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Complaint Details
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Initial Complaint
01/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On November 17, 2021 I took my ALL-POWER, black and red generator to be serviced at TAS. The gentleman I talked to was very nice, the young guy. So on January 6, 2022 I went to pick it up, since we thought a severe storm was coming in and my wife in ventilator dependent. I paid the repair bill of $120.64 and they had me drive around the back. Two guys were trying to start an old white Pulsar generator. I told them that it was not mine. They argued with me so I loaded it up and went to the office. The man working said to go ahead and take it home and contact them when I was sure. As soon as I got home I pulled out the owner's manual for my generator, it was clearly a ALL-POWER generator. The guy I talked to said, they changed the paper work because my name was on the white generator. They even changed the brand and the colors! I called them today, January 7, the guy I talked to said stuff like, 'even though it isn't yours, all indications are that is it yours!!!' Then he said, they couldn't' find mine but I was welcome to come down and look for it. That is one of strangest statements I have ever heard. They can't find but they want me to come and look for it? They told me before that there was a sinlge ALL-POWER generator there. So if they can't find it, how could I? My wife is an invalid on a ventilator, I really need our generator back, not one that looks like it is at least ten years old. So as of right now, I'm out the repair bill of $120.64, on somebody else's generator but I'm also out an almost new one. I'm going to have to go buy a new one today!Business response
01/18/2022
Business Response /* (1000, 6, 2022/01/17) */ ****************************************************************************************************** On Friday Dec 14th we reached out to the customer after receiving a copy of the complaint filed with BBB. The customer came in to the business at our request and we took care of our customer to his satisfaction. Consumer Response /* (2000, 7, 2022/01/16) */ The case is resolved, when they received my complaint the owner called me and they ended up admitting their mistake and they bought me a new generator.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.