Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/08/2024

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've had funds held up for more than a year because of this law firm. They do not respond in a timely manner. My initial call was met with unnecessary hostility from a secretary who continues to dismisses me when I call and ask to speak with the lawyer who is handling the case. I then received an email from the lawyer handling the case saying she will only communicate ti me via email after the aforementioned interaction. These funds have been on hold for 18 months. I am going to file a formal complaint with the ***********************, because this is unprofessional. I have done nothing but provide what was asked and be patient. Also apparently they can hold these funds for an indeterminate time period which is ridiculous.

  Business Response

  Date: 10/16/2024

  McCalla Raymer Leibert Pierce LLC (“MRLP”) Response:  We appreciate the ability to respond to this matter.
  
  This matter is being reviewed and handled by the Firm’s Litigation Department and they are researching the legitimacy of the company requesting the excess proceeds at this time.. 
  
  Please let us know if there are additional concerns or comments, or if we may be of assistance at any point in the future

  Customer Answer

  Date: 10/16/2024

   
  Complaint: 22394837
  
  I am rejecting this response because: It does not take 18 months to research the request. Please inter-plead this case to the courts.  
  
  Sincerely,
  
  Rodney Norris

  Business Response

  Date: 10/17/2024

  McCalla Raymer Leibert Pierce LLC (“MRLP”) Response:  We appreciate the ability to respond to the borrower on the complaint.  This loan went into monetary default for non-payment and the loan was subsequently referred to our Firm to commence foreclosure proceedings. The borrower executed a Note and Security Agreement which evidenced the loan to our client.  The Security Agreement provides that if the loan is not paid timely, then the lender has the authority to initiate foreclosure and sell the property in a foreclosure sale.  It is not accurate that the consumer is being harassed.  We are hired by our client to file a foreclosure action against the property only which is an in rem action.  The Firm is in the process of sending correspondence directly to the consumer as it pertains to the verification of the debt.
  
  A scheduled foreclosure sale date based on the default under the terms of the loan is currently pending.
  
  Please let us know if there are additional concerns or comments, or if we may be of assistance at any point in the future.

  Customer Answer

  Date: 10/17/2024

   
  Complaint: 22394837
  
  I am rejecting this response because:
  This is a lie the home was already sold at foreclosure. I know this because I was there to purchase it. The house has also already been resold to a new owner in December of 2023. Please refer this interplead this matter to the court. It does not take a year to get in touch with the consumer. 
  Sincerely,
  
  Rodney Norris

• Initial Complaint

  Date:12/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This lawyers office apparently exists for debt collection. My brothers property has been in pre-foreclosure. We have received the payoff amount from the finance institution that has cooperated with my bank and we are ready to pay off the debt so that my families land does not go into foreclosure and sold outside of our family. We have been trying to contact the attorneys office via the bank manager, the title company, and we ourselves personally. They do not return calls and they will not cooperate. The foreclosure date is for December 28 tomorrow. We have been desperately trying to work with them for the past two weeks and they do not want to respond. We question whether or not they want to go into foreclosure so that they can sell the property for a higher price and once they pay off the finance company, they can pocket more money. Not sure this might be the case but it seems thats how collection agencies work. This is caused our family a great deal of stress and is continuing to get worse as the clock ticks on. We need help! If someone could contact me as soon as possible it would be greatly appreciated. Thank you so much for your time.

  Business Response

  Date: 01/03/2024

  We are unable to communicate on this matter without a written authorization from the borrower.

• Initial Complaint

  Date:07/03/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a notice on June 16, 2023 dated June 14, 2023 stating that I have until July 19, 2023 to dispute a debt. However, today July 3, 2023 I receive a NOTICE OF NONJUDICIAL FORECLOSURE SALE dated June 28, 2023 (2 weeks from 1st notice), with a foreclosure date of August 02, 2023. McCalla Raymer Liebert Pierce, LLC did not allow the ample time by law which is 30 days for me to respond to their initial notice which also stated that I have until July 19, 2023.

  Business Response

  Date: 07/06/2023

  McCalla Raymer Leibert Pierce LLC (MRLP) Response:  We appreciate the ability to respond to the borrower on the complaint.  In the complaint submitted to the BBB by ********************************, the borrower is claiming a sale date was set before they had 30 days to respond.  The fair debt notice sent to ******************************** dated June 14, 2023, outlines that the law does not require that we cease steps that are not considered debt collection activities, which may include steps leading to completion of the non-judicial foreclosure. 
  
  Please be advised that our office is proceeding accordingly with a non-judicial foreclosure that is scheduled for the ************* in August 2023. 
  
  Please let us know if there are additional concerns or comments, or if we may be of assistance at any point in the future.

