ComplaintsforAAA Car Care Plus

• Initial Complaint

  01/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 12/12/23 I called AAA to aso for a refund of my membership services because I received poor customer service from their towing company. They processed the refund in the amount of $163.00 however I have yet to receive this money. Everytime I call them to check on the status they tell me to wait it has been over 15 business days.

  Business response

  01/16/2024

  Dear BBB, 

  Please close this complaint with AAA Club Alliance and forward to AAA ********* South for resolution. 

  Thank you, 

  AAA Member Experience

  Business response

  01/23/2024

  This is AAA Car Care Plus.  We do not tow vehicles, we only repair them.  This complaint should be closed and reopened with AAA Towing. 

• Initial Complaint

  07/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  April 13, 2023 I visited ************ 054 Toco Toco Hills *******, ** ***** ************ I agreed to have a oil change, buy a battery if needed and to have a problem with vibration in my steering wheel when braking diagnosed for repair if agreed to. I left my car overnight, received a call the next day saying I needed brakes, resurfacing brake rotors, and a battery. I agreed to the work. my car was ready that evening, I paid $959.52 for the work and 10 minutes in the trip home my car started making this grinding noise, the next morning I went for a drive and did not hear the noise until about 10 minutes into the drive. At this point I am sure I left AAA car care center with a new problem.I took my car back I believe that Monday morning and complained, asking aaa to figure out what went wrong and to please correct it. The next day I got a call saying my car was ready, I picked my car up, 10 minutes into the trip home this loud grinding noise began. Im upset at this point and returned a couple days later, picked my car up again after a test drive around the block. 10 minutes driving home the loud grinding noise began. Then I realized their test drive route is 2 minutes around the block. I returned,requested a tech ride with me as soon as I got there after driving 10 minutes, the tech heard the loud noise and the cycle noise when braking. I left my car again, got a call a couple days later saying I needed hub wheel bearing, brakes, rotors and related parts for $3400.00. I agreed to have the rear work done for $1,790.68 if aaa would put all my used parts in my trunk. After that work the problem is still there, my old parts look good. I wrote a review, the manager called wanting me to bring my car back. I complained showing my parts to manager. I got call 2 days later to replace control arms, front wheel bearings at no labor charge for $1,300. AAA was deceptive selling non needed parts & labor. ************** # is wrong. INVOICES ****** & ******

  Business response

  08/10/2023

  We met with customer, test drove car with him and agreed to refund $1200.  
  

• Initial Complaint

  07/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Twice I have had car trouble and have called triple A. The last time I had car trouble, the technician never showed up. The only thing AAA would do is to remove that date of service so that I would have another service call. Now today, my car is down and again no on is showing up. I cannot get a real person on the line on the 800 number. There is no service from this agency. I can't even find out who the technician was supposed to be so that I can contact directly. I want a credit for my worthless membership.Membership ******************

  Business response

  07/17/2023

  This complaint appears to be about a tow truck not showing up to tow a vehicle.  This should be lodged elsewhere as I am over auto repair, nothing to do with towing. 

  There is a customer service number you should call.  *************

• Initial Complaint

  03/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My 2012 Dodge Charger was initially towed to the ************ Center at ************************ *******, ** for a non-start issue on 2/3/23. ******** advised that the fuel pump was the issue and fixed it for $1345. I picked up the vehicle on 2/9/23 and was able to drive home but while driving the next day, started to stall out in traffic. Was able to guide vehicle into nearby parking lot and call a tow truck. Vehicle was towed back to the same AAA ******** Center 2/10/23. Technician explained that work done on fuel pump was done incorrectly. Vehicle was fixed free of additional charges and picked up again on 2/13/23. Vehicle was towed back to the same shop, for the third time, on 3/3/23. A diagnostic was done and came back with 5 codes, all of which, I was told by technician could have been brought on by a bad oil pressure sensor. Mechanic replaced oil pressure sensor for $378 and cleared codes. It was suggested that the Air temp sensor and O2 sensors be replaced eventually but was told it would not be a pressing issue for the immediate future. Vehicle picked up from the shop 3/7/23. Was able to get the vehicle home with no issues. Drove the vehicle to work 3/8/23, when I tried to move it the same no start issue persisted that initially caused me to put it in the shop. I called the technician and let them know the problem. Also, I requested a tow truck on 3/8/23,after speaking with the technician, but apparently had reached the max ****** of free tows as a AAA Member and wouldve had to pay a $90 deposit and the additional $5/mile. I canceled/declined the tow services later in favor of a better option. The $90 transaction still went through but is in the process of being disputed by my bank. I dont believe a proper diagnostic was done prior to the initial work on the fuel pump. It seems like the mechanic/technician are just guessing what the true issue is and hoping that fixes it and trying to do the service first, that would be the most costly to the customer.

  Business response

  03/10/2023

  Apparently this complaint has been filed incorrectly.  I do not have any locations in VA.  We have ******** locations in **, **, **, IL and FL.  This should be filed with the BBB in ********** with the *** club in **. 

• Initial Complaint

  09/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They lied to me, talked me into an unnecessary repair and then overcharged me for it. They told me my car would not run without this repair, this was untrue. I was told I'd be refunded the overcharge, but never sent the check.

  Business response

  09/28/2022

  I will need a copy of the repair invoice from the consumer.  I do not show having a customer by the name ******************* in any of our locations.  Without more specific information we will not be able to assist the consumer. 

