my issue thanks the amount was 242$Customer response
02/09/2022
***Document Attached***
Well I already submitted the bills
I am going to do it again the date company name is mentioned on the bill the whole story is they charged me for not fixing my truck the road side assistance means fix the issue right away that's why they charge you double but the guy came and told me they don't have a part we will try to fix it in the morning I said no I need to fix it now then I called another company and they fixed it
See Attachment/File: *********************Business response
05/06/2022
Could you please provide details? We have no record of customer name in our system, in addition, what is the date of service in question?
Thank you,
Nicholas J. M*******
Director of Business Operations
Customer response
05/06/2022
***Document Attached***
Well I already submitted the bills
I am going to do it again the date company name is mentioned on the bill the whole story is they charged me for not fixing my truck the road side assistance means fix the issue right away that's why they charge you double but the guy came and told me they don't have a part we will try to fix it in the morning I said no I need to fix it now then I called another company and they fixed it
See Attachment/File: *********************
Sincerely,
***** *****
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.