• Initial Complaint

  Date:10/11/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My father passed away in ************************************************************************************************************************************************ i had a check in the amount of ***** and change and needed copies of his death cert and my sisters death cert which i emailed over to them never heard back sent many emails to the layer who reached out with no response in return The Lawyer name was *****************************.

  Business Response

  Date: 10/20/2022

   

   

  The borrower was deceased (DOD 2/5/2018) and was divorced when he passed away with two children, a daughter (********) and son (*********************).  ******** died on 1/3/2019 and she was divorced at the time of her death.  She had two children who were minors at the time of the ** sale in 2018.  One of the children is now an adult (20 years old) and the other child will be 18 years old on 11/3/2022. They will be of legal age to sign the Hold Harmless Agreement so we may disburse the funds without a conservatorship.  A conservatorship process for the minor children would have been time-consuming and expensive for the family.  The firm will send the documents to children now for their execution. But the documents may not be signed until after 11/3/2022.  Once signed and returned to Attorney *****************************, then the funds will be disbursed to the family. 

• Initial Complaint

  Date:07/21/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This law firm already has terrible ****** reviews, as a realtor i have a client that was facing pre foreclosure and as a bail out i assisted in the sale of his home..each time we were scheduled to closed this law firm is who is who we needed to communicate to to obtain the lender payoff...the closing date has been rescheduled 3 times already because of the lack professioniolism, structure and inadequate resources provided by this firm, the reps that answer are rude and inconsiderate..they have absolutely no regards to the situation and ultamately its for their benefit of getting paid, why are they in business? how do they conduct business with the public without any reprimands..they have the attitudes of thriving off failure rather than success, literally this is all thats needed is to close with the new owner and they are the cause of its not there has to be a bar associstion this can be reported to especially after reading the reviews from several other victims of the verbal abuse from their staff

  Business Response

  Date: 07/22/2022

  I am sorry that this realtor had a bad experience with our Firm.  We represent our clients in closings and other legal services.  If there is information like a payoff figure or other documentation that is needed from our clients, we are limited by how quickly our clients will provide that information to us for the closing.  McCalla Raymer Leibert Pierce has been around for 40 years and we started as a residential closing firm.  We believe that we provide the best, most professional service of any firm in the Industry. Nevertheless, I will personally remind everyone in the closing department that we need to treat each person whether seller, purchaser or realtor with professionalism and courtesy.

  I hope that the realtor who filed this complaint will consider giving our firm another chance to prove that we can be a good firm with whom to work in their closings.  

  Customer Answer

  Date: 07/22/2022

   
  Complaint: 17606848
  
  I am rejecting this response because:

   

  This is a scripted response, the interactions were with staff, ********, *****************************, and few others we still do not have whats requested just a circle of pointing the finger at the last person, the blame on the borrower of not requesting the payoff in a certain time frame is false , it was requested by email in writing which can be provided as proof over 2 weeks ago, its irrelevant that the company has been around for ********************************************************************************************************* addition not being able to adequately assist with realistic expectations at the best interest of the borrower
  
  Sincerely,
  
  Anya Pink

• Initial Complaint

  Date:05/18/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Attempts to collect an allege debt that was paid. McCalla Raymer Leibet Pierce, LLC regularly collects debts and attempts to collect, directly and indirectly. McCalla Raymer Leibet Pierce, LLC has willfully and intentionally concealed McCalla Raymer Leibet Pierce, LLC true purpose, that is debt collection. McCalla Raymer Leibet Pierce, LLC somehow eluded registering as a debt collection agency with the ******* Secretary of State for the sole purpose of concealment. In the instant case, it is a fact, material fact and undisputed material fact Attorney ************************** is an employee of ******** Raymer Leibet Pierce, LLC and never produced a debt validation letter of the allege debt or the four (4) mortgage payments that were misapplied and not credited to ******************************** account after the four (4) mortgage payments were received. On January 18, 2018 Escalation Manager, *********************************, admitted, "Ok, ********************** I do see where there are four (4) payments that was misapplied". Attorney ************************** is an employee of ******** Raymer Leibet Pierce, LLC and never produced a debt validation letter of the allege debt or the four (4) mortgage payments that was misapplied. It is a fact, material fact and undisputed material fact Attorney ************************** is an employee of ******** Raymer Leibet Pierce, LLC has continued to wrongfully maintain that the allege debt remains unsatisfied and did not produce any competent evidence of the allege debt. ******** Raymer Leibet Pierce, LLC concealing ******** Raymer Leibet Pierce, LLC true identity attempting to collect an allege debt that was paid in full. Debt collection agencies are prohibited from misrepresenting, or assisting others in misrepresenting their true purpose. ******** Raymer Leibet Pierce, LLC misrepresented their true identity an attempting to collect an allege debt from ******************************** that was paid.