• Initial Complaint

  06/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Having a problem with car service at AAA Johns Creek, GA location.Previously, I had a major problem with my engine and it took them 3 weeks (and $7500) to fix. I was not provided proactive updates on the status of my car and always had to call them to get information.Recently, AAA fixed a minor problem with my car and 3 days later, I had catastrophic engine problems the same as I had described above.First, they asked if I accidentally put diesel fuel in my car (I did not and have receipts to prove it)Second, they asked about having water in my gas. I informed them I got my gas at Kroger as I have to 11+ years and have no reason to believe that is an issue. I told them in no uncertain terms, I do not intend to pay 1 ***** for whatever service/parts required to fix this problems since every indication is that the problem occurred only after they worked on it.I do not want any other unsuspecting consumer to experience what I am going through right now. This business is disreputable and should be noted accordingly.

  Business response

  06/20/2022

  I apologize to the customer if they weren't updated on the repair status as often as they felt they needed to be.  The repair in question is under warranty and any repairs needed that specifically are related to said repair will be covered at no charge to the customer.  Sourcing of replacement parts for a 17 year old vehicle is sometimes quiet time consuming.  Finding the parts and getting them delivered in a reasonable amount of time is challenging with todays supply chain issues.  We are doing our best to resolve the issues at hand. 

• Initial Complaint

  06/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  GOLD MEMBERSHIP STATUS:1) *** left me stranded in March 2022. *** never showed up. after 2 hour wait. I had no choice but to continue to drive my car while overheating to a less dangerous location 60 miles. ********* tow $65, Repair $588. This being the third repair after *** at ******** did 2 repairs with improper/ faulty part per Jeep Dealership. *** reimbursed $65 tow, and said they would reimburse last repair of approx. $488. STILL WAITING ON REIMBURSEMENT. Never received a requested call about this dangerous incident.2) *** left my mother stranded in May 2022. (same membership) Called *** 3 times. On last call, spoke to Supervisor and advised that my mother is 84, not safe to stay with vehicle in 85* temp. She Ubered home. *** never showed up. At 9:00am on June 1, I received a call from ******* POLICE ***** that vehicle was about to be impounded. Had to call for alternate tow $200. Went to ******************** to discuss with Manager. Not there. No call from Management. At this point, I am requesting/ demanding not only the $588 reimbursement from faulty repair of my vehicle, also the $200 reimbursement from todays tow of my mother's vehicle, as well as the approx $150 for the *** membership renewal for 2022.*** FAILED US AT EVERY LEVEL. VERY DISGUSTED AND DISSATISFIED.************************* ************

  Business response

  06/03/2022

  The customer had the vehicle successfully repaired by the ******** Park location.  The repairs come with a 24 month or ****** mile warranty.  The customer had another repair from a different facility but it was well outside of the warranty given.  The vehicle had an additional ****** miles driven since the initial repair.  If there was a "faulty part" installed on the vehicle it would have failed much sooner.  The repairs would be covered if within the warranty period but the issue happened over ****** miles outside of the warranty period.  ******** Plus ******** Park has no control over AAA Towing.  If there is a complaint pertaining to towing or any monies owed the member should contact the ************************* at **************.  The member was indeed contacted by the manager and this issue discussed.  The member was informed that the repairs were out of warranty. Original repair completed at ******* miles and the later repair performed at *******, ****** miles later. 

• Initial Complaint

  04/26/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I have been waiting on a credit ($67.88) from AAA since 8/12/2021. I have contacted them a total of nine (9) times, was put on hold for hours and was told that the credit was returned to a credit card which was not mine. The last time I called (3/16/2022) customer service told me that someone would be returning my call within 48 hours. They did call back the next morning and I missed the call so I called them back and left a message. At this time, I have not received any calls, messages, etc. concerning this matter.I used the following number trying to get this straightened out:************ ************

  Business response

  01/23/2024

  This complaint should be closed and opened with another department.  This is AAA Car Care Plus, we have no record of this customer. 

• Initial Complaint

  11/30/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I would like to file a complaint and request a refund for service that was performed on my vehicle that was not completed. On 11/16/2021, I had a vehicle towed due to mechanical issues. I was offered to have the vehicle towed to a AAA Car shop for repairs. I had the car towed to ************ Facility located at *****************************************************************************************************. After they did the diagnostic on the vehicle for approximately 2 days I was told that repairs related to the fuel pump needed to be completed. I was told it would be $900 for repairs. I agreed to have the repairs performed and was advised to pick up my vehicle on 11/22/2021. They stated they also test drive the Car. I drove off the lot and the vehicle was still performing the same way it was when I took it. I took the vehicle right back to the repair shop and told them it was still doing the exact same thing. They are now claiming it is something else but they are still trying to see what it is. I am requesting a full refund of the $900 that I paid. They have not fixed my vehicle, they have had it since 11/15/2021, they stated it was one repair and now claiming it is something else. I do not want them to touch anything on my vehicle again because obviously they do not know how to fix it and now I still need to have it towed somewhere else and have it repaired. Customer Name: ***************************, AAA Member: ******************

  Business response

  12/08/2021

  The customers vehicle arrived with multiple issues and they were made aware.  There was a fuel pressure issue related to the fuel pump.  We replaced the fuel pump and test drove the car on 2 separate occasions and it appeared the problem was resolved.  Customer states the vehicle started having the same issues and brought the vehicle back for further testing.  We found separate issues not related to the work we performed.  We have spoken to the customer and refunded their entire amount paid to us and advised them to take the vehicle to the dealership for further diagnostics.

  Customer response

  12/10/2021

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