ComplaintsforGPSTrackit

• Initial Complaint

  05/08/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Company just went into my bank account and withdrew 2 payments. One payment for 14 dollars and another for 36 dollars. I called and spoke to billing and they said I had 2 subscriptions and I said no I have 1 and paid for my invoice already. ******* said they could not refund me today back my money and said he would send it to another department. Told them I need my money refunded today just like you took it out or I will be writing the BBB about this and contacting the *** cyber crimes division because this is fraud.

  Business response

  05/16/2024

  Hello, 

   

  This customer was shut off for non-payment. He reached out to us asking for us to reactivate his account. We let him know the terms of reactivation and the charge. He replied with 'OK, Fine'. 

  On May 2nd, the customer updated their payment method in our billing system and he was charged the remaining past due balance from March 1, 2024

   

  Thanks,

  *****************

  Vice ********** **************

• Initial Complaint

  04/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  PURCHASED *** EQUIPMENT IN JANUARY 2024, WAS TOLD WE TO USE GEO FENCES FOR ENTER AND EXIT ON UNITS POSITIONS. THE EQUIPMENT WAS INSTALLED PROFESSIONALLY BY TECH ******** STORE. WAS TOLD HAD TO GO TO TRAINING (VERY SPECIFIC ABOUT TRAINING) SPENT TIME DOING TRAINING ABOUT GEO FENCES AND NOW AM TOLD THE EQUIPMENT PURCHASED ON A 3 YR CONTRACT COULD NOT DO GEO FENCES BUT ONLY LANDMARKS WHICH THE COMPANY WOULD NEED TO DO. THEN WAS TOLD THE LANDMARK COULD NOT WORK WITH OUR **** CARRIERS (BUT THE GUY WHO REFERRED US HAS **** AND HIS SYSTEM WORKS) WAS TOLD BY COMPANY WE NEEDED TO GET EMAILS WHILE THEY WERE WORKING ON THE **** TO OUR **** *****S...THAT TICKET WAS 3/21/24. NOW WE GET 7 EMAILS FOR EACH EXIT AND 7 EMAILS FOR EACH ENTER ON OUR EMAIL FOR EACH UNIT AS IT ENTERS AND EXITS BUT STILL NO **** MESSAGES. OUR EMAIL IS FULL OF GPSTRACKIT INFORMATION ON ENTER AND EXIT. WE ARE GETTING 400 TO 700 EMAILS A DAY AND HALF ARE FOR GPSTRACKIT AND NOT WORK FOR THE COMPANY. WE STILL DO NOT HAVE WHAT WE WERE SOLD - *** FOR OUR UNITS THAT SENDS A **** ON OUR CELLS TO LET US KNOW THE POSITION OF OUR UNITS. AND ****S ON OUR CELLS WHEN THEY CROSS A GEO FENCE THAT WE SET UP. I AM FRUSTRATED. I SPEND SO MUCH TIME ON THE ***** WITH THEM AND STILL NO RESOLUTION. ONE CUSTOMER SERVICE PERSON, ****** TOLD ME THE SYSTEM IS WORKING FINE - THE *** IS WORKING - WE JUST CAN'T SEE IT THE WAY WE WANT TO.

• Initial Complaint

  12/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  This business provides ELD tracking program it does not work with the vehicles, also most shippers will not accept the equipment for tracking causing you to miss out on revenue when I asked the company they explained that their system does work but I have lost revenue and their customer service does not solve the matter

• Initial Complaint

  09/21/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I have had this system since February and have had so many issues with it. I have reached out several times to get them fixed but I just get a run around and nothing ever gets fixed. This system is also very inaccurate. I will get alerts that the truck is speeding doing 90 but Im in the truck and its doing 70. I get alerts saying its rapid accelerating but its not even moving. It doesnt pick up the location half the time. The videos are so screwed up you have to pull two videos to get the first one to pull up. *** spent numerous hours trying to get this fixed with no success. Then they did an update and nothing has been working right since. I asked for a refund for the time I havent had the service I am paying for and they offered me $50. Thats ridiculous I shouldnt have to pay for service Im not receiving. I would like out of my contract and a refund for the last two months that I cant get the information I have paid for.

  Business response

  10/17/2022

  We appreciate the customers review of our service and the complaint she posted here. We regret that the customer had this experience with our company.
  We worked closely with the customer and have come to a resolution of the stated issues and requests.
  It should also be noted that the issues regarding video/alerts have been resolved.
  
  *********** Support
  

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