ComplaintsforParagon Wash Pros
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Complaint Details
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Initial Complaint
11/30/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We hired Paragon pro wash to clean our house & roof October 28th, 2023. They only did half of the house and left our deep blue house with bleach streaks in many places on the paint. ***** (owner) agreed they did do this and promised it would be fixed by us contacting their insurance company (**** Insurance Corp). They have never contacted their insurance company to confirm this issue. The insurance company have tried multiple times to contact them to confirm). The insurance company cannot proceed to fix the problem until they have spoken to *****. We have many pictures plus all the text messages between the owner (***** ************) and myself where he states he will do whatever it takes to fix the problem and apologizes for what happened. We thought we did the right thing hiring a company with insurance coverage to avoid issues like this. Please help us get this sorted out. It is so unfair to a customer to not take care of a problem. Thank you for any help. ******** ****** ps. They also said we owed no money due to the problems which I have stated in text messages.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.